12378 is the hotline of China Banking and Insurance Regulatory Commission. The main responsibility of China Banking and Insurance Regulatory Commission is to supervise and manage the banking and insurance industry according to laws and regulations. If users want to complain about insurance companies, they can call the hotline of China Banking and Insurance Regulatory Commission directly.
Generally, the complainant will be informed whether to accept the complaint within 15 days after receiving it, and a decision will be made within 60 days from the date of acceptance. If the situation is complicated, it can be extended to 30 days. When you complain, you need to pay attention to retaining useful evidence, and then pay attention to the time of complaint. The service hours of regulatory agencies are 9:00- 17:00 on weekdays, and no complaints are allowed after work. If you encounter rush hour, it is recommended to try it several times.
Four major insurance companies:
1. China People's Insurance Co., Ltd., referred to as PICC State-owned Insurance Company in China for short, is a state-owned enterprise at the deputy ministerial level, and has jurisdiction over PICC P&C insurance, PICC Life Insurance, PICC Health Insurance and PICC assets.
2. China Life Insurance Company, referred to as China Life State-owned Insurance Company for short, is a state-owned enterprise at the deputy ministerial level, which has jurisdiction over China Life Insurance, China Life Insurance Assets, China Life Insurance Overseas and China Life Insurance Property Insurance.
3. China Export Credit Insurance Corporation, hereinafter referred to as CITIC Insurance, is a state-owned insurance company, a central enterprise, and a deputy ministerial level, which governs short-term export insurance, medium-and long-term export insurance, investment lease insurance and domestic trade insurance.
4. China Taiping Insurance Company is referred to as China Taiping State-owned Insurance Company, a central enterprise and a deputy ministerial level.
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