Tencent health system can't see the name and ID number.

Tencent Health System is a platform for health authentication of game accounts. Usually, users need to provide valid identity information to pass authentication. If you can't see your name and ID number in Tencent Health System, it may be because of the following reasons:

1. Your ID information may be incorrect or incorrect and needs to be re-verified and updated.

2. Your account may be abnormal, so you need to contact Tencent Customer Service for further investigation.

3. System failure may be caused by network problems or system maintenance. You can try logging in again or try again later.

If you still can't find your name and ID number in Tencent Health System, I suggest you contact Tencent Customer Service directly for more detailed information and help.