12345 appeal procedure for health regulations

Summary of appeal methods for changing health code from yellow code to green code

Method 1: Call the hotline 12345.

If your health code Momin turns green wonderfully, or turns yellow due to your own operational mistakes, you can call the hotline 12345 to make a complaint. After a successful complaint, the health code will turn green.

Method 2: Pay attention to the official account of WeChat.

Wechat search "12345". Take Wuhan as an example, search Wuhan citizen hotline. Click on the attention, choose the health code usage guide in the convenience service, and choose the problems you encounter, such as transcoding the health code. What should I do if the hygiene code turns red and yellow? Clicking on it will tell you how to operate it.

Method 3: AliPay transcoding operation

If the above method is inconvenient, open Alipay, click the health code and find "transcoding registration of health code". According to your own situation, make a complaint, fill in the relevant information, and click Submit. Generally, after 24 hours, the complaint is successful, and the yellow code can be changed into a green code.

Method 4: Check twice every three days.

If the health code turns yellow because of "time-space companion", there is generally no need to appeal. Nucleic acid is done twice every three days with an interval of 24 hours. If the result of nucleic acid is negative, it will automatically turn green.