Oral doctor-patient communication skills 1. Highly respect the personality of patients;
Doctors use oral language and body language (facial expressions, eyes and posture, etc.). ) to express the welcome to patients and thank you for coming to our hospital and choosing our doctor.
Dental doctor-patient communication skills II. Establish a sense of mutual trust between doctors and patients;
Through the observation, judgment and active inquiry of patients, the degree of patients' understanding of the disease and the information they need to know are estimated, and the patients are given answers. Language expression must be concise, clear and accurate, emphasize the key points, popularize the language, and pay attention to avoid improper use of words, too professional use of words and confusion of thinking.
Doctors often use words of praise and encouragement to help patients build confidence, and appropriate humorous expressions can effectively eliminate the tension that patients often feel when they start seeing a doctor. Guiding patients to familiarize themselves with the consulting room environment with friendly language, such as the placement of personal belongings and the proper placement of dental chairs, is of great help to patients to enhance their trust in you.
Dental doctor-patient communication skills III. Establish the professional authority of doctors in patients' minds;
The doctor's confident expression and language introduction make patients accept that you are a doctor with excellent professional quality. Don't slander colleagues. Even if the patient has received an unsatisfactory diagnosis and treatment process in other medical units, as long as you judge that the original doctor has no subjective bad professional behavior, you can properly explain the relative rationality and limited medical conditions of the last doctor's efforts, so as to relieve the patient's possible dissatisfaction and accept your own professional authority in his heart.
Dental doctor-patient communication skills iv. Understand and respect patients' right to know and diagnose;
Research shows that when doctors encourage patients to ask questions and participate in decision-making, patients' anxiety is obviously reduced. Remember not to exaggerate the expected treatment effect at will, lest patients have unrealistic expectations for the treatment effect, thus burying the hidden danger of doctor-patient conflict. The risk of possible complications during diagnosis and treatment should be explained to patients as early as possible. Once complications occur and cannot be recovered, patients or their families should be informed as appropriate and a complete medical record should be written. At the same time, it should be clear to the patient that the doctor should bear the responsibility.
An important tip is that you will be the first practitioner to explain the complications of patients professionally, so you must eliminate patients' irrational fear of complications. Taking the separation of instruments in root canal therapy as an example, a reasonable and appropriate professional explanation will make patients feel at ease, thus eliminating the possible contradiction between doctors and patients.
Dental doctor-patient communication skills 5. The problem of patients' time to see a doctor:
Under the existing medical resources in China, the time spent by dentists on each patient is too limited, and the communication between doctors and patients depends not only on language and skills, but also on time guarantee. But clinicians in our hospital have to see a large number of patients every day. For example, a doctor can see 12 patients, and each patient can only get 35 minutes on average.
It is obvious that doctors will be limited by time to complete a series of clinical processes such as consultation, specialist examination, oral treatment, prescription and doctor's advice. Therefore, when communicating with patients, doctors can't give them a feeling of being too hasty, but can take some skills, such as stopping properly in communication and consciously slowing down the speech intermittently, so that patients can feel full attention.
Dental doctor-patient communication skills VI. Communication problems of patients with dental phobia;
Dental phobia is a common phenomenon in oral patients, which is caused by many factors, among which the premonition of possible pain in dental treatment is the main reason.
Secondly, the vibration and noise produced by traditional dental tools such as turbine drilling and grinding are also important reasons for fear. In addition, bad dental experience is also the source of dental fear. Therefore, for patients with dental phobia, it is very necessary to explain the treatment process before oral treatment to eliminate their fear and to eliminate their nervousness through comforting language during the treatment process.
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