More exclusive and smooth one-stop business handling
More comfortable and build a healthy old-age ecosystem.
China Life is committed to providing a smart and healthy service platform for elderly customers, and using the idea of "Internet", it has created a new life service ecology in China that integrates old-age care, health preservation and health.
Wise old age and golden age. Combined with the interest orientation of the elderly customers, the "Smart Pension" area specially interprets the knowledge of pension: popular science social security pension policy, introduction of pension planning strategy, and recommendation of pension insurance products. So as to realize the transformation from traditional pension to quality pension and enjoy the old age, and the golden old age is guaranteed.
More efficient and create a scene service process.
Considering the travel difficulties of elderly customers, China Life set up scenes, channels, time constraints and space barriers, built an efficient and concise scene service process, sent intelligent customer service to the side, made the cloud counter within reach, connected with the service manager and provided on-site service.
Intelligent customer service, right away. Using intelligent semantic analysis and reconstructing service knowledge assets, the intelligent online customer service robot "e Bao Xiao" can accurately identify customer needs and accurately guide online processing flow. Customers only need to call "e Bao Xiao" to enter the voice navigation scene, and they can choose common functions to handle it by themselves, or they can operate step by step under the guidance of "e Bao Xiao" voice. Click on a phone, which is clear, accurate and easy to understand; All-weather online, personalized service, so that customers save time and worry.
Aviation customer service can be done in a little bit. When the epidemic broke out in 2020, "air customer service" came into being, and the last mile of online service was opened. For elderly customers with inconvenient legs and feet, it is more suitable to call the "air customer service" video. No face-to-face signing, no need to go to the counter, go directly to the cloud counter and directly connect with the counter customer service staff to answer questions face to face. Early appointment, less waiting time, faster and safer processing. No matter where the customer is, the quality service is always the same.
China Life said that in the future, the company will continue to make efforts to further optimize the aged care service, build a platform for benefiting the people, build an "insurance" digital ecosystem through online and offline channels, and help elderly customers cross the "digital divide" with sincerity and warmth.
Related Q&A: How to inquire about China Life Insurance Loan? First of all, you can download the China Life app, which contains policy loans. Click on it to see your loan record and loan interest rate. Not if there's a record on it. You can go to the bank to check the tap water.