One is online inquiry, such as network (a networked computer) and mobile APP (the following model Huawei P9 Plus series 5.5-inch mobile phone: VIE-AL 10 (full netcom version));
The second is offline inquiry, such as going directly to local business outlets and calling customer service (955 19).
If you want to complete the inquiry online, you should first go to the online self-service channel of the insured company's website, click on the policy inquiry and register by email. After registration, log in to the online customer service system. After logging into the system, you can query the relevant policy information purchased by customers. If the policy information is incomplete, customers can manually add relevant policies.
The policy information that the applicant can query through the online customer service system includes basic information such as the name of the type of insurance purchased, the amount of insurance, the applicant, the recently completed payment and the amount of insurance premium paid. Investment link or universal customers can also query account assets and statements.
If you call the customer service hotline to inquire about the policy, the user can call the customer service phone at any time and choose to inquire about the policy information through self-service or manual service according to the voice prompt.
To select self-service, you need to enter ID number, insurance contract number or application number for self-service inquiry. Insurance companies will provide customers with various self-service inquiry services such as policy and payment inquiry, salesperson identity confirmation, activation card activation, password change, etc.
If manual service is selected, the customer service staff will provide consultation, inquiry, complaint, loss reporting registration, loss reporting registration, customer return visit and other services after confirming the identity of the customer.
Life insurance is a kind of life insurance with the life of the insured as the subject matter and the life and death of the insured as the payment condition. Like all insurance businesses, the insured transfers the risk to the insurer, accepts the insurer's terms and pays the insurance premium. Different from other insurances, life insurance transfers the risk of the insured's survival or death.