When a patient is diagnosed with a disease, he usually can't adapt to the role of the patient, resulting in some bad performances. As a doctor, we should always pay attention to the psychological changes of patients, intervene in patients' psychology and reduce unnecessary contradictions between doctors and patients.
Step 2 understand each other
Medical staff can fully understand the patient's personality characteristics through the patient's eyes, expressions, postures and movements. Explain the patient's condition patiently and carefully, give psychological support to the patient and guide him to treat the condition correctly. At the same time, establishing a doctor-patient relationship of mutual trust requires both sides to put themselves in their own shoes and enhance mutual understanding.
3. Pay attention to psychology
With the change of medical model, doctors need to understand the psychological needs and problems of patients in diagnosis and treatment, and attach importance to psychological guidance and psychotherapy; On the other hand, doctors are overworked, with fierce competition and certain occupational risks. In addition, patients and society demand more and more people. Doctors sincerely hope that patients and their families will understand and support their work psychologically and establish harmonious interpersonal relationships.
Step 4 show
The skill of leading the conversation to the crux of the problem while repeating what the other party said. It is necessary to have the ability to make a correct judgment on the feelings revealed by the confidants, help them express their illness and control their emotions.
5. Be good at using language arts.
Doctors should be good at using language art and body language and pay attention to emotional communication with patients. Under normal circumstances, the patient may not know how good the doctor's technical level is when he talks to the doctor for the first time, but he can feel the doctor's service attitude and the doctor's respect and awe for life in an instant.