Abstract: With the continuous improvement of people's living standards and scientific and technological level, traditional home has gradually failed to meet people's pursuit of quality of life, and smart home came into being. Taking Xiaomi smart home as an example, this paper mainly introduces the market status of Xiaomi's development in the field of smart home, the industry standards of smart home, and some problems and suggestions to be solved urgently in the installation and operation of Xiaomi smart products, information security, after-sales service and so on.
Keywords: Xiaomi smart home? Ecological chain? Information security? after service
catalogue
1 Introduction ..... 5
2 Xiaomi Smart Home Product System Introduction ... 5
2. 1 Composition of Xiaomi Smart Home ... 5
2.2 Xiaomi Product Introduction and Specific Product Classification ... 5
2.3 Market Situation of Xiaomi Smart Home ... 6
Three Problems of Xiaomi Smart Home ... VII
3. 1 The industry standard is not standardized, and the millet ecological chain is relatively "closed" 7.
3.2 Xiaomi smart home products are technologically advanced, but the operation is too complicated ... 8
3.3 Too much dependence on the mobile terminal APP, poor product independence ... 9
3.4 After-sales service is not in place, and the later maintenance cost is high. ...
3.5 Some products of Xiaomi Smart Home have information security problems ... 9
4 Problems and Suggestions in the Development of Xiaomi Smart Home ... 10
4. 1 Strengthen enterprise cooperation, negotiate and formulate smart home industry standards as soon as possible ... 10
4.2 Simplify operation and improve humanized design of products ... 10
4.3 Reduce dependence on intelligent terminals and enhance product independence ... 10
4.4 Improve after-sales service system and improve customer satisfaction ... +0 1
4.5 Pay attention to product information security and strengthen security technology. ...
Abstract ... 1 1
1 Introduction
With the rapid development of China's economy and science and technology, people's living standards are improving day by day, and the living environment has undergone unprecedented changes relying on the power of science and technology. "Intelligence" has become a new lifestyle and trend, and smart home has attracted more and more attention. At the same time, the continuous development of mobile communication technology, Internet of Things technology, infrared sensing technology and radio frequency identification (RFID) automatic control technology has provided strong technical support for the smart home industry. As early as 20 14, major internet giants and traditional home giants set foot in the smart home industry, such as U-home proposed by Haier, M-smart of Midea, William of JD.COM, DOOYA of Du Ya, KOTI of Kodi, Mijia intelligent ecosystem of Xiaomi, etc. Under the leadership of Liu De, Xiaomi Smart Home has made considerable achievements in just a few years. Xiaomi Smart Home System is committed to creating a comfortable and convenient living environment for people, so as to meet people's pursuit of comfort, safety, convenience, environmental protection and high-quality life under the sustained economic development. However, while Xiaomi Smart Home brings convenience to people, there are also some problems.
2 Xiaomi Smart Home Product System Introduction
2. 1 Composition of Xiaomi Smart Home
Smart home, also known as smart residence, is defined as an efficient, comfortable, safe, convenient and environmentally friendly living environment based on residence, which integrates the functions of architecture, network communication, information appliances and equipment automation, and integrates the system, structure, service and management. Providing people with a safe, comfortable, convenient and fast living environment is the basic function and purpose of modern smart home. At present, Xiaomi Smart Home relies on Xiaomi mobile phone, Xiaomi TV and Xiaomi router to establish Xiaomi Smart Home System, which provides services for people's smart life from all directions and angles. Xiaomi Smart Home consists of thirteen functions, including intelligent lighting, video monitoring, sensors, children, health, living at home, electric curtains, car travel, intelligent remote control, automatic doors and windows, kitchen, bathroom and sports wear.
2.2 Xiaomi product introduction and specific product classification
Table 1? Introduction of Xiaomi Smart Home Products
Specific categories of products
Intelligent lighting Xiaomi intelligent lighting ceiling lamp, bedside lamp, table lamp, simple lamp, light bulb
Home security Xiaomi camera 1080P, smart camera (gateway version), smart door lock.
Sensors Human body sensor, door and window sensor, temperature and humidity sensor, natural gas alarm, smoke alarm.
Children's products: Mi Tu Smart story machine, Xiaoxun Children's Watch, Xiaoxun Smart Roller Skates.
Health product massage chair, body fat scale, sphygmomanometer, thermometer.
Household sweeping robot, air purifier, air detector, fresh air, fan, humidifier, speaker, air conditioner, vacuum cleaner, water heater, clothes hanger, alarm clock, curtain, flowerpot, plant detector.
Car travel Mijia driving recorder, Mijia smart rearview mirror, smart suitcase
Bathroom products: intelligent washing machine, intelligent toilet lid, intelligent water heater.
Kitchen products refrigerator, induction cooker, rice cooker, electric kettle, water purifier, coffee machine, range hood, dishwasher.
Sportswear walker, balance car, sports watch.
Almost all of Xiaomi's smart home products can be intelligently networked through mobile terminals, or Xiaomi routers and wireless wifi, thus achieving real-time control. At present, all products sold by Xiaomi Smart Home range from mainstream smart home products such as smart locks, smart toilet lids and smart cameras to small household appliances such as air conditioners, purifiers and sweepers, to bedding, treadmills and even flowers. Its smart home ecology involves a wide range of people. On the whole, Xiaomi smart home products are mainly composed of three parts.
(1) Xiaomi brands such as Xiaomi TV and Xiaomi router are the core parts of Xiaomi. However, in addition to some products independently developed by Xiaomi, many eco-chain enterprises signed by Xiaomi also resell them under the Xiaomi brand, such as Xiaomi power supply, Xiaomi air purifier and Xiaomi water purifier, which are all products developed by eco-chain enterprises invested by Xiaomi, Zhimi, Mizi and Mi Yun, but still use the Xiaomi trademark.
(2) Mijia, Mijia APP is the most important part of Xiaomi's smart home ecology. Through Mijia APP, many third-party products directly invested by Xiaomi are integrated into Xiaomi's smart home environment. These companies include Mi Yun, Green Rice, Zhimi, Miqing, Ruimi, Chunmi and other independent brands centered on Xiaomi.
(3) Third-party brands, that is, brands independently launched by eco-chain enterprises, such as Yunding Technology, Philips Lighting, Xiao Mu Electronic Technology, Roborock, 70-Mai Driving Recorder, Yeelight Mingyue LED breathing light, Beang Deer, Guest Smart Lock, Qingdao Yilianke, Abida and other smart home brands are integrated into Xiaomi smart home eco-chain.
2.3 Xiaomi Smart Home Market Situation
At present, Xiaomi has built the world's largest consumer lot platform, and the total number of connected smart devices exceeds 1 100 million. Of course, the smart devices here do not include mobile phones and laptops. Judging from this data, it will far exceed all other peers in this field in the world.
The peers here include the world's top technology giants such as Apple, Samsung and Amazon Google. It is understood that at present, the market shares of Apple, Amazon, Samsung and Google in the field of consumer-grade IOT hardware are 0.9%, 0.9%, 0.7% and 0.6% respectively, while Xiaomi monopolizes the global market share of 1.7%.
It can also be seen from Xiaomi official website that the types of smart devices sold by Xiaomi are extraordinary. Xiaomi official website doesn't feel like a official website of a mobile phone brand, but more like an online shopping platform similar to JD.COM Taobao. Xiaomi said that in 20 18 years, their product types have reached more than 200, and Xiaomi Smart Home APP has connected more than 1000 smart devices, which shows the strength of the ecological chain. According to official data, by the end of 20 17, the number of connected devices of Xiaomi Smart Home Platform Mijia APP exceeded 85 million, making it the world's largest intelligent hardware IOT platform. In other aspects, the daily active equipment of Mijia platform reached100000 units, the platform activity index increased by 100%, and Mijia APP completed more than 22 million automation scenes for users in a single day. These automated scenarios help users enjoy the convenience brought by intelligent hardware without any operation. The number one user on Mijia APP has 496 networked devices at the same time, and more than 3 million users have more than 5 networked devices at the same time.
3 Xiaomi Smart Home Problem
Although Xiaomi Smart Home has made great achievements in the smart home industry, it is a leader in the industry in terms of the number of users, product sales and market scale. However, Xiaomi Smart Home still has obvious problems in product openness, operability, information security and after-sales service.
3. 1 The industry standard is not standardized, and the Xiaomi ecological chain is relatively "closed".
At present, although the smart home industry is developing rapidly and the scale is expanding, the relevant industry standards have not yet been issued in China. Smart home system products are independent, and smart products produced by different manufacturers often cannot be interconnected. Users want to choose different brands of smart home products to use, which is greatly limited. Mijia APP is the control center of Xiaomi's smart home system. At present, most smart home products can only be compatible with the smart products of Xiaomi's eco-chain enterprises, but rarely with other major smart home products. This leads to that if a user wants to use Xiaomi's water heater, Haier's refrigerator and Midea's electromagnetic oven, the user not only needs to install Mijia APP control and Haier Youjia, but also needs to install three different smart control centers in Meiju to use them at the same time.
The incompatibility of the control center platform makes the user's choice of smart home products greatly limited and the experience is poor. The lack of uniform industry standards for smart home makes the original integrated intelligent system complicated and redundant. The lack of unified industry standards not only restricts the development of Xiaomi smart home, but also is the most important problem facing the development of smart home industry in China.
3.2 Xiaomi smart home products are technologically advanced, but the operation is too complicated.
The basic function and purpose of modern smart home is to provide people with a safe, comfortable, convenient and fast living environment. However, due to the complexity of market and demand or the imperfect combination of market research and technical design, many smart home products are technologically advanced, but many functions are not used in actual use. Even some products are powerful, but users only use a small part of them, and do not play the full energy efficiency of the products. At present, the vast majority of users of Xiaomi Smart Home are young people who pursue fashion trends. They have a certain understanding of the Internet and smart products, but for most consumers, especially the elderly and children, these smart home products are particularly complicated to use, cumbersome to install, and even less practical than traditional homes, with low cost performance.
Take the latest intelligent lighting control technology released by Xiaomi Smart Home as an example, if you want to experience the service of intelligent lighting. First of all, you need to prepare a smart light bulb, a Xiaomi human body sensor and a Mijia multi-function gateway, and bind them all to Mijia APP. After binding, you need more than a dozen complicated lighting control settings. As shown in the following figure
Figure 1- 1? Figure 1-2? Figure 1-3
Figure 1-4 1-5 1-6?
Even ordinary consumers need to spend time to learn such complicated control settings, not to mention that most consumers are old people and children, and complicated installation and operation steps are a big problem. How to combine practicality and convenience perfectly, and how to make consumers automatically complete the operation without complicated operation is a major problem that Xiaomi smart home products need to consider at present.
3.3 Too much dependence on the mobile APP, poor product independence.
Relying on the three core products of Xiaomi's mobile phone, TV and router, Xiaomi has rapidly expanded its eco-chain enterprises in the smart home industry since 20 14, and put forward the strategy of "bamboo forest ecology" to make Xiaomi's resources like the strong roots of bamboo forests. Through investment, Xiaomi signed contracts with other smart home enterprises, expanded wildly in the field of smart home, successfully established Xiaomi's smart home ecological chain and created a unique Xiaomi model. However, in the process of Xiaomi's rapid rush to the stratosphere in the smart home market, in order to avoid the unprofitable dilemma of continuous R&D investment. Over-reliance on the advantages of Xiaomi mobile phone, some Xiaomi smart home products even realize home networking through mobile terminals, which is not in line with the original intention of smart home being convenient and fast.
At present, all Xiaomi smart homes can be controlled by the mobile APP, and some can only be controlled by the mobile APP. Without the smart terminal APP, smart home appliances become mentally retarded, which greatly weakens users' yearning for smart home life. Over-reliance on mobile terminal APP makes mobile phone a core part of smart home. Once there is a problem with the mobile phone, or the security and usability of the stolen smart home system will be greatly threatened.
3.4 The after-sales service is not in place, and the later maintenance cost is high.
Xiaomi Smart Home has been committed to the rapid expansion of market scale in recent years. In the process of rapid expansion, due to the limited investment of time and funds, after-sales service is lacking and not in place. Secondly, because the smart home system itself is a complex system with multiple functions, it is generally composed of multiple parts, which is not only complicated to install and debug, but also has great maintenance cost and workload once the product fails. Different from traditional homes, smart homes only need simple maintenance personnel, but professional technicians, which leads to the shortage or even lack of after-sales service. In addition, the post-maintenance cost is too high, and Xiaomi eco-chain manufacturers are often unable to do so.
3.5 Some products of Xiaomi Smart Home have information security problems.
The security problem of smart home is unavoidable. Network security problems have existed since the birth of the Internet. With the development of Internet, people pay more and more attention to information security. At the same time, Xiaomi Smart Home inevitably has many information security problems. At present, Xiaomi Smart Home Security Cloud System mainly logs in through Xiaomi account. Once the password of Xiaomi account is leaked or stolen, The security of smart home is completely controlled by others, and protecting information security is a problem that Xiaomi smart home products have to pay attention to.
4 Xiaomi smart home development issues.
In view of the above problems of Xiaomi smart home, this paper puts forward some practical solutions and suggestions, and how Xiaomi smart home can solve the problems of complex product operation, low information security, poor independence and inadequate after-sales service.
4. 1 Strengthen enterprise cooperation and negotiate and formulate smart home industry standards as soon as possible.
At present, the lack of industry standards in China smart home industry is not only an obstacle to the systematic development of Xiaomi smart home, but also a stumbling block to the overall smart home industry in China. As early as 2065438+March 6, 2005, during the two sessions, Lei Jun, deputy to the National People's Congress and chairman of Xiaomi, put forward a proposal to speed up the formulation of national standards for smart homes, but it did not get the attention of relevant departments. With the rapid development of smart home market, it is urgent to formulate unified industry standards.
At present, there is no one in the field of smart home. No matter the mobile phone manufacturers represented by Huawei, Xiaomi, Samsung and Apple, or the traditional electrical appliance manufacturers represented by Hisense, Gree, Haier and Midea, or the e-commerce platforms represented by JD.COM and Ali, they are unable to lead the industry standards. Only cooperation can win-win, strengthen enterprise cooperation and formulate smart home industry standards as soon as possible. We should strengthen dialogue and consultation with other smart home giants, pursue mutual benefit and win-win, get out of Xiaomi smart home ecological protection circle as soon as possible, and formulate unified standards for smart home industry.
4.2 Simplify the operation and improve the humanized design of products.
Xiaomi Smart Home relies on the strong financial and technical background of Xiaomi brand and has great advantages in technology research and development and investment in smart home market. However, in the process of docking with users, technicians did not deeply investigate and study consumers' usage habits, and did not consider consumers' acceptance of new products and technologies.
To solve this problem, first of all, in the future research and development of new products, we should pay more attention to more humanized operation design that conforms to consumers' habits, simplify operation procedures, and strengthen intelligent induction automation operation. Secondly, you can add an offline experience store of Xiaomi Smart Home. The offline experience store is not only the promotion of Xiaomi smart home products, but also more convenient for consumers to learn to use and feel the powerful functions of smart home. Thirdly, the user experience feedback system can be used to collect user feedback information and improve it in time, simplify system operation, develop one-click operation suitable for the elderly and children, and improve the humanized operation of products.
4.3 Reduce dependence on intelligent terminals and enhance product independence.
Xiaomi Smart Home takes advantage of the market advantage of Xiaomi mobile phone. In the later product development, it relies heavily on the mobile intelligent terminal of Xiaomi mobile phone, which makes most products need to be controlled through the APP of mobile terminal. With the development of artificial intelligence in recent years, the deep integration of artificial intelligence technology and smart home system has greatly reduced the dependence of smart home products and equipment on mobile terminals such as mobile phones. The emergence of Xiaomi smart speaker is the product of the combination of artificial intelligence and smart home. Xiaomi smart speaker can not only interact with people in real time, but also control other smart appliances in the home through voice, which truly makes the family people-centered. In the future, the research and development of Xiaomi smart home products should pay more attention to people-centered, reduce dependence on smart terminals, and enhance product independence.
4.4 Improve the after-sales service system and enhance customer satisfaction.
After Xiaomi Smart Home gradually stabilizes in the smart home industry, it should increase its investment in the construction of after-sales service system. The quality of intelligent products is the key, and after-sales warranty service is the most important. When developing smart home products, enterprises should fully consider consumers' usage habits, simplify operation steps, optimize and integrate existing indoor networks such as power grid, TV network and broadband network, and reduce the complexity of wiring.
It is suggested that Xiaomi Smart Home standardize the workflow of one-stop service before and after sale, strengthen the business training of relevant staff and improve the service quality. Pay attention to improving product quality and quality defects raised by production and operation departments, and maintain the platform foundation stably. You can also take advantage of Xiaomi Home's offline advantages, add maintenance points and overhaul points, establish extensive business contacts with customers, conduct regular return visits and overhaul, handle user feedback in time, and enhance the brand value of Xiaomi smart home products.
4.5 Attach importance to product information security and strengthen security technology.
The security problem of smart home contains many factors. First of all, manufacturers need to develop targeted security products, multi-factor authentication of important information passwords, and strengthen the security protection of smart home systems. Secondly, in the description of smart products, users should also be reminded to improve their safety awareness and prevent others from stealing life information data and maliciously controlling smart home devices. It is believed that with the rapid development of smart home industry, these problems will be gradually solved. We will have a more efficient, comfortable, safe, convenient and environmentally friendly living environment.
abstract
Judging from the current smart home industry, Xiaomi Smart Home has quickly gained a foothold in the smart home market in just a few years. It can be said that it has achieved such great results, which is very remarkable. Lei Jun said that Xiaomi's smart home can be said to be Xiaomi's second venture, and the popularity of smart phones will detonate smart homes. The development of smart home industry centered on smart phones can drive China to change from a "manufacturing power" to a "smart power". Problems faced by Xiaomi Smart Home Now With the development of the whole smart home industry in the future, Xiaomi Smart Home products will be more user-friendly, easy to operate, information security guaranteed, and after-sales service will be continuously improved.
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