China Telecom built a comprehensive service window to realize the service concept of "China Telecom No.1 access, one-stop shopping". Adopt the national unified special service access code 10000.
Set up all kinds of original telecom service numbers as a whole, provide users with services such as consultation, inquiry, acceptance and complaint of all kinds of telecom services with telephone network as the main information exchange mode, and establish fast customer response centers for basic telecom services and all kinds of telecom value-added services based on customer service platform.