Commitment letter of food after-sales service 1 Our company guarantees to provide fresh meat and vegetables every day, and makes the following commitments:
1. Strictly abide by the Food Safety Law of People's Republic of China (PRC) and the Product Quality Law of People's Republic of China (PRC).
Second, resolutely do not provide all kinds of edible meat, vegetables and ingredients that do not meet the requirements of national food safety standards, and do not adulterate, adulterate, shoddy or pass off unqualified products as qualified products.
Three, according to the requirements of the owner's "purchase list", the meat, vegetables and designated items will be delivered to the place designated by the owner on time, in strict accordance with the quantity required by the user, and without the consent of the user, no increase or decrease will be allowed.
Four, under normal circumstances, send fresh meat and vegetables twice a day; On call, provide procurement at any time and send it to the designated place; Our company must deliver the fresh meat and vegetables required by the owner on time as planned.
5. Inform our company that we need to buy all kinds of catering products at any time according to the owner's requirements, and our company will deliver them in time according to the owner's requirements. Our company guarantees fresh edible meat: pork and beef have health and epidemic prevention inspection seals, and there is no water injection; The meat is fresh, odorless, non-corrosive, non-preservative, qualified, non-toxic and harmless; Poultry is fresh and disease-free, and no water is injected. Vegetables: Fresh vegetables are smooth and crisp, without deterioration, yellow leaves, sediment, weeds and pesticide residues, and the clean vegetables are above xx%.
Six, the owner can supply meat and vegetables to our company from time to time, and send them to the health and epidemic prevention department for quarantine. If meat and vegetables have hygiene quality problems, the inspection expenses shall be borne by our company, and we shall bear the corresponding liabilities for breach of contract.
7. Our company guarantees that the ingredients are hygienic, safe and qualified, and resolutely does not provide ingredients with damaged packaging bags, vague production date labels, fake and shoddy products or ingredients that do not meet legal requirements. The shelf life of the specified goods provided by our company reaches the owner for more than xx months.
Eight, strengthen the health management of distribution personnel, distribution personnel should maintain good personal hygiene, wear clean work clothes, do not leave long nails, do not wear nail polish, do not wear jewelry, keep their hands clean, and hold a health certificate.
Nine, regular or irregular cleaning and disinfection management of food transport vehicles, keep the vehicle clean, no smell, to prevent pollution.
Our company adheres to the principle of "ensuring food safety and enjoying a happy life", strives for development with excellent quality and reputation, takes customers as the center and is an honest and trustworthy business owner.
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Commitment letter of food after-sales service 2 Recently, high-quality and inferior food incidents have been exposed one after another, which has brought extremely bad influence to supermarkets and food management. In order to provide qualified products and put an end to counterfeit and shoddy goods with high quality and low price, the company solemnly promises;
First, strictly abide by relevant national laws and regulations and operate legally.
Two, the implementation of food inspection system. Check and register the enterprise credit certificates and food quality certificates of suppliers and manufacturers. The original or photocopy of all kinds of credit certificates and commodity quality certificates required shall be filed for future reference, and the origin or purchase channel of food shall be indicated in the operation.
Third, establish a purchase and sale ledger system. The purchase ledger records the manufacturer or supplier of the product, the purchase quantity and the production date, and the sales ledger indicates the sales quantity of the product and the food sales destination.
Four, do not sell goods and articles prohibited by the state:
(a) fake and shoddy goods, goods eliminated by the state, expired, invalid and deteriorated goods;
(two) the sale of animals and plants and their finished products prohibited by laws and regulations;
(three) toxic, harmful, rotten food, poultry, livestock, animals, aquatic products and their products that died of illness, poisoning or unknown causes.
(4) Low-priced goods pass off as high-priced goods.
Five, the implementation of unqualified food self-examination delisting system. Self-examination found that unqualified food was delisted, and the food that had been sold and had potential safety hazards was voluntarily recalled to completely eliminate the potential safety hazards of consumption.
Six, supermarket operators hold a valid health certificate, the certificate rate is 100%.
Seven, to provide quality after-sales service, for customer complaints, the implementation of the first question commitment system. In case of violation of the above terms, all administrative, economic and legal responsibilities shall be borne by the company.
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Commitment to after-sales service of food Article 3 An enterprise as a legal person is the first person responsible for food safety and must:
(1) Strictly abide by the Product Quality Law, Standardization Law, Metrology Law, Food Hygiene Law, Trial Regulations on Production License of Industrial Products, Provisions on Investigating and Punishing Illegal Acts of Food Labeling, Provisions on Product Labeling, Implementation Opinions on Strengthening the Supervision and Management of Food Quality and Safety and relevant laws and regulations. When producing processed food, ensure that production and sales are organized under the premise of obtaining production license qualification, and ensure that fake and shoddy products are not manufactured and sold.
(two) to ensure that the legal representative of the enterprise and the main management personnel understand the knowledge of laws and regulations related to food quality and safety, effectively improve the understanding of the importance of food quality and safety, and constantly strengthen the awareness that the enterprise as a legal person is the first person responsible for food quality and safety. Ensure that there are professional and technical personnel, skilled workers and quality workers suitable for food production. Ensure that the personnel engaged in food production and processing are healthy, free from infectious diseases and maintain good personal hygiene.
(three) establish and improve the management system, establish and improve various rules and regulations, and strive to improve the management level of enterprises. Ensure standardized management of the whole production process, and implement effective process quality management from raw material procurement, product ex-factory inspection to after-sales service.
(four) to ensure that the production is organized in accordance with the legal and effective product standards, and the product quality meets the corresponding mandatory standards. If there are no mandatory standards, the standards adopted by enterprises shall be clearly defined, and production shall be organized according to the clearly defined standards.
(five) to ensure that there are environmental conditions to continuously ensure the quality of products, to ensure that there are production equipment, process equipment and related auxiliary equipment to continuously ensure the quality of products, and to have facilities for handling, processing and storing raw materials suitable for ensuring the quality of products.
(six) to ensure that the food processing technology is scientific and reasonable, and the production and processing process is strictly standardized, and to take effective measures to prevent cross-infection between raw food and cooked food, raw materials and semi-finished products and finished products, and strictly control the key points of production.
(seven) to ensure that the raw materials and additives used in the production of food meet the relevant provisions and standards of the state, strictly purchase and inspection system, and do not use non-edible raw and auxiliary materials to process food.
(eight) to ensure that food packaging materials, containers, packaging, tools and equipment for storing, transporting and loading and unloading food are non-toxic, meet the relevant hygiene requirements, keep clean and have no pollution to food.
(nine) to ensure that there are quality inspection and measurement methods suitable for the products produced, and the measuring instruments, inspection and test instruments of the enterprise regularly pass the metrological verification.
(ten) to ensure that the products undergo strict inspection before leaving the factory, to ensure that the product quality is qualified.
(eleven) to ensure that the use of product identification and food market access marks conforms to the relevant provisions of the state.
(12) to ensure that the food sold out of the factory can be recalled in time when there is a serious accident risk that may endanger personal safety and health or personal safety, and those who produce unqualified food and manufacture and sell fake and shoddy food shall bear corresponding legal responsibilities according to law.
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As the owner of food enterprises (individual industrial and commercial households), the commitment of food after-sales service Article 4 knows that the quality, safety and hygiene of the food we operate are directly related to the health and life safety of consumers. In order to conscientiously implement the special provisions of the State Council on strengthening the safety supervision and management of food and other products, ensure the safety of food consumption, effectively protect the food safety of the people and safeguard the legitimate rights and interests of consumers, the owner solemnly promises as follows:
I. Conscientiously perform the duties of "the first responsible person" for food safety that food business operators must undertake, and be responsible for the food safety operated by this enterprise. Consciously abide by the national food safety law, consumer rights protection law, product quality law and other relevant laws and regulations, and obey the food safety supervision and management.
Two, in accordance with the requirements of the administrative department for Industry and commerce food safety supervision and management, establish and implement the following management system.
(a) incoming inspection and acceptance system. To verify the qualifications that food producers or suppliers must have by means of obtaining certificates and tickets.
(2) Purchase account system. Truthfully record the purchase time, source, name, specification, quantity, shelf life and other contents of each food; Engaged in wholesale business, commodity sales invoices and vouchers need to be kept for more than 2 years.
(3) Food quality commitment system. Take food quality as the first priority and implement the responsibility of food quality commitment.
(4) The delisting system of unqualified food.
Three, strictly control the quality of food, do not sell fake and shoddy, expired food.
Four, do a good job in the storage of food moisture, mildew and other work, keep the shelves and warehouses clean and tidy.
Five, the use of measuring instruments prescribed by the state, the legal unit of measurement as the basis for settlement, not short of two pounds, sales shall not refuse consumers to review the measuring instruments.
Six, do not publish false food advertisements, outdoor advertisements consciously reported to the industrial and commercial departments for approval and release.
Seven, actively cooperate with the administrative department for Industry and commerce to perform supervision and inspection according to law, establish a commodity quality liaison system, standardize business practices, improve after-sales service, properly solve consumer complaints and disputes, and create a safe food consumption environment.
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Commitment letter for after-sales service of food Article 5 If we are lucky enough to win the bid in the project bidding, during the project construction and construction, we will make the following commitments for after-sales service of the project in addition to responding to all the terms in the bidding documents and fulfilling the contract contents:
I. Quality assurance
1. All equipment, materials and accessories are brand-new and unused quality products. The goods conform to the current effective national standards, with the product quality certificate and warranty card issued by the manufacturer, which are consistent with the origin, brand, quality, specifications and technical performance described in the bidding documents.
2. Provide technical documents, including operation manual (instructions for use), packing list and product certificate. When loading the goods.
3. All products have factory inspection reports.
Second, the construction guarantee
1. We promise to deliver the goods on time as stipulated in the contract. Otherwise, we will bear the losses caused to the tenderer.
2. Installation and maintenance personnel have received special training and assessment, and have rich post experience.
3. Ensure that the installation progress meets the overall progress requirements of the project.
4. We are responsible for the safety measures and responsibilities during installation, debugging and maintenance.
Third, service guarantee.
1. After receiving the letter of acceptance, release the construction plan according to the requirements of the tenderer.
2. Be responsible for the construction, installation, debugging and acceptance of the equipment, and make relevant cooperation to ensure that the project requirements can be met at one time.
3. Conduct technical training for the tenderee's personnel, mainly including the composition, use and operation of the equipment system, simple fault inspection and elimination, so as to ensure that the tenderee fully understands the product performance before operation, standardize the use, eliminate hidden dangers of accidents and improve work efficiency. All the training expenses shall be borne by us, and the specific time and number of people shall be agreed upon when the contract is signed.
We have a professional after-sales service team, which will regularly repair and maintain the equipment to ensure the normal operation of the equipment.
5. Ensure to provide common spare parts, accessories and tools that meet the requirements of the tenderee, whether during the warranty period or at the expiration of the warranty period.
6. The quality guarantee period of the equipment, materials and installation provided by us is 2 years, counting from the date of acceptance and delivery. Major quality problems occur during the warranty period, and the warranty period shall be recalculated from the date of completion and acceptance of maintenance.
7, in the process of installation, construction and service life, all losses caused by quality reasons shall be borne by us.
8. Provide technical support telephone during the warranty period, answer the problems encountered by the tenderee in use, and put forward suggestions to solve the problems for the tenderee in time. If the telephone consultation cannot be solved, we promise to arrive at the scene within 48 hours to ensure the normal operation of the equipment.
9. When there is an emergency maintenance accident, we will arrive at the scene of the accident as soon as we receive the notice.
10. If the tenderer needs to upgrade, update and replace the equipment, we promise to provide services at preferential prices.
The above is our' after-sales service commitment' to this project. If we fail to meet the requirements of the tenderer and our commitment standards, causing great losses to the tenderer, we are willing to bear the consequences and compensate all the economic losses caused by it.
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In order to conscientiously implement the food safety law, ensure the consumption safety of the broad masses of people and avoid food quality and safety accidents, as the first person responsible for food safety, I solemnly promise as follows:
1. I guarantee that all the materials provided when applying for the Food Circulation Permit are true and valid, and I am willing to bear all legal responsibilities if they are false.
Second, in strict accordance with the People's Republic of China (PRC) Food Safety Law, the People's Republic of China (PRC) Food Safety Law Implementation Regulations and other laws and regulations, engage in food business activities, abide by the responsibilities and obligations stipulated by laws and regulations, take the initiative to accept social supervision, be responsible to the society and the public, abide by the law and integrity, standardize business and provide quality services.
Three, to ensure that the food business meets the requirements stipulated in Article 27 of the Food Safety Law.
Four, to ensure that the quality of food is carefully checked when purchasing, and the logo on the food packaging meets the following requirements:
(1) Having a food quality inspection certificate;
(two) the name of the food, indicating the name and address of the production enterprise in Chinese;
(3) The date of production and shelf life of the food are clearly marked;
(4) The specifications, grades, names and contents of the main ingredients of the food shall be indicated, and the corresponding information shall be indicated in Chinese;
(5) If consumers need to know in advance, it shall be marked on the outer packaging.
Five, to ensure that the "food safety law" provisions of the twenty-eighth food business.
Six, to ensure the establishment of food inspection system. Truthfully record the product name, specification, quantity, production batch number, shelf life, supplier name and contact information, purchase time, etc. Make records timely, comprehensive, accurate and standardized. Ensure that the storage period is not less than two years.
Seven, to ensure the establishment of food recall system. In the course of business operation, if food is found to have potential safety hazards, which may cause damage to human health and life safety, it shall promptly report to the relevant government functional departments, cooperate with the investigation and handling, immediately stop selling, inform consumers to stop using it, and take the initiative to recall the products.
8. Establish a perfect after-sales service system, attach great importance to consumers' opinions, actively and properly handle consumers' complaints and suggestions, meet consumers' requirements to the maximum extent, and establish an honest and trustworthy corporate image.
Nine, to ensure that the "food quality and safety responsibility commitment" posted in a prominent position in the business premises to the public.
Ten, strictly implement the national food safety laws and regulations, conscientiously fulfill their obligations, I will abide by the above commitments.
XI。 This undertaking is made in triplicate, one for me, the industrial and commercial office under my jurisdiction and the issuing authority.
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Commitment to after-sales service of food Article 7 All the labor protection articles provided by our company are manufactured by the original factory and provide after-sales service guarantee. The company's after-sales service department has professionally trained technicians to provide 24-hour response service. Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made damage):
(1) Providing free replacement during the warranty period according to the manufacturer's warranty regulations;
(2) Provide good pre-sales and after-sales service;
(three) regular inspection of products to ensure that the goods are in good condition;
The specific services are as follows:
First, commodity substitution:
During the warranty period, our company will replace the defective goods for free.
Second, the mode of transportation:
1. After the goods arrive at our warehouse, our company will first contact the specific person in charge of your company to confirm the delivery time and requirements;
2. Within the specified time, the products will be transported to the place designated by the tenderer according to the agreement of both parties;
3. For the products provided, ensure that they are all packaged, and the packaging appearance is not damaged or unopened;
4. After the goods arrive at the tenderee, confirm that the specifications, models and quantities are correct with the contract, and then conduct inspection;
5. When the products are shipped to the place designated by the tenderer for unpacking acceptance, our company will be responsible for any defects or damages of the products themselves.
Third, delivery time.
After signing the purchase contract, our company will contact the specific person in charge of your company to confirm the delivery time and requirements, and deliver the goods within the working days stipulated in the contract.
If all or part of the products in the contract can't be delivered on schedule due to natural disasters such as floods and fires, as well as delays in delivery by the manufacturer, our company will notify your company in writing and by telephone within three days, and provide a certificate of exemption. After obtaining the consent, we will clearly put forward the solution and delivery time.
Four. Response time of product failure service during warranty period
1)24-hour service:
The technical service department of our company has a special person on duty 24 hours a day, and does not rest on holidays.
2)30-minute telephone response:
After the quality problem is called, the project leader of our company will contact the person in charge of your unit within 30 minutes to understand the situation, determine the product problem and propose a solution.
3)7-day *24-hour working system:
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
Verb (abbreviation for verb) Time limit for fault repair
If the products provided by our company have quality problems during the warranty period, which are caused by non-human factors or improper use, our company will replace them within 4 working days.
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In order to seriously implement the Food Safety Law and maintain the safety of food circulation, our business owner solemnly promises:
First, engage in food business activities in strict accordance with the Food Safety Law and other laws and regulations, be responsible to the society and the public, operate in good faith, ensure food safety, accept social supervision and assume social responsibilities.
Two, with the variety and quantity of food business to adapt to the food raw material processing and food processing, packaging, storage and other places, meet the following requirements:
(a) business premises and toxic and harmful places and other pollution sources to maintain a prescribed distance;
(2) The business place is separated from the personal living space;
(3) The business premises shall keep the internal environment clean and tidy.
3. It has equipment or facilities such as disinfection, dressing, washing, lighting, ventilation, anti-corrosion, dustproof, fly-proof, rodent-proof, insect-proof, washing, wastewater treatment and garbage and waste storage, which are suitable for the types and quantities of food it deals in, and meet the following requirements:
(1) The space layout and operation flow design of equipment and facilities are reasonable;
(2) Containers, tools and equipment for storing, transporting and loading and unloading food are safe and harmless, kept clean, and meet special requirements such as the temperature required to ensure food safety, and food is not mixed with toxic and harmful substances for transportation;
(3) Having enough tools and containers that are safe, harmless and clearly marked to prevent cross-contamination of directly imported food and indirectly imported food, raw materials and finished products;
(four) food containers, tools and equipment are strictly separated from personal daily necessities.
Four, the implementation of employee health management system. Business operators shall conduct annual health check-ups and obtain health certificates before engaging in food business activities. Maintain personal hygiene, wash your hands when selling food, and wear clean work clothes and work caps.
Five, equipped with full-time or part-time food safety management personnel, formulate rules and regulations to ensure food safety. The person directly in charge of a unit whose food production, circulation or catering service license has been revoked shall not engage in food business management within five years from the date of the decision on punishment.
Six, the establishment of food inspection record system. When purchasing food, check the supplier's license and food qualification documents, and truthfully record the name, specification, quantity, production batch number, shelf life, supplier's name and contact information, purchase date and other contents of the food. Food incoming inspection records are true, and the storage period is not less than two years. When conditions are ripe, try electronic bookkeeping.
For food enterprises that implement unified distribution management, the headquarters of the enterprise shall uniformly check the supply license and food qualification documents, and make a good record of food purchase inspection.
Seven, in accordance with the requirements of ensuring food safety, store food, regularly check the shelves and inventory of food, timely clean up the food that has deteriorated or exceeded the shelf life.
Eight, the unqualified food released by the self-inspection or administrative department, immediately take off the shelf, stop selling and other measures, notify the relevant producers and consumers, record the situation of stopping business and notice, and assist in the recall of unqualified food.
Nine, the content of food advertising is true and legal, does not contain false or exaggerated content, and does not involve the function of disease prevention and treatment.
Ten, operating in prepackaged foods, and meet the following requirements:
(1) Selling according to warning signs, warning instructions or precautions on food labels;
(2) Packages imported from prepackaged foods have Chinese labels and instructions, indicating the origin of food and the name, address and contact information of domestic agents.
Eleven, bulk food business, and meet the following requirements:
(1) When storing bulk food, the name, production date, shelf life, production name and contact information of the food shall be marked at the storage place;
(2) Where bulk food is sold, the name of the food, the date of production, the shelf life, the name of the producer and the contact information shall be marked on the container and outer packaging of the bulk food;
Twelve, direct import of food business, and meet the following requirements:
(1) Suffering from digestive tract diseases such as dysentery, typhoid fever and viral hepatitis.
Persons suffering from infectious diseases, as well as those suffering from active tuberculosis, suppurative or exudative skin diseases and other diseases that hinder food safety, shall not engage in business activities;
(2) Having small packages or using non-toxic and clean packaging materials and tableware;
(three) the use of non-toxic and clean sales tools;
(4) The water used meets the hygienic standard for drinking water stipulated by the state;
(5) The detergents and disinfectants used are safe and harmless to human body;
Thirteen, engaged in grain storage, transportation and loading and unloading business, and meet the following requirements:
(1) Containers, tools and equipment for storing, transporting and loading and unloading food are safe, harmless and kept clean;
(two) do not store, transport and load and unload food together with toxic and harmful substances.
Fourteen, engaged in grain wholesale business, and meet the following requirements:
(a) issue a sales voucher with traceability function, truthfully record the name, specification, quantity, production batch number, shelf life, buyer's name and contact information, sales date and other contents of the food, one of which is used to establish a sales ledger;
(2) If conditions permit, set up a food testing room, equipped with special testing equipment and full-time testing personnel, carry out food testing every day, and publicize the test results in a conspicuous position.
15. Anyone who knowingly sells food that does not meet food safety standards promises to compensate consumers for losses and pay compensation of ten times the price.
Sixteen, consciously accept the supervision of the masses. After obtaining the Food Circulation Permit, hang the original Food Circulation Permit in a conspicuous position in the business premises.
Seventeen, if there is a violation of the above commitments, voluntarily accept the punishment given by the industrial and commercial departments in accordance with laws and regulations.
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