How to improve quality awareness and quality management ability, only under the great attention of the main leaders of enterprises, can enterprises become bigger and stronger by constantly integrating, improving, perfecting and innovating in their work. Here is how to improve quality awareness and quality management ability.
How to improve quality awareness and quality management ability 1 1, quality awareness education is always unremitting.
In a company, only when the leadership begins to pay attention to quality can employees pay attention to quality. The foundation of quality work is the eight principles of quality management, relying on quality consciousness. The leadership should plan and participate in the education of employees' quality awareness and express the importance of quality to employees. When employees think quality is very important, they will make every effort to ensure quality.
Through quality cases, such as Haier's refrigerator smashing incident, Toyota's lean manufacturing and the concrete implementation of quality management documents in daily work, employees can understand how to meet customer requirements (quality is defined as meeting requirements) and establish the consciousness of "quality is the life of enterprises" and "quality first".
Everyone is equal before quality.
Quality management system documents are the refinement and sublimation of long-term quality management experience and effective management methods. There must be rules to follow, adhere to principles, and ensure that everyone is equal before quality, which must be guaranteed through full authorization.
However, for new problems and new things, there is no ready-made program document guidance, so quality awareness is needed to guide them.
For example, it is difficult to have a good finished product if you buy bad materials; If the standard operation method is not followed, the defective rate will increase; There are many defective products, low efficiency and frequent rework; Machines, tools and molds are not maintained at ordinary times, and good products can't be produced even if they work in spite of illness.
3. Adhere to the principle of supervision and assessment.
The measurement of quality can not only provide some important information for employees to complete their work, but also make employees always keep a keen sense of quality. For example, in the OEM manufacturing process of PCB, by counting the defective rate data in the production process of mounting section and assembly section, if any abnormality is found, it will be immediately fed back to the relevant employees, showing him the actual defective products, and even letting him repair them himself if conditions permit.
In this way, employees can know their mistakes at any time and correct them immediately, thus improving quality. It can also be extended to various quality management data trend charts to control the quality level in different periods, make it within a reasonable range, and constantly improve.
Deming pointed out that the quota focuses on quantity, not quality, and the piece-rate system encourages the manufacture of defective products. We should carefully choose the standards of supervision and evaluation, and we should not only look at the output, but ignore the quality standards.
4. Establishment and implementation of positive incentive mechanism
Recognition and reward is the recognition of employees' excellent work performance. Through such a positive incentive mechanism, employees' enthusiasm for quality work will be greatly improved and their awareness of quality will be enhanced.
Drucker once said: employees will decide their behavior according to the input of incentives. When we start to motivate employees who have excellent performance in quality, it will undoubtedly bring good results to improve employees' quality awareness.
By establishing a fund pool for quality awards, employees' work quality can be assessed on a monthly/quarterly/annual basis, and employees with good quality awareness can be rewarded or on business trips; Employees who dare to adhere to principles and have outstanding performance in quality management can be promoted or rewarded;
For the deduction of quality responsibility assessment, entering the quality award foundation will increase the rewards of individuals and teams who have contributed to quality. "One plus one minus one" will enable employees to form correct quality awareness values.
The improvement of quality consciousness is a repeated process from education to education. Its purpose is to abandon three common bad ideas, that is, "almost" will make you miss your success, "inevitable mistakes" will make "zero defects" a bubble, and "it's none of my business!" Will make total quality management a slogan.
Because once there is the first sign of this idea, talking about quality consciousness will become empty talk, the established quality consciousness will suddenly fail, and the decline of product quality will become inevitable.
To sum up, the road of quality management needs the top managers of enterprises to create; Enterprises need to constantly improve the quality awareness of employees and adhere to the spiral upward mode of PDCA cycle; It is necessary to carry out management innovation, seek change in management and cultivate the soul of employees' quality consciousness.
With the improvement of employees' quality awareness, the incidence of quality problems can be greatly reduced, and the quality of products will be guaranteed. I believe that through our efforts, enterprises will gain a firm foothold in the market and strive for survival, development and growth. With the development of enterprises, employees are rewarded and form a benign interaction.
How to improve the quality management level
1, strengthen training, strengthen employees' awareness of system operation and create a good system operation environment.
The effectiveness of quality system operation is inseparable from the quality consciousness of employees. In order to improve the quality awareness of employees, it is necessary to increase training. Quality education and training is the process of transforming quality concept, quality culture and quality norms into the conscious consciousness of every employee. In order to ensure the effectiveness of the system operation, enterprises should pay more attention to guiding and standardizing the behavior of employees from the spiritual level while establishing rules and regulations. Let employees deeply realize that only by mastering the quality objectives and policies of the enterprise, deeply understanding the importance of quality, service and customer satisfaction, and creating maximum income at the lowest cost, can the effective operation of the quality management system be guaranteed.
2. Strengthen the process control of quality management.
The quality management system is implemented through processes. In order to improve the effectiveness of quality management system, it is necessary to control the process. Interface management is the key point of process control, which needs the coordination of different departments and upper and lower processes, and should be checked regularly and corrected in time. Process monitoring and measurement is one of the requirements of ISO900 1:2008: 2008. The effectiveness and efficiency of monitoring and measurement activities largely depend on the adaptability of monitoring and measurement methods. Appropriate monitoring and measurement methods can guide us to achieve the goal of improving efficiency and benefit through continuous improvement of the process. Any process has the possibility of improvement. Improving the process can improve the production efficiency and benefit of enterprises.
3. Strengthen the evaluation of the operation effect of the quality management system.
Internal audit and management review are the main self-motivation mechanism of enterprise quality management system and an important means to realize system self-improvement. In order to strengthen the evaluation of the operation effect of the quality system, the internal audit and management review plan should be strictly formulated, focusing on the key processes affecting product quality. In view of the common problems found in previous self-examination, internal audit or external audit, we will carry out special internal audit and concentrate on solving the problems. Leaders and internal auditors should carefully examine the attitude and avoid making the investigation a mere formality because they can't pass the human relationship. In addition, enterprises can hire relevant experts to participate in internal audit or cross-examination between the same industries, objectively evaluate each other's systems, and learn from each other's strengths.
4. Adhere to the continuous improvement of the quality system.
The quality management system must be constantly improved and perfected, and problems must be constantly found, reasons found and improved to adapt to the development of enterprises and changes in the external environment. In order to achieve the goal of continuous improvement, we must make full use of corrective and preventive measures; Through the suitability, sufficiency and effectiveness of the management system in management review and comprehensive evaluation, we constantly seek opportunities for improvement to ensure the effective operation and continuous improvement of the quality system. Enterprise leaders should pay enough attention to quality improvement, train each employee in continuous improvement methods, and fully implement the idea of prevention first, guide and track improvement activities to ensure the effectiveness of continuous improvement process.
How to improve quality awareness and quality management ability II. How to improve the quality management level?
One is to unify thinking and raise awareness.
The primary task of building a quality management system is to strengthen learning. Thought determines action, and learning can make progress. Through learning, raising awareness and forming a joint force, all employees, especially leading cadres, can be clear about two issues: first, what is the quality management system, and second, what is the significance of developing the quality management system in the tobacco industry under the monopoly system. Only by recognizing these two problems clearly can we change our ideas and effectively integrate the construction of quality management system into concrete practical work; Only in this way can managers implement effective control around the core of enterprise management and create management value, thus avoiding the "two skins" phenomenon between quality management system and enterprise management system.
(1) Fully grasp the essence of ISO9000 standard, and constantly improve the implementation level of the standard.
The standard definition of ISO9000 quality management system is "the management system that commands and controls the organization in terms of quality", which usually includes activities such as formulating quality policies and objectives, quality planning, quality control, quality assurance and quality improvement. It is a basic management standard widely adopted by domestic and foreign enterprises in recent twenty years to improve and improve management. It absorbs the idea of total quality management and integrates the idea of target management, covering all aspects of enterprise management. It is the crystallization of the organic combination of modern excellent management concepts and scientific management methods, and it is an internationally accepted basic platform for improving management level. It is highly scientific, systematic, standardized and operable, and provides a guide for improving the scientific management level and core competitiveness of enterprises. Its essence is customer-centered and its essence is continuous improvement.
First, customers are the prerequisite for the survival of enterprises, and the rise and fall of countless enterprises have confirmed this irrefutable truth. Only by organically combining the business objectives of the enterprise with the needs of customers can the enterprise survive; Only by paying attention to the interests of customers and creating value for customers can enterprises prosper and have vitality. The tobacco industry under the monopoly system is no exception. The values of our industry "national interests first, consumer interests first" itself embodies the essence of ISO9000. We constantly meet the needs of customers and consumers to improve product quality; Improve the service level by continuously meeting the needs of retailers and tobacco farmers; Improve the innovation ability of products and works by constantly tapping the needs of potential consumers; Through continuous improvement of management, improve work efficiency, and strive to promote the continuous and coordinated development of the industry.
Secondly, ISO9000 standard itself is a set of standardized quality standards, and the establishment of quality management system must also be standardized and effective. Strict standardization is the lifeline of the sustained and healthy development of tobacco industry. To adhere to strict standardization, the most fundamental and effective way is to introduce the quality management system platform established by ISO9000 standard, improve the management system and various normative documents, straighten out and solidify various work processes, strictly follow the document system processes, realize scientific and standardized management, and overcome and eliminate problems such as arbitrariness, irregularity and opacity in management, so as to make all business activities controllable, strict, standardized, open and transparent.
(2) Deeply understand the significance of developing quality management system, and constantly improve the level of management improvement.
The tobacco industry began to implement ISO9000 quality management system in the industrial enterprises of the whole industry in the early 1990s. At the end of 1990s, some commercial enterprises began to try to implement ISO9000 series standards (referred to as "standard implementation"). After more than ten years of exploration and practice, the implementation of standards has made great progress and achieved great results, which has played a very good role in promoting the management level and competitiveness of enterprises in the industry.
Implementing standards is an inevitable requirement for the reform and development of the industry, an important means to effectively prevent the diseases of large enterprises, and the need for standardized operation of the industry. Theš§standard has clear requirements for the enterprise's top manager to make and apply quality square needles and quality targets. When implementing standards, they should make more efforts in formulating and improving quality objectives, and find and improve weak links in management through research, implementation and inspection of quality objectives. The overall plan of "Cigarette by going up one flight of stairs" puts forward a clear goal for the implementation of industry standards, that is, by deepening management integration, effective rules and regulations, clear job responsibilities, sound standard system, smooth information transmission and strict performance management are formed within enterprises, and an integrated comprehensive management system and basic management platform are built within industrial and commercial enterprises. Planning puts forward higher standards and requirements for the construction of industry system. In order to achieve the objectives and tasks proposed in the plan, we should adhere to the goal orientation, strengthen the management by objectives in system construction, and improve the management and upgrading ability.
Second, recognize the status quo and analyze the reasons.
Through internal audit, we found that there are four problems in Quanzhou at present:
First, there is not enough understanding of the importance of building an integrated management system, and there is not enough ability to use the system to improve the basic management level. In addition, due to the frequent turnover of system administrators and lack of necessary training, there are "faults" and "vacancies" in system management, weak basic management, unsmooth process control and daily management, and "two skins" phenomenon.
Second, the level of document management needs to be improved. Some units did not regularly update and review the documents as required, and the effective version of the documents was not distributed to the use place as required, which led to the phenomenon of modifying the program documents, controlled record formats and contents by themselves. Some units have some phenomena, such as irregular record filling, omission of contents, no number of records, and multiple numbers in one table. , resulting in some record file numbers inconsistent with the department file list numbers, wrong numbers or some forms not included in the system.
Third, continuous improvement still needs to be strengthened. PDCA process management model has not been well used in practical work. No corrective measures were put forward for the problems existing in the audit of provincial bureau, internal audit of state bureau and county bureau, quarterly performance appraisal and various special work inspections, and the rectification situation was not tracked and verified. Although some units have formulated corrective measures, the corrective and preventive measures put too much emphasis on objective reasons, without in-depth analysis from their own management, and the effect is not good.
Fourth, the system training still needs to be further strengthened, and some employees' knowledge and understanding of the system needs to be further improved.
Third, formulate measures to lay a solid foundation.
The construction of quality management system should start from the foundation and the working platform of employees. 20 12, Qiandongnan tobacco monopoly bureau (company) launched the activity of "creating first-class enterprise management". How to carry out the activity of "creating first-class enterprise management" in combination with the actual situation of enterprises deserves our serious consideration, in-depth study and bold innovation.
(a) adhere to the publicity and training, to ensure the effectiveness.
Learning is competitiveness. We should really regard learning as a responsibility, a pursuit, and make learning a conscious behavior. Organize and study the requirements of the National Bureau, the Provincial Bureau and the National Bureau for system construction by holding staff meetings, early meetings and regular meetings; Learn, use and apply system documents well through special training and knowledge contest. Learning is a gradual process. Through multi-level, multi-angle and multi-form system training, leaders and employees can fully realize the importance and necessity of system construction, enhance their understanding of the essence of quality management standards, fundamentally change their concepts, turn learning effects into work motivation, strictly follow the standards, and promote the improvement of basic work level of enterprises, thus realizing the improvement of refined management level of enterprises.
(two) adhere to the internal audit and management review, to achieve continuous improvement.
We should give full play to the positive role of internal audit and insist on internal audit twice a year. According to the requirements and standards of the system, combined with the actual work, through regular supervision and inspection of the development of the system, the effectiveness and compliance problems of "implementation" and "program documents" are discovered and solved in time to ensure the effective operation, continuous improvement and function of the system. Give full play to the role of management review in the continuous improvement of the system, and insist that the top management organize a management review once a year. Focus on the implementation and promotion of quality objectives, comprehensively, systematically and deeply analyze and evaluate the completion progress and quality of quality objectives; According to the changes and requirements of the internal and external environment of the enterprise, improve and perfect the management system and quality objectives of the enterprise in time.
(3) Adhere to the review, revision and improvement of system documents to improve the quality of documents.
Adhere to the continuous review of system documents. In strict accordance with the requirements of "precision, strictness and practicality" of the State Administration, comprehensively sort out, revise and optimize management rules and regulations, document processes, improve and perfect system documents and processes, and ensure that system standards become normative guidance for all business work of enterprises. First of all, we should establish a perfect system document. According to the actual requirements of enterprise development and work, regularly revise and optimize the system documents, pay attention to the timely transformation of industry-related management regulations and work requirements into system normative documents, strengthen the execution of documents, and strive to transform systems into standards and standards into codes of conduct, so as to truly have control and strong authority, and give play to the normative and guiding role of system documents in practical business work. The second is to standardize and improve the management system. Comprehensively sort out, revise and optimize management rules and regulations, especially those that really don't meet the requirements of the development of the situation, resolutely ban the old system and further establish a management mechanism that unifies responsibilities and rights; Combine the process and documents, improve and perfect the job responsibilities, and ensure that the job responsibilities are clear and easy to implement.
(4) Adhere to goal guidance and strengthen inspection and assessment.
Further revise and improve the target system, decompose the quality target responsibility layer by layer, form the second-level quality target of the unit and department and the third-level quality target of the post according to the company's first-level quality target, so that all employees and business processes can form a positive resultant force around the target, complete the target, organically combine target management with benchmarking management and performance management, and truly play a leading role. Give full play to the role of benchmarking. Analyze and evaluate the realization of the target every quarter, strengthen the assessment of the target responsibility system, continuously improve the level of advanced indicators in terms of quality, cost and benefit, and give full play to benchmarking management's outstanding role in improving shortcomings and leading the advanced.
(5) Insist on information support and promote management norms.
Based on the actual needs of enterprise management and system operation, accelerate the deep integration of system construction and informatization, so that system construction can provide a platform for informatization construction, and informatization can help system construction realize the functions of process optimization, solidification and process control, effectively overcome the phenomenon of "two skins" and improve the file execution rate. Further integrate enterprise management resources, actively explore the establishment of integrated management system application modules and information columns in enterprise intranet and OA office system, and realize timely updating and rapid retrieval of system documents. Explore ways and means of combining standardization, standardization and informatization, build a comprehensive information exchange platform, promote the effective use of management information, and ensure the continuous improvement of informatization level.
(six) adhere to the innovation mechanism and create an innovative atmosphere.
First, fully promote the quality management (QC) group activities, take effective measures to stimulate employees' independent innovation consciousness, innovation ability and innovation vitality, promote the transformation of innovation management achievements, and improve the effectiveness of system operation. Second, it is necessary to carry out the activities of "grasping typical examples and setting benchmarks" in depth, set an example, create a strong atmosphere of "catching up with learning", promote the deep integration of benchmarking learning with daily business work, refine good experiences and practices in time, and effectively realize the solidification and promotion of achievements. Third, it is necessary to improve the management innovation mechanism, increase support for management innovation, clearly improve the breakthrough, train managers' research ability in a targeted manner, and improve the ability and level of relevant staff.
How to improve quality awareness and quality management ability 3 How to improve quality management level?
1 First of all, make a good plan according to the actual situation of this project.
For example, when you are a minister, you have to lay a solid foundation for being a chief engineer. Only with goals can we have practical actions, and all kinds of standards in our work will be improved. You will work hard in this respect and you will really become a minister. The minister who doesn't want to be the chief engineer is not a good minister, is he?
2. Separate work from study, but learn to connect and combine.
Every day's work may be boring, and you may even feel mechanically going to the construction site to pay wages, apply for inspection, fill in information and make disclosure. These are the necessary skills and basic work for a technician. If you can't do these things well, you won't have time to study. At the same time, after finishing your daily work, you have a little time to learn professional skills, knowledge and management level by using the human resources, personal computer, network and project department of the project department. It doesn't mean that your technical level is good or you are a qualified chief engineer. More importantly, you should be able to manage your work, face the problems in project technology and management, make decisive and accurate judgments and execute them well. So if there is more work, we should go to the construction site to learn the management level of the older generation, look at some unreasonable phenomena on the construction site and think about how to solve them. To learn technical knowledge online and apply it in combination with the field situation, these are all ways to improve and re-learn.
3. Keep a diary and write a summary of work and thoughts at least every month.
Try to write what the manager said to do today every day, write out the work priorities and cooperation of the department respectively, and simply list the work content. Write down the leader's speech at the meeting, give some good suggestions to the chief engineer, and teach the technicians the methods and ideas of doing things. At the end of each month, I insist on recording the work content of this month to see what work has not been completed, why, how to complete it, whether I am the key factor, and put forward the plan and direction of next month. What are the gains and shortcomings in personal management, and what methods will be taken to improve it. This kind of diary and summary will make you clearly remember which work took how long, which parts can speed up the progress, and who performed best, and will give you more rewards at the end of the month.
A good habit can't be formed in a day, and it can only be completed by persistence over time. Therefore, I suggest that those technicians who want to become excellent management talents should have a sense of time at all times, have the habit of remembering and thinking frequently, and develop the habit of thinking from different angles. Don't muddle along at any time, let alone let it drift. Don't give up and polish the following technicians, it will be easy to manage.
4. Ask more questions, report more, make fewer excuses, make fewer mistakes and play fewer games.
Many of us can't correctly grasp the "three more" and "three less", mainly because the environment and objects we face are different. Sometimes you are not allowed to do it, but these may be excuses, because it is completely subjective and the objective influence can be adjusted through a period of running-in and can be minimized. Many people's mistakes are not subjective, but have objective influence. Looking back, it was the accumulation of small mistakes that led to the last obvious mistake. There is nothing wrong with doing things according to law, and there is nothing difficult about it. I'm worried that if you put your heart into it, I believe you can do it well through hard work.