After April 1 in COVID-19, Shanghai, the Insurance Claims Commission can't issue a certificate?

Hello, I would like to ask how to solve the problem that COVID-19 refused to pay compensation after April 1 and the neighborhood committee did not issue a certificate. After April 1 in COVID-19, Shanghai, the insurance refused to pay, and the neighborhood committee refused to issue a certificate. According to the "Eight Questions and One Answer of Shanghai Higher People's Court on the Legal Application of Financial Disputes Related to the Epidemic" issued by Shanghai on April 18, the Shanghai Higher People's Court explained to the insurance company and applied for compensation. The explanation of "isolation insurance" is emphasized, that is, the Shanghai High Court is clear. Investment is risky, please make a careful decision.