An Apple spokesperson confirmed to TechRadar and 9to5Mac in June, 2023 +065438+ 10 that it will adapt to and support the Rich Communication Service/Unified Communication (RCS) standard in 2024. Apple also said that it will work with GSMA members to improve the RCS protocol, especially in terms of security and encryption.
Apple confirmed that iOS and Android will interoperate next year, which means that a long-standing problem between Android and iOS has finally been solved. This is good news for both Android and iPhone users.
After Apple officially announced its support for RCS, Google subsequently issued a statement welcoming Apple to join. Google said, "Welcome Apple to join us. Through continuous cooperation with GSMA, we will jointly develop RCS and make messaging on iOS fairer and safer in a way suitable for everyone. We look forward to further cooperation with companies such as Apple. "
The role of unified communication
Unified communication has many communication systems or modes, including unified messaging, collaboration and interaction systems, real-time and near-real-time communication and transaction applications.
From the communication business of enterprises, it mainly includes two aspects: first, the communication between employees within enterprises, mainly for the purpose of effective cooperation; Second, the communication between enterprises and customers generally exists in the form of contact center/call center, and closely cooperates with the CRM (Customer Relationship Management) system of enterprises, so that enterprises can maximize customer satisfaction and loyalty, thus bringing more business opportunities to enterprises.
Unified communication service refers to the full-service service based on information communication technology, which can provide voice, data, video and multimedia services. At present, the mainstream telecom operators in the world have positioned unified communication services as the core direction of business and technology development.
The above content reference: Baidu Encyclopedia-Unified Communication