Cloud customer service system usually adopts the mode of "intelligent robot+manual service+work order system". Specifically, when customers enter the cloud customer service system, the first thing they face is intelligent robot customer service.
When the robot customer service can't solve the customer problem, the system will quickly switch to manual customer service; After that, if there are professional problems that can't be solved by manual customer service, the customer service staff will set up a chapter list and hand it over to the responsible department to solve for the customer.
Advantages of cloud customer service:
1. The service channel can be easily and quickly integrated to any location such as the user's official website, APP and official WeChat account.
2. The robot can accurately understand the user's intention and accurately answer the user's questions; Through deep learning and data mining, robots can continue to learn and improve their ability to solve problems.
3, provide a complete hotline, online service function, and can be easily connected with other systems of the enterprise, such as CRM.
4. Automatically check the quality of all service records through voice recognition technology and semantic analysis technology.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal basis: Chapter IV of the Labor Law
Article 36 The state practices a working-hour system in which laborers work no more than eight hours a day and no more than 44 hours a week on average.
Article 37 The employing unit shall, in accordance with the working hours system stipulated in Article 36 of this Law, reasonably determine the labor quota and piecework remuneration standard for the workers who carry out piecework.
Article 38 The employing unit shall ensure that workers have at least one day off every week.
Article 39 If an enterprise is unable to implement the provisions of Articles 36 and 38 of this Law due to its production characteristics, it may take other measures for work and rest with the approval of the labor administrative department.
Article 41 The employing unit may, due to the needs of production and operation, extend the working hours after consultation with the trade unions and laborers, which shall generally not exceed one hour per day; If it is necessary to extend the working hours for special reasons, the extended working hours shall not exceed three hours a day and thirty-six hours a month under the condition of ensuring the health of the workers.
Article 44 Under any of the following circumstances, the employing unit shall pay wages higher than the wages of the workers during their normal working hours according to the following standards:
(a) arrange for workers to extend their working hours and pay no less than 150% of their wages.
(2) If workers are arranged to work on rest days but cannot be arranged for compensatory time off, they shall be paid a salary of not less than 200% of their wages; (3) If workers are arranged to work on legal holidays, they shall be paid no less than 300% of their wages.