Handbook of enterprise quality management
I. Job responsibilities
1, the responsibility of the quality supervisor
2. Office responsibilities
3. Purchasing responsibilities
4. Responsibilities of raw and auxiliary materials warehouse
5. Responsibilities of workshop director
6. Responsibilities of production personnel
7. Laboratory responsibilities
8. The responsibilities of the finished product workshop
9. The responsibilities of the finished product warehouse
10, sales job responsibilities
1 1, equipment management responsibilities
Second, the control system
1, procurement control
2, nonconforming product control
3. Inspection control
4, production process control
5, corrective and preventive measures
6. Document data control
7. Packaging control
8. Storage control
9, transportation control
A, quality supervisor job responsibilities
1. Be fully responsible for the improvement and implementation of the company's quality and safety system, and formulate the company's plan to strengthen quality management; Check the implementation of the plan.
2. Formulate and publish the company's quality policies, objectives and related documents.
3. Organize internal inspection of the system on a regular basis to maintain the effectiveness of the quality policy, objectives and quality and safety system.
4, lead by example, take the lead in learning quality and safety knowledge, and constantly carry out quality and safety education for employees.
5, formulate unqualified corrective plans and preventive measures and supervise their implementation.
6. Supervise the implementation of the functions of each department, strictly implement the production process, and approve the implementation of various quality activities.
Second, the office responsibilities
1. Documents required to manage the quality and safety system;
2. Control quality documents (including quality records);
3. Formulate quality knowledge training plans and training requirements, and organize the training of company personnel;
4. Manage the personnel and health of employees;
5. Assessment of quality objectives;
6. Supervise the environmental sanitation and cleanliness of the company;
Third, the procurement responsibilities
1. When purchasing raw and auxiliary materials, you should know the production process and sanitary conditions of the purchased raw materials from suppliers to avoid the pollution of pesticides or other harmful substances to air, soil, water, feed and fertilizer. All products must obtain a copy of hygiene license and relevant supporting documents from suppliers before initial purchase, and each batch of products should be accompanied by a product inspection report;
2. When ordering, the supplier must be selected and the supply contract signed according to the principle of preferential price and low price and the cooperative relationship;
3, procurement work, must be under the guidance and consent of the manager, according to the material procurement plan, by the relevant departments in order to arrange procurement;
4. Each warehouse shall report the inventory of each material in time, and the manager shall arrange the purchase plan;
5. The name, model, specification, measurement unit, quality requirements and settlement method of the materials shall be specified in the order contract. If there are special requirements, it should be indicated in the contract. When signing a contract, it should be carefully examined to prevent wrong ordering, missing ordering and re-ordering, so as to ensure the smooth implementation of the procurement plan.
6. During the execution of the order, if it is found to be inconsistent with the contract, it shall be rejected and resolved through consultation with the supplier;
7, the establishment of material procurement ledger, material classification accounted for, be well documented;
8. All raw and auxiliary materials must be sent to the Quality Control Department for inspection immediately after entering the factory, and can only be put into storage after passing the inspection;
9. All raw and auxiliary materials without inspection or unqualified inspection are not allowed to be put into storage.
Fourth, the production workshop director responsibilities
1, prepare process operation regulations, quality record forms and other documents, deal with process and quality problems on site, and make production records.
2. Organize seminars and hold regular quality meetings; * * * Negotiate to solve the contradiction between quality problems and production operation; Put forward solutions and report to the person in charge of quality supervision.
3. Ensure that the requirements of the quality and safety system for the production workshop are implemented; Organize workshop production to ensure that production tasks are completed on time with good quality and quantity.
4, the preparation of production technology transformation plan and product development plan.
5. Ensure the environmental sanitation of the workshop and the responsible area, and check the personal hygiene of the production personnel.
6. Assist equipment management personnel to establish equipment files, maintenance records and other information.
Verb (abbreviation for verb) Job responsibilities of production workers
1. Clean the workshop before going to work;
2. Production personnel and other personnel should wash their hands, change work clothes, hats, shoes and wear masks before entering the production workshop; Non-production personnel are not allowed to enter the production workshop without permission;
3. All employees must undergo pre-job training before they can take up their posts; Strictly abide by process regulations, post operation regulations and equipment operation regulations, and pay attention to safe operation;
4, in strict accordance with the production process, to ensure product quality. The responsibility for selecting raw materials lies with people. Raw materials should be screened, selected and magnetized to clean up impurities. Before screening, the equipment must be inspected to meet the requirements of equipment coefficient;
5. Before crushing, the pulverizer must be inspected, especially when replacing the filter screen, it must be cleaned up to prevent residual debris.
6, the workshop should keep the channel unblocked, and no sundries should be piled up. The workshop should be managed in a fixed way and kept clean. Smoking, eating, spitting and littering are not allowed.
7. Employees should maintain good personal hygiene, bathe frequently, cut their nails, and not wear all kinds of jewelry;
8. Without physical examination and passing the exam, you are not allowed to work, and you are asked to leave those who are unqualified once a year;
9. Clean the workshop after work.
Six, the responsibilities of the laboratory
1. Inspect all quality standards of the company's products, fill in all inspection records, issue inspection reports, issue certificates for qualified products, and put forward rectification opinions for unqualified products.
2. Calibrate testing instruments regularly and maintain laboratory instruments and facilities.
3. Prevent unqualified raw materials from entering the factory and supervise the handling of unqualified products by various departments and links.
4. Regularly check the sanitary conditions of warehouses and production workshops.
5. Put forward improvement measures for quality problems and report the existing problems to the quality director.
Seven, finished product workshop responsibilities
1. Arrange production according to production tasks and plans.
2, responsible for the quality acceptance of finished products in the production process, responsible for the implementation of process requirements and the correct implementation in the operation process and make records of original records.
3. Understand the importance of the post: the products are inspected and produced according to the standard production process operating procedures before leaving the factory to ensure that the products meet the technical quality requirements of different grades; The important process of qualified products leaving the factory.
4, responsible for equipment maintenance and repair, to ensure that the equipment is in good condition; In particular, it is necessary to ensure that the electric screen runs in strict accordance with the operating procedures.
5, check the test report, check the packaging materials, product packaging, prevent unqualified products from leaving the factory.
5. Keep the workshop clean.
Eight, sales job responsibilities
1, sales staff should have strong business development and public relations skills, and have a thorough understanding of the use characteristics and production processes of factory products;
2. Establish a good sales service network, and the sales department is fully responsible for sorting out and reporting letters from users and opinions on product quality;
3, the inspection department is responsible for the investigation and analysis of product quality problems, all belong to the responsibility of our factory should formulate treatment plan and report;
The sales department will reply the user's comments within three days, and the products that the user wants to return due to quality problems must be handled in time.
Nine, equipment management responsibilities
1, Quality requirements for equipment operators: Only after on-the-job training can they operate independently, knowing how to use, maintain and troubleshoot;
2. Job requirements of the operator: use the equipment correctly, strictly abide by the operating rules, carefully maintain it, strictly implement the handover system, and fill in the operating records carefully;
3, equipment management personnel should regularly check the safety of unprepared, and make records;
4. Improve equipment files, establish equipment account and keep relevant records.
I. Procurement control
1. When purchasing raw and auxiliary materials, you should know the production process and sanitary conditions of the purchased raw materials from suppliers to avoid the pollution of pesticides or other harmful substances to air, soil, water, feed and fertilizer. All products must obtain a copy of hygiene license and relevant supporting documents from suppliers before initial purchase, and each batch of products should be accompanied by a product inspection report;
2. When ordering, the supplier must be selected and the supply contract signed according to the principle of preferential price and low price and the cooperative relationship;
3, procurement work, must be under the guidance and consent of the general manager, according to the material procurement plan, by the relevant departments in order to arrange procurement;
4. Each warehouse shall report the inventory of each material in time, and the manager shall arrange the purchase plan;
5. The name, model, specification, measurement unit, quality requirements and settlement method of the materials shall be specified in the order contract. If there are special requirements, it should be indicated in the contract. When signing the contract, it should be carefully reviewed to prevent wrong ordering, missing ordering and re-ordering, so as to ensure the smooth acquisition of materials;
6. During the execution of the order, if it is found to be inconsistent with the contract, it shall be rejected and resolved through consultation with the supplier;
7, the establishment of material procurement ledger, material classification accounted for, be well documented;
8. All raw and auxiliary materials must be sent to the Quality Control Department for inspection immediately after entering the factory, and can only be put into storage after passing the inspection;
9. All raw and auxiliary materials without inspection or unqualified inspection are not allowed to be put into storage.
Second, the nonconforming product control
A, nonconforming product control principle
1, once nonconforming products are found, they will be marked, the relevant departments will be notified and the marking fee will be paid;
2. Record nonconforming products and determine the scope of nonconforming products;
3, by the inspector to evaluate the nonconforming product, put forward treatment opinions;
4. The inspector shall supervise the isolated storage of nonconforming products and label them before handling to prevent misuse.
I. Control of unqualified raw and auxiliary materials and packaging materials
1. After receiving the notice of nonconforming products, the warehouse of raw and auxiliary materials and packaging materials shall be placed and marked separately;
2. After receiving the notice of nonconforming products, the buyer shall notify the supplier to return the goods or claim compensation;
3. The laboratory makes statistics on nonconforming products as one of the bases for evaluating suppliers;
4. Unqualified products are forbidden to enter production.
Second, the control of unqualified semi-finished products
1, unqualified semi-finished products are strictly forbidden to enter the next working procedure, and the quality control department will issue a notice of handling, and relevant departments will coordinate the handling.
2. Unqualified semi-finished products should be put in the warehouse and identified;
Third, the control of unqualified products in the packaging process.
For the unqualified products in the packaging process, the production operators should rework them in time until they are qualified.
Fourth, the control of finished nonconforming products
1. After receiving the notice of nonconforming products, the workshop will handle those that can be reworked according to the handling opinions, and scrap those that cannot be reworked, and find out the reasons;
2. The reworked finished products must be re-inspected;
3. Unqualified products are not allowed to be put into storage and delivered from the factory.
Verb (abbreviation of verb) Control of other nonconforming products
When production is interrupted due to equipment or other reasons, the batch of products shall be strictly inspected, and those that do not meet the standards shall be treated as unqualified products.
Third, correction and prevention and control
1, timely correct unqualified quality management behaviors, and pay attention to timely feedback and timely correction of enterprise management information.
2. All departments should strengthen internal communication and coordination;
3. The incoming materials are inspected and put into storage, and the unqualified materials are returned by the buyer;
4, in the production process, the quality controller is responsible for monitoring, finished product inspection qualified warehousing, unqualified handled in time;
5. The sales department shall collect users' opinions at any time and feed them back to relevant departments for timely treatment;
6. We must attach importance to quality information management, be serious and responsible, and deal with information interruption, data loss and untimely handling caused by dereliction of duty;
7. Strengthening staff training is a favorable measure to prevent unqualified behavior, and improving the quality awareness of all staff is the fundamental guarantee to complete the quality management task.
8. The enterprise shall summarize the quality management work once a year and make the quality management work plan for the next year.
Fourthly, document data control.
1, file management should ensure the applicability, systematization, coordination and integrity of files;
2. Technical documents shall be kept confidential, and shall not be copied or borrowed without approval;
3. The technical documents shall be kept by the supervisor, and can be issued only after being approved by the general manager;
4, inspection records, inspection records of measuring instruments shall be kept by the inspection director. The original records and inspection reports are kept clean and complete, and they are not bound into volumes;
5. The documents are not cleaned up and brought to justice every year;
6, archivist replacement must be clear.
Verb (abbreviation of verb) test control
I. Inspection of raw and auxiliary materials
1. When raw and auxiliary materials and packaging materials enter the factory, the warehouse keeper shall notify the quality inspector to inspect them after receiving them;
2. The quality inspector shall inspect each batch of materials according to the relevant technical documents or standards of packaging materials, fill in the inspection report truthfully, and send the results to relevant departments in time;
3. Non-conforming products are strictly prohibited and controlled according to the requirements.
Second, the inspection of semi-finished products
1, after the semi-finished products are manufactured, the laboratory technician shall be informed to take samples in time, and the inspection report shall be filled in truthfully;
2. Non-conforming products are forbidden to be used, and shall be implemented according to the Control of Non-conforming Products;
Second, the finished product inspection
1, after the finished product is produced, the workshop informs the quality inspector to conduct sampling inspection;
2. The quality inspector shall conduct inspection according to the finished product inspection standard, fill in the inspection report truthfully, and the unqualified products shall not be put into storage.
3 inspectors shall be responsible for the authenticity and accuracy of the inspection data they undertake, and the relevant records shall be complete and clear, and shall not be altered at will;
4. Inspection records shall be kept by category for more than one year.
Six, storage control
(A) the management and control of raw and auxiliary materials library
1, raw and auxiliary materials and packaging materials warehouse prohibit fireworks, fire prevention, heat protection, moisture-proof, lighting and ventilation facilities are good, clean and dry;
2. The storage of raw and auxiliary materials and packaging materials must meet the requirements of their nature, the source of materials is clear, and they must be inspected and marked when they are put into storage;
3, the name of all kinds of materials, manufacturers, quality specifications, into the factory time and quantity, workshop when recipients, recipients, how much inventory, should be clearly recorded, so that the account is consistent;
4. The materials shall be stored in a rat-proof and mildew-proof manner, and delivered on the principle of first-in first-out;
5. The warehouse keeper of raw and auxiliary materials and packaging materials must be familiar with the raw material characteristics of pipelines.
(2) Management and control of finished product warehouse
1. The environment of the finished product warehouse should meet the requirements of product technical standards, and it should be fire-proof, high temperature resistant, moisture-proof, well-lit, well-ventilated, clean and tidy, and the stacking must be safe and standardized;
2. When the qualified finished products are put into storage, they must check the inspection report and list the products in the warehouse of the warehouse receipt workshop, one for each;
3. After the qualified finished products are put into storage, the warehouse keeper must inspect the warehouse daily and report the problems in time.
4. The sales department issues a bill of lading to the warehouse to collect the products, and the warehouse keeper issues a voucher. No one is allowed to take products directly from the warehouse.
5. The finished product warehouse shall be protected against rats, mildew and moisture in strict accordance with the principle of first in first out;
6, warehouse management personnel daily account content;
Deteriorated finished products shall not leave the factory or be scrapped.
Seven, product packaging control
A, strict management of packaging materials, acceptance must be cable card, must obtain the inspection report or QS certificate, otherwise all have the right to refuse to use.
Two, must obtain the product inspection certificate and batch inspection report and proved to be qualified products, before packaging.
Third, the measuring instruments must be tested before the packaging process to ensure that the net weight of the products meets the requirements.
Four, without consent, no one may tear open the package, and it is strictly forbidden to return or repackage the unqualified products.
Eight, sales, transportation control
1, sales staff should have strong business development and public relations skills, and have a thorough understanding of the use characteristics and production processes of factory products;
Establish a good sales service network, and the sales department is fully responsible for sorting out and reporting letters and letters from users and opinions on product quality;
2, the inspection department is responsible for the investigation and analysis of product quality problems, all belong to the responsibility of our factory should formulate treatment plan and report;
3. The sales department will reply to the user's comments within three days, and the products that the user wants to return due to quality problems must be handled in time.
4. Transport personnel must ensure that vehicles are clean and tidy, and product management is strict. In order to ensure the safety of products, they are not allowed to leave their posts without permission during delivery.