Method 1: Call the hotline 12345.
If your health code Momin turns green wonderfully, or turns yellow due to your own operational mistakes, you can call the hotline 12345 to make a complaint. After a successful complaint, the health code will turn green.
Method 2: Pay attention to the official account of WeChat.
Wechat search "12345". Take Wuhan as an example, search Wuhan citizen hotline. Click on the attention, choose the health code usage guide in the convenience service, and choose the problems you encounter, such as transcoding the health code. What should I do if the hygiene code turns red and yellow? Clicking on it will tell you how to operate it.
Method 3: AliPay transcoding operation
If the above method is inconvenient, open Alipay, click the health code and find "transcoding registration of health code". According to your own situation, make a complaint, fill in the relevant information, and click Submit. Generally, after 24 hours, the complaint is successful, and the yellow code can be changed into a green code.
Method 4: Check twice every three days.
If the health code turns yellow because of "time-space companion", there is generally no need to appeal. Nucleic acid is done twice every three days with an interval of 24 hours. If the result of nucleic acid is negative, it will automatically turn green.
Detailed introduction:
There are three kinds of "health codes": the green code can directly enter Hangzhou, the red code is isolated for 14 days, and the yellow code is isolated for less than 7 days.
The management information system of "health code" in Zhejiang Province is based on real data, connected with relevant databases such as the dynamic control list of key personnel, and distributed "health code" according to the results of checking and comparing the information declared by the masses with the background data.
The health coding system has formed a set of standards, which can be quickly introduced according to the needs of different regions and the needs of epidemic prevention and control in various places.
In order to promote the mutual recognition of "health code" in different places, the national comprehensive government service platform provides three ways to realize cross-provincial mutual recognition and sharing:
The first is to add the function of cross-regional mutual recognition to the local "health code" through the sharing of cross-regional epidemic prevention and health information data without changing the existing local "health code".
Second, the local "health code" is connected with the national comprehensive government service platform "epidemic prevention information code", and the national comprehensive government service platform "epidemic prevention information code" is used as the intermediary to realize the mutual recognition of cross-regional "health code".
Thirdly, in areas where there is no local "health code", the "epidemic prevention information code" of the national comprehensive government service platform can be directly adopted, and at the same time, combined with local epidemic prevention and health-related information, cross-regional interoperability and mutual recognition can be realized.