1. vaccine consultation: for the general public, if they want to confirm whether the vaccine is safe in the near future, they can call 12320 for consultation.
2. Health consultation: The national portal 12320 has been opened, and the public can conduct online health consultation. If you have any suggestions or comments on 12320, you can also leave a message in the interactive garden column.
3. Popularization of health knowledge: 12320 Health Hotline disseminates health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for disseminating health policy information and health and disease prevention knowledge.
4. Accepting and handling complaints: accepting complaints and reports from the public, initially forming a mechanism for expressing demands, resolving contradictions and safeguarding rights, and smoothing the communication channels between the government and the public; Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent.
5. Q&A: It has played a prominent role in public risk communication and public opinion monitoring in many public health emergencies and major health activities. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.