Summary of the personal annual work of the employees in the management department of the company (I) For more than a year, under the correct leadership of the leaders and with the strong support and help of my colleagues, I have always adhered to the principles of winning by quality, service first and customer first, constantly improving my level and enhancing my ability to find, analyze and solve problems in practical work. At the same time, I actively consulted books and specially ordered a book called "Being a First-class Employee in Three Months". I actively analyzed and found out the shortcomings of my work attitude, and fundamentally changed my previous bad habits such as being sloppy and angry. Although the effect was not satisfactory, I did not lose heart. Through my unremitting efforts, I have successfully completed all the tasks assigned by the leaders. Now my personal work is summarized as follows:
First, improve quality and image outside the tree.
Over the past year, I have always adhered to the principle of "customer is God", skillfully analyzed and found new situations and problems encountered in my work, distinguished right from wrong, adhered to the truth, guided my study, work and life practice with correct work attitude, life attitude and learning attitude, actively resisted all bad habits ideologically, and comprehensively improved my overall quality. Consciously obey the leadership work arrangement, strictly abide by the work discipline, take the overall situation into account, know the general situation, handle affairs impartially, act according to the rules, have a decent style, unite as one, and never care about personal gains and losses. In practical work, always adhere to the company's fundamental interests-oriented attitude, proceed from reality, tell the truth, do practical things, truly perform their duties according to the company's system, actively participate in various forms of outdoor practice activities of the company, and make themselves a qualified and excellent employee with practical actions.
Second, strengthen theoretical and professional study, and constantly improve their overall quality.
In practical work, I always insist on theoretical study as the most effective way to improve my comprehensive quality, and I have done it well and effectively. On the one hand, actively participate in leading and organizing various computer learning activities, constantly accumulate theoretical knowledge, and strive to improve work skills.
Three, efforts to strengthen work exercise, and constantly enhance their own technical ability.
For more than a year, I have followed the example of my colleagues. No matter in life or at work, I always keep the habit of frugality, be cautious, never be careless, always observe my words and deeds, strictly enforce the company's work discipline, never ask for anything from other colleagues, and consciously accept leadership supervision; Always keep in mind the company's purpose and strictly abide by company discipline.
Fourth, work hard and finish all tasks on time.
For more than a year, I have listened to the arrangement of the leaders and every work assigned by them.
During this year, I thank the company for providing me with a good platform, the leaders for their concern and trust, and my colleagues for their concern and help. I sincerely say thank you, thank you! Finally, I hope everyone in Qi Xin will work together and unite to create brilliant achievements for the company. I wish all leaders good health and a happy new year!
Summary of the personal annual work of the employees in the management department of the company (II) I would like to take this opportunity to express my sincere thanks to the comrades who care about, help and support my work. Now I summarize my work in the past year as follows, please comment!
Over the past year, according to the arrangement of the section chief and factory leaders, I have adhered to the production line, worked out a targeted work plan, and constantly improved it in my work. Every day, I have made unremitting efforts to understand in detail the system operation mode, load distribution, workshop air pressure, equipment standby, maintenance work arrangement and personnel on duty, do a good job in anticipating accidents on duty and handling various abnormal situations, keep a clear head, quickly enter the working state, strengthen contact with all units at work, and distinguish work.
First, live up to your mission, fulfill your duties, and be a good leader on duty.
"There are no bad employees, only weak leaders." Communicate frankly with employees every day and give spiritual encouragement. Drive them with "sincere cooperation". Usually take measures to solve problems for them and do a good job in service. Let them feel difficult all the time and think about the long-term value first, which is more obvious in 10. Especially in the second half of the year, the general environment affected our daily normal production, raw materials and spare parts were sometimes insufficient, and the repair rate of equipment failure gradually decreased. Because there are many cases of temporary repairs and the use of spare parts, the workload of the shift supervisor is increasing day by day, and even the work of a screw must be told to the shift supervisor. I immediately went to the scene to properly solve the disharmony between workshops, obstacles to the completion of work tasks, quarrels between colleagues and other issues. In order to avoid affecting production due to untimely handling.
Second, change work habits and methods, and demonstrate the duties of night shift supervisors.
In the past year, I changed the way I used to work. Factory leaders and workshop directors are not on the scene at night, and the work of each position needs more attention. Some jobs with small tasks will be slack. So I walk around every night, observe more, communicate more, check more, correct problems in time when I find them, and stop violations immediately, especially when changing poles and tapping aluminum. At the same time, I asked the workshop shift supervisor to supervise and remind them to replenish water in hot summer. Pay daily attention to check the labor discipline of each unit, seriously criticize and assess the violators, and urge them to complete the X-hour work task according to the rules and regulations.
Third, frequent contact, more reminders, and good scheduling.
Production scheduling is the cornerstone to ensure the completion of production tasks. Ask the superior to give an order. According to the requirements of the company, urge the electric power operators to "observe and adjust carefully", strengthen contact with the dispatching department, do a good job in load distribution, strive for stable supply of current, and actively maintain the stability of the company's overall system. During the current limiting period of power grid, the current limiting time is long, the amplitude is large, the times are many, the process parameters of the wave trough can not be maintained, and there are many abnormal situations. I took the initiative to contact the local dispatcher to understand the current limiting situation, and then informed the workshop to do a good job in tank insulation and preventive measures under abnormal conditions, and contacted in time by telephone, so that the effect of reminding by microphone would soon go out, reducing energy consumption and unnecessary losses. Strictly implement the daily "two votes and three systems" to ensure that the qualified rate of working tickets and operating tickets is 100%. During the on-duty period, arrange the personnel, vehicles and equipment of each workshop reasonably to solve the problems encountered in production. More guidance, less command, more education and less assessment in the work, and eliminate unsafe factors in the bud. Strictly implement the system of shift change, patrol inspection and work supervision, organize the workshop team leader meeting, analyze and discuss the practical problems encountered in production, and regularly check the accident prediction and anti-accident drills of various professions, especially for special weather and special circumstances.
Fourth, be calm and decisive, and effectively avoid accidents.
Over the past year, no matter how difficult the problems at work are, I have never been emotional, distinguish right from wrong, and treat everything that happens in the workshop fairly. On xx, X month, the secondary cylinder of X-10000t xx air compressor exploded due to the thin buffer wall. At that time, I was checking by the shift supervisor in the second workshop. The shift supervisor in the first workshop told me that there was smoke in the direction of the 40,000-ton air compressor, and it was still not bright. When I saw it in the west of the workshop, I immediately contacted the operator of the X- 10,000-ton master control room by telephone, decisively ordered to pull down the main power supply of the air compressor, and then called the operator of X- 10,000-ton electricity. Over the past year, the situation of the red furnace gang has occurred from time to time. During the inspection, I urged the shift supervisor in the workshop to assign special personnel to monitor the abnormal tank and make a good handover. There is not enough manpower when handling, and other workshop personnel should be mobilized to cooperate with timely handling to avoid repeated furnace leakage.
Five, self pressure, increase the number of inspections, to ensure safety in production.
Production management is very flexible. During the eight hours I was on duty, I always thought I was responsible. Anything that happened during this period, I feel very sorry for my post, and I am even more sorry for the trust of the factory leaders. Since the leader has entrusted me with this mission, I will try my best. First, I will be strict with myself, asking others to do it first, and not letting others say "no". Every time I patrol the factory with a miner's lamp in the middle of the night, I always feel that it would be nice to have a separate job, so that I can cover all aspects and discuss with my colleagues in various positions to do a good job. By the end of the first ten days of X, * * * had investigated the site, labor protection and illegal operations for xx times, assessed xx times, corrected and persuaded xx people, effectively reducing all kinds of illegal situations and accidents.
Six, the existing problems and the direction of future efforts
1. Strive for innovation in management methods, take the initiative to find loopholes in production management, adjust working ideas and methods in time, live up to their posts and ensure the smooth completion of production tasks.
2. Actively learn new knowledge and technology, keep consistent with the company's decision, and adapt to the needs of the company's development and growth.
3. With the aging of equipment, the failure rate has increased year by year, and the operation and maintenance supervision has gradually increased.
4, often do more accident prediction, improve the ability to deal with emergencies, to ensure safety in production.
5, strengthen personnel responsibility management, found that the responsibility to people; Strengthen the "fault" management of equipment, and find out the reasons for some easy-to-go and old fault points.
6, give full play to the scheduling function, improve work efficiency, actively create conditions in the work, overall consideration, overall arrangement, establish a sense of ownership, safeguard the interests of enterprises, safeguard the interests of employees is the responsibility of every manager, as a leader, we should always combine work and production practice, constantly sum up innovation, forge ahead, and be a qualified manager.
Summary of personal annual work of employees in the company management department (3) One year passed quickly. In this year, with the care and help of hospital leaders, department leaders and colleagues, I successfully completed all the work and further improved my ideological consciousness. This year's work summary mainly includes the following items:
I. Ideological and political performance, moral cultivation and professional ethics
Actively study political theory through newspapers, magazines and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, professional knowledge, working ability and specific work
I came to work in the college in June as the administrative director of the college. The administrative work is trivial, but in order to do a good job, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. Be familiar with the work of the college in a short time, make clear the procedure and direction of the work, improve the working ability, form a clear working idea in the specific work, be able to carry out the work smoothly, and complete the work skillfully and successfully.
In this year, with the goal of "doing better", I cultivated the sense of innovation and successfully completed the following work:
(1) We have done a good job in registering, reporting and distributing all kinds of official documents, sorted out the documents that have not been specifically sorted out by category and put them into labeled folders, which provided great convenience for everyone to consult the documents.
(2) Do a good job in sending and receiving all kinds of letters, and successfully complete the subscription of newspapers and magazines in 20xx by the end of 20xx.
(3) Do well the financial work of the college. Financial work is an important work of the college, which requires serious and responsible attitude and clear mind. I have carefully studied the various financial systems of the school, sorted out my thoughts, sorted out various accounts and registered them carefully. Complete the reimbursement of 20xx office supplies, business trips, receptions, meetings, teaching materials, low-value consumables and other accounts before the end of the year. The financial work of the college is being further improved and standardized, and I will make persistent efforts and do better in the new year.
(4) Do a good job in official seal management. Register the use of the official seal in detail, strictly implement the regulations on the management of the official seal of the college, and do not abuse the official seal or do anything illegal.
(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
(6) Seriously, timely and efficiently complete other tasks assigned by the hospital leaders and office directors.
For the smooth progress of the college work and the coordination among departments, besides doing my job well, I also actively cooperate with other colleagues to do my job well.
Third, work attitude and hard work.
Love your job, be able to treat every job correctly and seriously, devote yourself to your work, serve everyone enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to your post, need to work overtime on time, and ensure that the work can be completed on time.
Four. Work quality, achievements, benefits and contributions
Make a personal work plan before the start of the work, give priority to all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to the work of colleges and departments.
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the college.
Summary of the personal annual work of the employees of the company management department (IV) Time flies, and 20xx years have passed in a hurry in the busyness of all employees of xx Property Service Company. Looking back on xx years, with the enthusiastic care of company leaders, the careful guidance of department leaders and the close cooperation and help of company colleagues, all my work was successfully completed. Thank you for your concern and help. As the floor manager of the property, my main responsibilities are: daily inspection of the jurisdiction and even the whole community, management and entry of access cards for community units, management of monthly recharge cards for ground vehicle parking, irregular inspection of vacant rooms and renovated rooms, coordination and settlement of internal contradictions and disputes among owners, correct handling of complaints and suggestions from owners, and regular visits to owners.
Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. The company has given me this platform for growth, so that I can keep learning and making progress in my work and gradually improve my quality and talents. In order to push the work in 20xx to a new level, the main daily work and phased work in 20xx are summarized as follows:
I. Daily Work and Completion
1. Assist the front desk to handle the daily reception, delivery procedures and secondary decoration procedures, record the complaints and service items of the owner's calls and visits, and feedback the coordination results in time, pay a phone call back to the owner, adjust the visual intercom, enter the monthly pass card for parking vehicles on the ground, and enter the xx prepaid card and xx access card as of xx, xx, XX; As of xx, xx, xx has assisted 35 households to handle the handover procedures at the front desk, xx households to handle the secondary decoration procedures, and XX households to inspect their houses; Follow up the garbage removal of secondary decoration in the community, and register one car and one photo.
2. Establish and improve the owner files: xx owner files are improved and updated, and the owner files are kept in order.
3. Repair report: receive and follow up all kinds of repair reports throughout the year (including xx actual repair report found in daily inspection and xx repair report of the owner). According to the actual situation, follow up the contents and problems of the owner's repair report in time and establish relevant files in time.
4, information release: paste all kinds of notices in the community, call the owner to consult the temporary water stop, elevator stop and other matters; Use the telephone to remind xx times, try to be clear and accurate, and at the same time do a good job in explaining the contents of the notice.
5. Survey of residents' service opinions: While completing daily work, actively go into the owners' homes of residential quarters, collect opinions and suggestions from various customers on the property management process, and continuously improve the service quality and service level; In xx years, we cooperated with the customer service team members and conducted a 20xx annual customer satisfaction survey door to door to further understand the voice of the owners.
6. Matters left over from residential projects and follow-up of owners' complaints: more than xx disputes were coordinated throughout the year, with a success rate of about xx%. Unfinished matters are now being handled urgently.
II. Training and learning
Participate in xx quality system management training organized by the company on xx, XX, XX; Participate in xx fire drill and other project training on xx, xx, XX.
Third, self-summary and understanding.
During this year, although I completed all the tasks assigned by the company, I was praised by leaders and colleagues, and my colleagues also won the owner's recognition of my work and satisfaction with my service. But this is inseparable from the correct guidance of leaders and the cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.
Four. Work and study arrangement for 20xx years
1, complete your work seriously and responsibly, learn lessons from your work and improve your work efficiency.
2. In the future work, I will resolutely implement the service tenet of "Sincerely serving every day" and take the satisfaction of the owner as the pursuit of work. In the face of some owners' prison X, we need to explain patiently, act as a fire brigade, an audience and a commentator. Put yourself into your work with a positive and enthusiastic attitude to help the owners solve their troubles in life.
3. Always follow the service standards of property practitioners and be a good assistant and housekeeper of the owners. Listen carefully to the needs and suggestions of community residents and understand the difficulties they encounter in their lives. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides.
4, strengthen the study of theoretical knowledge, understand the development trend of the property management industry and the requirements for talents; Ask for advice modestly; In short, through various methods to improve their theoretical level, and constantly accumulate work experience, become a qualified property management personnel.
5. Actively participate in various trainings organized by the company, study hard, and constantly improve their professional level.
Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. 20xx years have passed, and we greet it with confidence. The new year means a new look, new challenges and new opportunities. I firmly believe that under the wise decision-making and operation of the company's leaders, the future of xx property company will be better. As a member of the company, in the work of 20xx, I will, as always, do my best to do my job well and contribute to the development of the company.
Summary of personal annual work of employees in the management department of the company (V) In 20xx years, under the correct leadership of the company's leaders, our work closely focused on the company's business policy, purpose and benefit objectives, while the administration department closely focused on key points and followed closely the company's various work arrangements. Attach importance to the central role of the administration department as a connecting link between the preceding and the following, and coordinate all parties, and make positive contributions to the smooth completion of the company's objectives and tasks. In order to sum up experience, continue to carry forward achievements and overcome existing shortcomings, we will briefly review and summarize this year's work as follows:
I. Personnel management
According to the actual needs of the company's departmental positions, a group of employees are recruited reasonably to equip each position. Standardize the personnel files of all departments and file them, strictly review the files of all employees and fill in all incomplete materials. At the same time, it is necessary to strengthen internal training management.
Second, administrative affairs.
Two factory inspections were conducted this year, mainly due to the narrow factory area and insufficient interview training for on-site employees, which made the factory inspection results need to be improved. Do a good job of iso re-certification to ensure that iso certification is passed. Through this iso certification, we realize that there are still many deficiencies in our management and the coverage of iso is not comprehensive. In the coming year, the administrative department needs to strengthen the training and learning of iso management system in various departments. Ensure that employees can use healthy and hygienic food for logistics support.
Third, the management and operation of the company.
Comply with the development of the market, according to the requirements of the company, formulate the corresponding management system. Improve the company's existing system, so that all work can be followed by laws and rules. Communicate with all departments of the company in time in daily work. Gradually improve the company supervision mechanism. There is a good saying: employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.
Strengthen team building and build a team with comprehensive business and high work enthusiasm. As managers, we should give full play to their subjective initiative and work enthusiasm by fully observing people's strengths, employing people and gathering people. Improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient. Do a good job of high quality and high efficiency next year to ensure safe production and reduce safety accidents. Fully guide employees to take responsibility and understand their own responsibilities. It is necessary to gradually clarify the responsibilities of various departments and ask everyone to take the initiative to take responsibility.
Fourth, the gains from work.
Understand the priorities, complete the work assigned by the leaders, and achieve "upload and release". Get along well with colleagues and be able to actively cooperate and assist other departments to complete their work; The adaptability to work has been gradually enhanced, and a lot of experience has been accumulated for later work.
Shortcomings of verb (abbreviation of verb) in work
Because the work of the administrative department is often meticulous, we subjectively hope to complete every job, but because of the limited manpower and energy, we can't do everything perfectly. I don't know enough about the work of various departments of the company, I don't have a comprehensive grasp of the real situation of existing problems, I don't give full play to the role of staff assistant in leadership decision-making, I don't have enough system implementation, the company's affairs are complicated, and the basic inspection is not in place. There is a certain phenomenon of attaching importance to system construction and neglecting system implementation.
Not paying enough attention to other professional business studies of the company. All these need to be solved in my future work. Work care is still lacking; Although the work efficiency has improved, I feel that sometimes the cooperation between departments is still lacking, and the work efficiency is not the fastest! The next personal work plan will be constantly improved according to the shortcomings in the previous work, improve self-awareness and work efficiency, and strive to do everything in the work!
Generally speaking, this year's work is still conscientious, although there are still many shortcomings, but I believe all this will disappear with the arrival of next year. Thank you very much for your support of our work. In the next year, we will do better and play better!