-"Lao Zi"
9S management also originated in Japan.
Before talking about 9S management, let's talk about 3S: SEIRI, SEITON, SEISO. 3S is the source, or it can be said that 3S is the basis of site management. Cleanliness is the minimum standard of a factory, and "sorting, rectifying and cleaning" can put an end to dirtiness, disorder and inferiority. And a dirty, messy and poor factory, it is difficult to win the trust of customers, it is difficult to make qualified products, it is difficult to deliver on time.
5S means more SEIKETSU and SHITSUKE than 3S, which means keeping clean and improving the quality of employees.
6S is much safer than 5S.
Safety (safety)
Safety is the guarantee of smooth production. If a factory has frequent safety accidents, it is difficult for employees to work with peace of mind. Production should be carried out under material conditions and working order that meet safety requirements, so as to prevent casualties, equipment accidents and various disasters and ensure the safety and health of workers.
Safety, on the one hand, requires the company to carry out safety activities, on the other hand, it also requires employees to develop a self-disciplined attitude and actively cooperate, which will greatly reduce safety accidents.
In general, accidents can be avoided if the environment is clean, the articles are placed in an orderly manner, the passages are unblocked, and the company regulations are strictly observed. This means that "safe production is based on good 5S".
Some employees reluctantly put on goggles when customers come. As we all know, wearing goggles is not only for the company, but also for yourself most of the time. What should I do if iron filings enter my eyes?
Some women workers who operate machine tools have covered their faces with their long hair, but because of the hot weather, they still refuse to wear work hats and go near the machine tools at will. What should I do if my hair is involved?
Some employees are greedy for convenience and pile up sundries in front of fire hydrants and fire extinguishers at will. In case of fire, how to clean it?
9S means increasing economy, service and satisfaction on the basis of 6S.
Savings (savings)
Economy, in short, is to reduce waste and reduce costs.
In today's world, the market competition is increasingly fierce. With the maturity of products, the quality tends to be stable. Under the same quality, the lower the cost, the stronger the competitiveness of the product, and who may win the first opportunity in the market fight.
The company's resources are hard-won, so saving can go into battle lightly, reduce all kinds of waste, improve efficiency and realize optimization.
Saving can avoid site waste and improve utilization rate; Reduce commodity inventory; Reduce the waste of actions such as "watching", "waiting" and "avoiding" and improve work efficiency.
Saving can avoid buying unnecessary machinery and equipment; Avoid redundant office equipment such as stationery, tables and chairs.
In some places, when no one is there, the air conditioner is idling; When eating, the electric light is turned on. In particular, the phenomenon of "ever-burning lamps" and "ever-flowing water" must be curbed. Even turning off the computer monitor for half an hour while eating will save the company electricity.
Many Japanese companies put some bricks in the toilet. This is of course purposeful, in order to save water.
Service (service)
Service means always thinking from the perspective of customers (external customers and internal customers) and making every effort to meet customer requirements.
For external customers, many enterprises pay more attention to it. For an enterprise, service consciousness must be taken as a basic quality of employees, and every employee must actively establish his own service consciousness.
Service is not a verbal statement, but a sincere expression to customers, which should go deep into every corner of the enterprise. Customers are our parents, because only when our products are recognized by customers can we sell them and get the payment, and the payment is our salary and welfare. The consciousness of sincere customer service is an evergreen tree of enterprise development. If you don't pay attention to your customers or lose their trust, you will undoubtedly dig your own grave. According to statistics, offending a customer will offend 16 potential customers.
I have been to Japanese companies, and all kinds of employees passing by will nod to you. This shows that Japanese companies have done a good job in this respect, and the concept of sincere customer service has been deeply rooted in the hearts of the people.
For internal customers, many colleagues may be confused, all of them are brothers and colleagues. What service are they talking about?
For example, if several products produced by employees in the first process are defective and flow to the next process, employees in the next process will adopt the same attitude. No matter how good or bad it is, after several processes, you will find that the size is out of tolerance and you can't do it anymore. Some even managed to pass the final inspection and were found to be unqualified. During this period, a lot of loss of turning, milling, plating, grinding, labor, water and electricity, tools and equipment was wasted.
Or the previous process is done too much at a time, and the latter process can't be eaten for a while; Or the previous process was done too little, and the latter process was "not enough to eat" for a while; It also caused a waste of waiting.
It can be seen that ignoring internal customers (the latter process) is not worth the loss.
So, what if we hold the attitude that "the next process is the customer"? My products are delivered to customers. Is there a problem? Can the quantity and quality of the products I handed over meet the requirements of customers? Are customers satisfied with my products? Repeatedly demanding yourself will naturally gradually control the quantity and quality of products.
Externally, sincerely serve customers; Internally, if you sincerely serve the latter process, the enterprise will be in an invincible position.
Satisfied (satisfied)
Satisfaction refers to the state that customers (external customers and internal customers) feel that their needs are met after receiving tangible products and intangible services.
I think there are three kinds of satisfaction. They are: social satisfaction, customer satisfaction and employee satisfaction.
If the society is satisfied, enterprises have made outstanding contributions to society, are enthusiastic about public welfare undertakings and support environmental protection, and will certainly win a good social image.
The social aphorisms of Matsushita, Kyocera and Toyota all prove that no matter how high the corporate eagle flies, it is inseparable from the social sky.
Customer satisfaction, customer satisfaction with the enterprise lies in high quality, low cost, punctual delivery and high technology. We need to constantly hone our own level, sum up experience and lessons, and improve customer satisfaction with us.
Employees are satisfied, and people-oriented management gives every employee a sense of safety, respect and accomplishment. Competitive salary can make employees work hard and forge ahead; A bright and tidy working environment can make employees feel happy and avoid fatigue and trouble; A united and dynamic company culture can make every employee feel proud.
The key of 9S management lies in the mutual trust between managers and employees, the participation of all employees and the improvement of employees' character. 9S management has a long way to go, and the implementation of anything can't be completed overnight. We need to make joint efforts and progress together. If an enterprise can blend into the soul of 9S, it will be full of vitality and soar in the blue sky of Wan Li.