In order to deepen the patient-centered service concept, strengthen basic nursing and improve nursing quality, the Ministry of Health put forward a demonstration project of high-quality nursing service with the theme of consolidating basic nursing and improving satisfactory service. As one of the first demonstration wards of Jiangmen Central Hospital, the endocrinology department naturally feels a lot!
For example, we propose to reduce the phenomenon of running red lights. In the past, we mostly waited for the patient's call bell to ring before changing the infusion, which was in a passive state. Now, through the development of high-quality nursing service, we will change passivity into initiative, strengthen the examination of infusion patients, and take the initiative to infusion, change dressing and add medicine. Since the beginning of the work, the phenomenon of running a red light and calling a number has been obviously reduced, which not only strengthens everyone's active participation, but also enables us to know the patient's needs and changes in the condition in time during the process of patrolling the ward, which increases the patient's sense of security.
Love, patience, carefulness, responsibility, sincerity and enthusiasm are the concepts of quality nursing service in endocrinology department. In practical work, I serve these six hearts to every patient, making them feel as warm as at home in the endocrinology department. Nurses are their family and friends, and we will communicate with them sincerely. A beautiful smile and a simple greeting will warm their hearts, and they will smile and treat patients, families and staff sincerely. Creating a harmonious departmental atmosphere is the basis for us to provide quality services.
Of course, there are many others: for example, patients wash their hair in bed, take a bath, pour drainage, manicure, give medicine, wash their faces and feet, and so on. Start from every little thing, from every detail. Our service has also been supported and affirmed by patients and their families, and patients' satisfaction with us has also been greatly improved. This is an affirmation and encouragement to our work, and we will feel that our efforts are valuable and meaningful! Let me give you a few examples from the patient's voice and the testimony of his family.
Example 1:
A few weeks ago, an old Zhongshan man who had been hospitalized in endocrinology suddenly came to the ward. He thought the patient was unwell and asked him. Unexpectedly, the old man said, Chang, I'm fine. I went to the clinic for reexamination. I just wanted to see you. I have lived in several hospitals, and your nurses are the best and most considerate. Here are some fruits. Please eat when you are finished! A few words will warm the hearts of the nurses and sisters present, which is the best recognition of our work by patients! No matter how tired and hard we are, it is worth it!
Example 2:
I remember a 70-year-old male patient who fell at home because of ketosis. Incontinence, filth and bruises on admission. After the patient was admitted to the hospital, the nurse on duty scrubbed the body and changed clothes for the patient at the first time. Because of illness, the patient has to stay in bed and can't take care of himself at all. The nurses and sisters in the department take the initiative to take care of their lives, such as washing their hair, washing their faces, turning over, patting their backs and taking care of their daily lives. The patient's condition gradually returned to stability. When the patient got better, the first thing he said to us was thank you! A gentle thank you is the patient's heavy trust. When he recovered from his illness, the patient left a message: it is a trivial matter to wash your hair and wipe your body. The words of true feelings warm people's hearts, so what about their children? Angels rarely have feelings!
The second speech of quality nursing service is to deepen the service concept of patient-centered, strengthen basic nursing and improve nursing quality. The Ministry of Health has newly put forward a demonstration project of quality nursing service, with the theme of consolidating basic nursing and providing satisfactory service! As the first demonstration ward in the hospital, our cardiovascular department naturally feels a lot!
The development of activities has narrowed the distance between nurses and patients and made the relationship closer and closer. When the wall falls down, it becomes a bridge, a bridge leading to each other's hearts, which makes the role of nurses go deeper into the hearts of every patient. Our job is not only to inject and distribute drugs, but also to do more invisible work with love, care and patience.
We propose to walk in front of the time and call bell, and take the initiative to deliver the service in advance before the patients express their needs. Now, through the development of quality nursing service, we have changed from passive to active. Through the head nurse's reasonable arrangement and adjustment of nurses' work, as well as everyone's active participation, the examination of infusion patients was strengthened, and infusion, liquid change and medicine addition were actively carried out. Since the beginning of work, the phenomenon of running a red light has been significantly reduced, which not only strengthens our sense of responsibility, but also enables us to know the patient's needs and changes in illness in time during rounds, and deal with them in time, which increases the patient's sense of security, reduces the escort, lightens the patient's burden and keeps the ward quiet.
The patients in our department have a lot of personal belongings under the bed, bedside table and windowsill because of their long hospital stay. To this end, we have added a number of storage boxes to help them organize and place, which not only reduces the probability of patients falling, but also ensures the safety of patients' belongings and keeps the ward clean and tidy.
Start from every little thing, from every detail. Such as washing hair in bed, rubbing bath, pouring drainage liquid, manicure, medicine feeding, washing face and feet, etc. Our service has also been supported and affirmed by patients, and patients' satisfaction with us has been greatly improved. For example, a 25-bed patient and a 70-year-old grandmother take care of themselves. Please have a professional escort. We provide morning and evening care every day. The patient's trust in us is much higher than that of the escort. On the day of discharge, I kept asking if Wu Lang was there. We told her in turn that Wu Lang would not go to work today and go to work tomorrow. After the formalities are finished, grandma lingers on. She said that I sat down for a while and asked if I had collected my things. Finally, I went to the nurse's station, took the head nurse's hand and said in a slow and trembling voice peculiar to the old man, Please tell nurse Wu Lang that I am leaving and say thank you to her for me. From her eyes, Li Chong was full of regret, and she couldn't thank the nurse in person. A warm current rises involuntarily from the bottom of my heart. The patient's affirmation of us makes us feel that the effort is worthwhile! Meaningful!
We have won unanimous praise from patients in carrying out the demonstration ward activities of quality service. But we know that there is still a big gap between the current service and the needs of patients. We believe that with the support of the hospital and the cooperation of various departments, the prospect of quality nursing service is still bright. The poet Tagore once said: There are no traces of wings in the sky, but I have flown. Being engaged in nursing work is a monument, but actions speak louder than words. We will write a new image of quality nursing service with sincere service.
Since the demonstration ward was launched, under the leadership of nursing department and head nurse, the environment, facilities, mode and attitude of general nurses have been greatly improved. The former ward was dark and humid, and the environment was simple. Since the start of the demonstration ward, the ward moved to the third floor, and the corridor became fresh, elegant, clean and beautiful. The ward is warm and comfortable, quiet and pleasant, and warm tips can be seen everywhere. More importantly, we all enjoyed it.
At 7: 30 every morning, we come to the ward to brush our teeth, wash our faces and comb our hair for patients who are seriously ill and unable to take care of themselves, and make the bed unit for each patient. Most of our patients with skin diseases come from rural areas. Due to the long hospitalization time, there are many personal belongings everywhere, including beds, bedside tables and window sills. We clean them again and again to keep the ward clean. We actively and enthusiastically help patients turn on water, make bed units, help them change clothes, help them urinate, wash their hair, cut their nails, and so on. We also posted eye-catching humanized slogans on the corridor wall to remind patients to pay attention to safety. Because many postoperative patients in our department have to stay in bed for braking, in order to get better life care for patients, the hospital also specially bought a shampoo machine, so that patients can wash their hair in bed and feel as comfortable as at home in the hospital. In the past, when the pager rang, family members or patients could only call to see the nurse. But now nurses are constantly patrolling the wards, actively and timely providing nursing services for patients. The nurses stayed in the ward for a long time, and they observed the patient's condition more and more carefully. Even the doctors praised us. I remember my first patient was a patient with postoperative squamous cell carcinoma. Because I need bed rest and braking after operation, I need to wash my face, feed my meal and help me urinate and defecate after operation. When the patient was discharged from the hospital, he thanked us very much. Seeing the smile on his face, he really felt that his contribution had been affirmed and lived up to the title of angels in white.
With the efforts of general nurses, our work has also been fully affirmed by patients. Since the development of high-quality nursing wards, the patient satisfaction survey in our department is 100%. Patients' encouragement and recognition of our work has also greatly enhanced our confidence in working hard and our belief in serving patients. Every smiling face and sincere thanks returned by patients make us feel extremely gratified. The patient wrote us a few simple words in the comment column: well done, come on! It will make us very moved, it will be an affirmation and encouragement to our work, and we will feel that our hard work is worth it!
Quality nursing requires more and more nurses. We should have solid theoretical knowledge to do health education for patients and superb technology to win the trust of patients. High-quality care makes patients trust us more, truly satisfy patients and reassure their families.