Telephone acceptance time 1232 1:
Monday to Friday 8: 30- 17: 30. On September 9, 2020, the Ministry of Industry and Information Technology announced that it would integrate the telecom service complaint hotline and the network defect and spam reporting hotline into the public telephone platform hotline of the Ministry of Industry and Information Technology 1238 1. Based on the system and communication platform of 1238 1, the intelligent online consulting service of 1 is realized by integrating three government hotlines of 1238 1 and1232.
1232 1 telephone job responsibilities:
1, received reports from all walks of life about bad networks and spam.
2. Verify, count and analyze the problems reflected in the report and submit them to relevant government departments.
3. Supervise basic operators and other related telecom enterprises to accept users' complaints and reports on bad networks and spam.
4. Assist the relevant government departments to investigate and deal with the reported bad network and junk information.
5, statistics, published bad network and spam processing results.
Other matters entrusted by the Ministry of Industry.
To sum up, 1232 1 is the acceptance center for reporting bad networks and spam. If a fraudulent SMS is reported to the center, the center will verify it and then block the mobile phone number. Prevent more cheating.
Legal basis:
People's Republic of China (PRC) Civil Code
Article 1034
Personal information of natural persons is protected by law.
Personal information is all kinds of information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information, including natural person's name, date of birth, ID number, biometric information, address, telephone number, e-mail address, health information, whereabouts information, etc.
Privacy clauses apply to private information in personal information, and personal information protection clauses apply if there is no privacy clause.