Download and installation of Su Meng Office app: As an important carrier of online government services, Su Meng Office has successively launched such service columns as "Special Topics on Epidemic Situation", "Resumption of Work and Production" and "Special Services", which quickly formed a wave of application climax in the whole region, making Su Meng Office APP gain a "double harvest" in terms of user volume and reputation.
Registration tutorial: 1. Scan the QR code below and download the latest version of the official "Su Meng Office" APP；;
2. Open the APP, find "Login Now" to enter the registration interface and complete the account registration.
Frequently asked questions: 1. How to apply for an electronic health code?
Answer: The homepage of official WeChat account-Personal Center-Health Code Application, and fill in the information to get it. You can check the received health cards in the "Health Card Show".
Residents without mainland identity cards cannot apply for electronic health codes.
COVID-19 confirmed cases, suspected cases, close contacts, and residents who need to stay at home or concentrate on isolation observation, it is recommended not to declare the health code temporarily during the period of unhealed or released isolation observation.
Old people or children who can't handle it because they don't have a smart phone can be handled by their families.
2. How to deal with infants without ID cards? How to upload a photo?
A: Method 1: Family members apply on their behalf and upload birth medical certificate or household registration photo.
Method 2: It is impossible to apply through the system at present (the solution is being actively promoted). For residents who need to travel in the near future, if the destination needs relevant certificates, they can issue paper certificates at designated institutions.
3. Is it effective for the elderly to take a screenshot of the health code handled by their children?
A: Because the electronic health code information is updated daily, the screenshot cannot be used. If relevant certificates are needed, paper certificates can be issued to designated institutions.
4. ID number with letters. Users will be prompted that the ID number is wrong when filling in.
A: Please check the number again. The English letters at the end of the ID number should be capitalized.
5. The registration time is long, the verification code cannot be received, and the response to uploading the ID photo is slow. After clicking OK, there is no response.
A: Because there are too many applicants, real-name authentication takes time. Each person can send verification code up to five times a day. Please wait patiently, or transfer to Su Meng to apply.
6. Real-name authentication has never passed. What should I do?
Answer: Method 1: Please confirm whether the mobile phone number is handled by me. If not, change my real name to handle the mobile phone number or change it with the operator.
Method 2: Please leave your name, ID number, electronic version and mobile phone number, and record it and feed it back to the background for processing.
7. The official WeChat account did not respond after clicking the application.
A: The system may be busy. Please log in later, or use the "Mongolian Express" APP to apply.
8. Remind me that my mobile phone number is occupied. What should I do?
A: Please leave your name, ID number and mobile phone number, then record it and feed it back to the backstage for processing.
9. Prompt parameter verification failed, and the mobile phone number is wrong. What should we do?
A: Please leave your name, ID number and mobile phone number, then record it and feed it back to the backstage for processing.
10. How to add family members?
A: On the health code display page, click Add Family, select family relationship and other information.
1 1. There is no sibling option in the function of adding a family.
A: Sorry, due to the system settings, there is no function to apply for siblings at present.
12. My family has helped me apply. How to use it on my mobile phone? Do I need to register again?
A: You need to make a second application on your mobile phone to verify your ID card.
13. How to modify the yellow and red codes caused by information errors during application?
Answer: Enter the column of health information declaration, fill in your actual situation again and submit it again.
14. What should I do if there is a yellow code or a red code due to misoperation?
Answer: Enter the column of health information declaration, fill in your actual situation again and submit it again.
15. After paying attention to the official account of Health Service WeChat with my own micro-signal, I used someone else's mobile phone number and ID card to help others get the health code, but the mobile phone showed someone else's health code. How to apply for yourself? How to switch to your own electronic health code?
A: It is recommended to download and install the "Su Meng Office" APP and reapply. If unsuccessful, select Add Family Member Application.
16. The user reported that the SMS verification code could not be received, and the verification code could be obtained normally by logging in to other apps, and other colleagues in the office could also receive the verification code?
A: The verification code is limited to 3 times a day, and you can't receive it after more than 3 times, because you can't receive the verification code because you click too much; You can also download and install the "Su Meng Office" APP to reapply, as shown above.
17, some people can only display the verification code after logging in every day, and the health code display can only last for one day, and they have to log in again the next day to display it.
A: After applying for the health code, it can be displayed normally without entering the mobile phone number.
18. When adding family members, the prompt "Real name certification has been submitted and is under review" will be displayed.
There are too many applicants. After 30 minutes, you can check the results in the health code.