First, open Alipay, with a search button on it, and directly search the Ali Health Fund you want to query, and you can see your balance of Ali Health Fund.
And you paid for it yourself, so you can definitely get a refund. Consumers can choose to negotiate with the merchants when they encounter the problem of refund. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, a lawsuit may be brought to the relevant people's court.
When consumers encounter difficulties in shopping, they should first try to communicate with customer service to safeguard their legitimate rights and interests. If communication is not good, they should learn to use legal weapons to safeguard their legitimate rights and interests.