1. Settings-Find application manager-(All)-Find unavailable applications-(Save)-Clear data.
2. If the third-party software is downloaded, it is recommended to uninstall the software and reinstall it, or try to download and install other versions of the software.
3. If there is a stop prompt when running the built-in program, check whether the phone has the latest firmware version and upgrade the machine to the latest version.
4. If you still can't run this application, please back up your data (contacts, photos, etc. ), and then restore the factory settings.
If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.