1. If the business violates regulations, the violations shall be corrected, and a certain score shall be deducted to bear the corresponding liquidated damages. This year's violation points will be cleared at 0: 00/month 1 day in the following year.
Two, according to the severity of violations are divided into serious violations and general violations, both points, cumulative, execution, but only deal with one thing, does not involve repeated processing.
Three. JD.COM Open Platform adopts the following illegal treatment methods for businesses that seriously violate the rules:
1. Merchants who have accumulated 25 points for serious violations will be restricted from publishing goods/opening new stores for 7 days, participating in marketing activities for 7 days, restricting community functions and publicizing warnings for 7 days, and paying 6,543,800 yuan as penalty to Jingdong;
2. Merchants who have accumulated 50 points for serious violations will be restricted from publishing goods/opening new stores 14 days, participating in marketing activities 14 days, restricting community functions and public warning 14 days, and paying a penalty of RMB 20,000 to Jingdong;
3. If the merchants have accumulated 75 points for serious violations, they will be restricted from releasing goods/opening new stores for 2 1 day, participating in marketing activities for 2 1 day, restricting community functions, giving public warnings for 2 1 day, removing all goods and shielding stores for 2 1 day, and paying a penalty of RMB 30,000 to Jingdong;
4. If the serious violations of the business accumulate to 100, JD.COM has the right to repel the business; The unexpired portion of the platform use fee paid by the merchant for the relevant store will not be refunded, and the liquidated damages that the merchant should pay to JD.com also include RMB 40,000 or its total deposit amount (whichever is higher) (special agreement is required for selling fake goods).
When a merchant sells fake goods, it must pay Jingdong a penalty of 6,543.8+0,000 yuan or 654.38+0 times of the total sales of its stores. If the above liquidated damages are not enough to make up for JD.COM's losses, the merchants should still make compensation.
Four. JD.COM Open Platform adopts the following methods to deal with the general violations of businesses:
For general violations, for every 25 points deducted, the merchant is restricted from participating in JD.COM marketing activities for 7 days, the store is downgraded for 3 days, and a penalty of 6,000 yuan is paid to Jingdong.
5. If the penalty points for a single violation are large, and the cumulative penalty points meet the processing conditions of multiple nodes, or similar node processing is needed during the processing, only the node with the highest weight is used for processing.
6.JD.COM has the right to deal with the merchants who violate the rules of the platform, and requires the merchants to bear the liability for breach of contract. In addition to taking measures corresponding to the above rules, if JD.COM thinks that the irregularities of merchants are very serious or have a significant impact, JD.COM can take necessary market control measures for merchants according to the actual situation.
After the deduction is cleared, everyone should conduct business according to the rules, otherwise once the deduction reaches 25 points, a fine of 6000 yuan will be added.
Extended data:
JD.COM general violation fine standard:
1. Spam information: Spam information refers to the seller's failure to publish goods or information in accordance with the Rules for the Management of Sellers' Points of JD.COM JD.COM Open Platform and other management contents released by JD.COM Open Platform (including but not limited to rules and regulations, background announcements of sellers, help centers, industry standards, JD.COM, etc.). COM), which hinders the rights and interests of buyers, including the following situations:
1. Publish commodities or information that constitute a general violation on "JD". COM, JD.COM. COM "Regulations on the Administration of Prohibited Commodities and Information", and press JD. COM, JD.COM. COM Regulations on the Administration of Prohibited Commodities and Information;
2. Publish the following information on the pages of commodity category, activity category, knock knock, and store decoration area, and deduct 2 points for each commodity or information (the accumulated deduction shall not exceed 14 points within 3 days):
Publish non-JD.COM(JD.COM) shopping links without JD or third-party non-JD.COM(JD.COM) links. COM license, bank account number, third-party payment account number, QR code, non-JD.COM platform knock/ or 400 telephone instant messaging account number, e-mail, physical store address and contact information are not JD. COM, advertising product information, etc. ;
3. Publish commodities or information in the following improper ways, and deduct 2 points for each commodity or information (the accumulated points within 3 days shall not exceed 14 points):
(1) Publish advertising information through product evaluation reply, netizen discussion circle, photo release, question and answer release, etc. (It is not illegal to publish product information to answer user questions);
(2) Repeated distribution of goods, such as sellers releasing two or more identical goods with the same important attributes in the same store or multiple stores;
(3) Issuing commodities in unconventional quantity units;
(4) Deliberately evading the setting method of JD.COM commodity SKU to release commodities;
(5) Misuse of keywords or words: refers to the use of wrong or repeated keywords/words (including commodity advertising words) in the released products or information, which causes customers shopping troubles, but does not involve false propaganda or inconsistent descriptions.
4. Publish the following commodities or information with incorrect descriptions on the commodity page. If the circumstances are minor and do not constitute false propaganda or inconsistent description, 2 points will be deducted for each commodity or piece of information (the accumulated deduction will not exceed 14 points within 3 days); If it is published on the page of the store decoration area or the activity page, if the circumstances are minor and do not constitute false propaganda or inconsistent description, 8 points will be deducted for each product or information;
2. Delayed delivery: refers to the seller's failure to deliver the goods to the buyer within the agreed time, which damages the buyer's rights and interests. In any of the following circumstances, the seller shall be deemed to have delayed delivery (the time limit for non-cash on delivery orders shall be calculated from the time when the buyer pays successfully/the cash on delivery order is submitted successfully), and 1 point shall be deducted for each order, but the cumulative score shall not exceed 25 points within 7 days. The seller fails to deliver the goods according to the delivery deadline, except for the goods with different delivery time:
1. Within 24 hours after the buyer successfully placed the order, the seller failed to upload the express waybill number of the goods ordered by the buyer to JD.COM system (subject to the time recorded by JD.COM system);
2. Within 48 hours after the buyer successfully placed the order, the buyer could not find the tracking information of the courier company of the order (subject to the time recorded by the courier company system);
3. For the goods whose delivery time is otherwise agreed, such as customization and pre-sale, the seller actually fails to deliver the goods within the time agreed in 2. 1 and 2.2, counting from the last day of promised delivery.
Except for the goods or services whose delivery time is otherwise agreed by the seller, if the buyer complains about the seller's delay in delivery after the transaction is concluded, the seller shall pay the buyer 30% of the actual transaction amount of the goods as liquidated damages (the maximum amount shall not exceed 500 yuan), and the liquidated damages shall be paid to the buyer in the form of JD.COM Jingdou. However, if the order cannot be delivered or delayed due to the failure of the order system, national legal holidays, force majeure and other reasons, this agreement shall not apply.
3. Malicious harassment of customers: refers to the behavior that the seller uses bad means to harass the buyer and hinder the legitimate rights and interests of others during or after the transaction. Deduct 25 points each time.
4. Breach of promise: refers to the seller's failure to provide the following services to the buyer in accordance with the promise or JD.COM Open Platform Rules, which hinders the buyer's rights and interests.
1. In a transaction dispute, JD.COM intervened to decide that the seller should bear the subsequent obligations and responsibilities, but the seller refused to bear them (for example, JD.COM decided that the seller should indeed bear the responsibility of returning goods or refund or other after-sales guarantee, but the seller refused to bear them, etc. ), and deduct 12 points each time;
2. In case of violation of the requirements of JD.COM Open Platform Service Agreement on the protection of consumers' rights and interests, 12 points will be deducted each time;
3. The seller who promised to join the marketing activities in JD.COM failed to comply with the requirements of the activities (except the delivery time, the delivery time is subject to the delayed delivery standard), and 12 points will be deducted each time;
4. Under special circumstances, if the seller has other unfulfilled commitments on paid orders or corresponding goods or services, 8 points will be deducted each time, including but not limited to the following situations:
(1) The promise is not fulfilled due to the seller's failure to maintain the system or store account;
(2) The buyer complains that the seller fails to provide the invoice according to the order information or commitment;
(3) The goods received by the buyer are short of accessories, gifts and goods. , and the seller fails to make up the delivery for the buyer; If the seller reissues the missing parts/gifts/goods to the buyer, it shall be subject to delayed delivery;
(4) During the conclusion of the transaction, the seller promised to bear the freight for delivery or return, but actually failed to fulfill it; Or quality problems, the seller refused to bear the return freight.
5. If the goods are on the shelves and there is enough stock, if the seller cancels the order for any reason before the buyer pays or after the transaction is concluded and the buyer complains, it will be deducted 1 point each time;
6. Overtime service order: refers to the work order that the seller fails to handle after-sales services such as return and refund for customers within the specified time. Deduction for each service order 1 minute. According to the usage rules of JD.COM open platform independent after-sales system.
5. Inconsistency in description: It refers to the behavior that when the transaction is concluded, the goods received by the buyer are inconsistent with the seller's description of the goods, and the seller fails to explain the information such as the defects, shelf life and accessories of the goods, which hinders the buyer's rights and interests.
6. Improper registration: refers to the large-scale registration of JD.COM account by the seller through software and procedures; Or by registering a JD.COM account, abusing membership rights to damage the legitimate rights and interests of others and disrupt the operation order of JD.COM. Deduct 25 points each time. JD.COM will take illegal measures such as public warning, restricting login, restricting buyers' behavior, restricting the release of goods, and restricting the delivery of accounts found in JD.COM.
7. Improper use of the rights of others: refers to trademark infringement other than counterfeiting, copyright infringement other than piracy, patent infringement and other acts that infringe upon the legitimate rights and interests of others. Deduct 4 points each time. (Note: If the brand only authorizes the sale of goods, but does not explicitly authorize the use of the brand's pictures and trademarks, it still constitutes infringement).
8.Knock-knock or 400 phone usage violation: refers to the seller's violation of knock-knock usage rules or the seller's 400 hotline usage management regulations, or the knock-knock response rate does not meet the requirements of the current platform. Deduct 5 points each time:
1. In principle, sellers are prohibited from blacklisting buyers' accounts. If the seller fails to comply with the requirements of the usage rules, the buyer's account will be frozen and added to the blacklist. Deduct 5 points each time;
2. The seller or his customer service team (or personnel) is offline from 9: 00 am to 6: 00 pm every Monday to Sunday, or the time to reply to the customer exceeds 3 minutes (400 calls connect the seller for 30 seconds), or the response rate does not meet the requirements of the current platform. Deduct 5 points each time.
Nine, overtime list: refers to the seller's failure to reply to the buyer's reminder or complaint about the order within the specified time, which affects the user experience. Each single deduction 1 minute, but the cumulative score within 30 days shall not exceed 6 points. According to JD.COM Open Platform Seller Work Order Management Rules.
X. Unqualified sampling inspection: refers to that the sampled goods do not meet the relevant provisions of JD.COM sampling inspection, including but not limited to the following situations:
1. If the descriptions of the products sampled are inconsistent, 6 points will be deducted each time;
2. If there is any product identification problem in the spot check (if there is no product), 2 points will be deducted every time if the circumstances are minor, 6 points will be deducted every time if the circumstances are serious, and 12 points will be deducted every time if the circumstances are particularly serious;
3. If the quality of the goods sampled is unqualified, 2 points will be deducted each time if the circumstances are minor, 6 points will be deducted each time if the circumstances are serious, and 12 points will be deducted each time if the circumstances are particularly serious;
4. If the circumstances are particularly minor, only deleting the commodity information will not be punished.
XI。 Failure to cooperate with platform management: refers to the seller's failure to cooperate with platform management in daily operation. Deduct 6 points each time. Including but not limited to harassment, abuse, intimidation of platform staff, spreading malicious attacks on the platform, etc. ; JD.COM, the seller who does not cooperate with the platform management, will take illegal measures such as warning publicity, taking off the goods and restricting the release of goods.
Reference sources: Zeus, JD. Violation regulations and punishment rules