After the complaint is submitted successfully, the staff will manually verify the information, which will generally be processed within 24 hours. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case; There is a clear defendant; There are specific requests, facts and reasons; It belongs to the scope of civil litigation accepted by the people's court and the jurisdiction of the people's court under appeal. Article 123 The people's court shall guarantee the right of prosecution enjoyed by the parties according to law. A lawsuit that conforms to Article 119 of this Law must be accepted. Those who meet the conditions for prosecution shall file a case within seven days and notify the parties concerned; If it does not meet the conditions for prosecution, it shall make a ruling within seven days and refuse to accept it; If the plaintiff refuses to accept the ruling, he can appeal. Recently, the epidemic situation is grim, and local cases have appeared in many places in Hunan Province, which has also led to a sharp increase in the population of health code "red and yellow" in Hunan Province, which has brought many inconveniences to travel. The reporter learned from the Health Consultation Platform (Health 320) of Hunan Province (12320) that the complaint and code change process of health code in Hunan Province was adjusted and upgraded on August 1 1. From the past, only the yellow and red code changes of people outside the province were accepted, and now all citizens in the province can apply for code changes directly online no matter where they are. The processing time of code change has also been shortened from the previous 3 days to 24 hours (if the code change requirements are not met, the high-risk population/close contacts/nucleic acid detection is not uploaded to the platform synchronously, etc.). This optimization measure will greatly simplify and facilitate the public's travel and life.
In view of the huge workload of health code complaints and the inconvenience brought to people's lives, the technicians of "Health 320" not only increased their service, but also quickly adjusted and optimized the complaint process, expanded the scope of online complaints, and helped everyone to complete the "transcoding" appeal in the shortest time.
Legal basis: Article 6 of the Civil Procedure Law of People's Republic of China (PRC) stipulates that the judicial power of civil cases shall be exercised by the people's courts. The people's courts try civil cases independently in accordance with the law and are not subject to interference by administrative organs, social organizations or individuals.