Ali International's Core Service Description

"Ali Clothing" is one of the important brands of Ali International, headquartered in Hong Kong, the fashion capital. Relying on Hong Kong's unique geographical and commercial advantages, "Ali Clothing" introduced a series of first-line brand clothes from Japan, South Korea, Europe and America to Chinese mainland, creating a new image of children's innocence, health and self-confidence.

The distinctive clothing products of "Ali Clothing" are deeply loved by children. With its rich product line and good market development and management experience, it has steadily become a leader in the children's products market in China. Products cover children's wear, children's shoes, toys and stationery, providing customers with a complete "one-stop" shopping world for children's products, and brand products are more sustainable and developmental.

"Ali Clothing" products are diversified and have a strong sense of series. It emphasizes the compatibility between single products while pursuing individuality classics. Product design, material selection and color come down in one continuous line. Clothing and accessories can be freely selected and combined, which fully exaggerates the personality, fashion and classic style of the product. China Tea Network, established on March, 2003 18, is a professional portal with the tea market as the core and relying on Ali International B2B platform. It has many service channels such as purchasing, sales, new product display, merchant display and comprehensive information. The information is rich, authoritative and timely. The supply and demand information is updated quickly and the website is active. By the end of 2009, China Tea Network had 4,525 members and more than 200 enterprises.

China Tea Network takes full advantage of business treasure's Internet advantages and adopts a unique business model of "small portal+alliance" to provide online and offline professional trade services for corporate customers, facing the whole country and even the whole world. Build an interactive bridge for product trade and information exchange for tea industry and related enterprises at home and abroad.

China Tea Network launched a new page on February 20 10. The new version of China Tea Network adds columns such as tea market and tea policy, and adds different sub-channels according to different types of tea, which enriches the information content and makes the classification of supply and demand information clearer.

China Tea Network is a professional website business circle integrating B2B and network functions in the tea industry. In order to provide an efficient and efficient online trading platform, purchasing platform and communication platform for people in the industry. China Tea Network insists on creating value for China tea industry. Constantly integrate their own resources, break through ideas and improve strategies, so that enterprises can truly maximize the interests of customers with the help of online platforms, and make China tea industry a powerful and extraordinary service industry with the goal of becoming a leading online platform service provider in China. Alibaba Baby was founded in June 2003. It belongs to one of the important brands of Ali International, and it is an Internet company focusing on serving babies and young mothers. Since its establishment more than seven years ago, under the culture of serving customers, we have made and accepted mistakes and complaints of one kind or another. However, we have always regarded the baby's beautiful life as the service tenet of the enterprise, and finally won the full support of more than 500 thousand customers. From the initial single store, it has gradually grown into a variety of channels to meet the diverse needs of consumers through the Internet, call centers, physical experience stores and so on.

Customer first is always the service tenet of "Ali Baby". The first time, professional customer service representatives to solve customers' doubts; The first speed, the goods will be delivered to the customer's home by a professional deliveryman; The first experience, Shanghai Xujiahui 1000 square meter customer experience center, allows customers to shop without worry; Quality first, with more than 500 brand authorization and agency qualifications at home and abroad, to ensure the purchase channels of goods; Service first, meeting the needs of customers is always the primary goal of all employees.

Ali baby's service

1. Network Distribution Professional Services

You can choose all kinds of goods online with a click of the mouse. You can wait at home for the goods you buy to be delivered to your door quickly, and at the same time, you can know the order delivery status by phone or online.

2. Ali baby should do a good job of consumer inspection.

Quality is an important service standard that Alibaba Baby has been pursuing since its establishment in June 2003. When the cancer of melamine erodes consumers, Alibaba Baby is the only website in China that has never sold milk powder containing melamine.

Alibaba Baby has strict quality acceptance and delivery standards for all goods sold, and resolutely does not sell goods with quality problems. And has established in-depth cooperative relations with many well-known international and domestic brands. It not only ensures that new products will be put on the shelves in advance, but also allows you to buy more favorable products than those on the market. Ali Baby saved all the intermediate links and left the benefits to Ali Baby's consumers.

3. The most complete brand

Alibaba Baby currently sells brands including major maternal and child products at home and abroad. Covering food and beverage, beauty care, kitchen and bathroom cleaning, maternal and child toys, electrical appliances, home, nutrition and health care, gift cards and other ten categories, * * * more than 65438+ ten thousand kinds of goods. Quality, price and safety are the only principles for Alibaba Baby to choose products.

4. The choice of millions of consumers

Since its establishment, Alibaba Baby has served more than one million customers, with a customer satisfaction rate of 98%. Every customer has his own requirements. For customer satisfaction, Ali Baby does not believe in the best, but only believes in the better. .

5. One-week uninterrupted customer service

Ali Baby launched a year-round customer service experience. You can ask by phone, email, message, etc. The staff of Alibaba Baby will answer and solve your questions as quickly as possible. Alibaba Baby advocates a happy shopping experience, so that every customer who comes to Alibaba Baby's home is comfortable and happy from the whole process of selecting goods, buying goods and obtaining goods.