Minors over 8 years old 18 years old can't ask for a refund if the recharge amount is suitable for their age and intelligence, and can ask for a refund if it is not suitable.
If it is refundable, you can contact the game company's customer service and live broadcast platform to ask for a refund. If it can't be solved, the other party can take the defendant as the defendant and bring a lawsuit to the court, asking for confirmation that the behavior of recharging the game and rewarding the anchor is invalid or the effect is to be determined. Parents who file this kind of confirmation lawsuit also need to bear the burden of proof that the act was committed by a minor and the guardian did not know it.
However, if underage children recharge with their parents' mobile phones, it is generally impossible to recover, because children use their mobile phone passwords and transfer passwords when recharging with their mobile phones. In this case, it is regarded as the default authorization of parents.
In fact, parents can also use the online management software for minors-Song Qing Guardian to cultivate their children's healthy online habits in advance, which can prevent children from playing games without consent.
1. The recovery method of Guangdong Tianchen deduction fee is as follows:
1. If you receive the deduction from Tenpay Guangdong Tianchen Co., Ltd., you must first know the deduction in advance. Maybe the platform made a mistake in malicious deduction, or maybe your own number was stolen.
2. If the platform work error leads to the deduction, you can take a screenshot of the deduction record, consult the customer service in official website and ask the specific reasons for the deduction.
3. If your account is stolen and charges are deducted, contact customer service, freeze the account, and call the police directly if the amount is large.
Legal basis:
People's Republic of China (PRC) Civil Code
Nineteenth minors over the age of eight are persons with limited capacity for civil conduct, and they are represented by their legal representatives or approved and ratified by their legal representatives; However, civil legal acts that are purely beneficial or suitable for their age and intelligence can be implemented independently.
Article 20 Minors under the age of eight are persons without capacity for civil conduct, and their legal representatives shall act as agents to carry out civil legal acts.
Article 21 An adult who cannot identify his own behavior is a person without capacity for civil conduct, and his legal representative shall act as his agent to carry out civil legal acts.
The provisions of the preceding paragraph shall apply to minors over the age of eight who cannot recognize their own behavior.