The year 2020 is coming to an end. If you want to make progress in your work, you must constantly sum up. Do you know how to write a department year-end summary? Below I will share with you some personal department annual work summaries, hoping to help you. Welcome to read!
? Department Personal Annual Work Summary 1
Over the past year, with the strong support of hospital leaders, the enthusiastic help of directors of various departments and the joint efforts of colleagues, the work throughout the year has been successfully completed. Looking back on the past year, we have made some achievements in department management, medical safety, professional skills, service quality and overall efficiency, but there are still some shortcomings, which are summarized as follows:
First, the main achievements:
1, further establish and implement various rules and regulations, improve the medical quality in an all-round way, meet the medical requirements of patients and the masses, and seriously study the writing norms of case prescriptions, medical accident handling methods and medical rules and regulations. Standardize the medical behavior of the majority of medical staff, educate everyone to learn, understand and abide by the law, and protect the legitimate rights and interests of both doctors and patients according to law, which laid the foundation for safe medical care in our hospital.
2. Strengthen the inspection of major clinical medical quality, better implement the clinical and medical care system, and comprehensively improve the diagnosis and treatment level of our hospital. Under the supervision of President Zhang and the guidance and help of Vice President Chen, meetings of departments and medical staff were held for many times to arrange clinical work. In order to further complete the work and tasks arranged by the hospital leaders, the coordination between departments should be deepened. Conduct a serious assessment of business learning and medical document writing. Through the usual inspection, many problems that are easily overlooked can be solved. In order to further strengthen medical safety, we regularly organize staff from all departments to attend meetings, and discuss the next step and preventive measures in view of the disadvantages and hidden dangers of medical safety in all departments, so as to provide guarantee for clinical safe medical care.
3. Strengthen the study and further study of clinical business. In X years, the hospital sent two comrades to study in stomatology and otolaryngology respectively, and sent more than 65,438+00 people to attend various academic conferences to introduce new technologies and experiences and expand their business. When you come back, let the people attending the academic conference sort out what they have learned, print it out and file it. Teaching in the form of lectures has improved the medical learning atmosphere in our hospital, achieved good results and achieved the expected learning purpose.
4. Attend the comprehensive outpatient department meeting regularly, and attend the outpatient department meeting for more than 20 times throughout the year. The development and service scope of outpatient medical work were clarified. And check the clinic many times, summarize the problems found in the inspection, print a book and save it in the file. Further prevent medical errors and medical hidden dangers. Teaching medical knowledge regularly and studying medical literature and medical regulations have achieved certain results.
5. Never forget the responsibility system of the first-visit doctor, strictly implement the system of ward rounds and departmental consultations, and there is no phenomenon of shirking patients. Especially when rescuing critically ill patients, the medical staff in the hospital unite and cooperate and earnestly perform their duties, so that every patient has been treated. There was no medical dispute caused by the patient's inadequate rescue in our hospital throughout the year.
6. Medical staff should improve their service attitude and quality, so that patients can come to the hospital with hope and satisfaction. Every medical staff takes it as their duty to facilitate patients, to be anxious about their needs and to think about their thoughts. It is convenient for patients in all aspects. Through the unremitting efforts of the hospital medical staff, this year's work has been successfully completed.
7, in the hospital emergency rescue patients and surgical personnel, improve the emergency rescue team and personnel on duty to order system. Medical staff keep communication open 24 hours a day and listen to patients on duty nearby. No patient was delayed due to time delay, which was recognized by hospital leaders and praised by patients.
8. An emergency plan team was set up in the hospital, consisting of two doctors, four nurses and a driver. It participated in many tasks and emergency drills arranged by the office and the development zone, and was well received by the leaders of the high-tech zone and the office.
Second, the existing problems:
1, outpatient medical work is complicated, both internal and external, and the work is complicated. Often it's not what I want to do, but mostly what I want to do, so I don't have time to calm down and plan and deal with my daily work in the long run.
2. Further strengthen business study and further study, and improve the professional and technical level and working ability of young medical staff in our hospital. You must take turns to go to a higher hospital for short-term training.
3. Some departments and individuals still have the idea of not making progress, and improving this negative attitude is the key point of the next step.
4. The registration of clinical nursing departments is not timely and careful. In view of this situation, the next step will be to improve the registration system and put an end to human factors.
5, this year's goal is not clear enough, there are omissions in outpatient management, and the business scope is narrow. The next step is to strengthen outpatient management, set work objectives, expand business scope and introduce new technologies.
6. The learning atmosphere in outpatient department is insufficient, and writing papers is less, which needs to be further strengthened.
In a word, there are gains and losses in X years' work, and we still need to work hard in the future to do a good job in medical quality management and put all the work into practice. Make the outpatient work safe and smooth, and contribute all the strength to the safe medical work in our hospital. Comprehensively improve the level of diagnosis and treatment and service attitude, and better serve the majority of patients.
Department personal annual work summary II
20x years is the realization? Three years? The key year of planning is also an important year for the comprehensive, healthy, coordinated and rapid development of our department. This year has achieved gratifying results: the total business income of the whole year increased by18.94% compared with the same period of last year; The number of people admitted to hospital and discharged from hospital increased by 1 1. 16% and1/0/.93% respectively compared with the same period of last year, achieving a double harvest of economic and social benefits.
1. Strengthen department management and innovate new mode of quality service.
1. Carry out social service commitment activities and earnestly do a good job in the construction of quality services.
First of all, carefully organize the staff of the department, and repeatedly study the service commitment letter formulated by President Hu, the Interim Measures for investigating the responsibility of medical and health institutions and their staff for asking for and accepting red envelopes and kickbacks, and other negative materials. Second, extensively carry out social service commitment activities of general practice and consciously accept social supervision. . Third, hospitals and departments, departments and individuals signed the Responsibility Letter for Rectification of Clean Government Construction and the Responsibility Letter for Service Commitment, forming a three-level commitment mechanism for hospitals to society, departments to hospitals and individuals to departments. The fourth is to strengthen supervision and implement commitments. Continue to employ representatives from all walks of life as supervisors and hold regular meetings to listen to opinions. This year, the general practitioner * * * received 2 banners and 96 letters of commendation, and refused to accept the red envelope. The items totaled several thousand yuan, which was fully affirmed by the hospital.
2. Adhere to the service month activities and innovate the new mode of quality service.
The department continued to implement the previous years. Quality service month? 、? Service month? 、? Integrity service month? After that, he had a general practice in August this year? Family service month? Activities. The activity has achieved remarkable results, which not only effectively reduced the cost of patients' medical treatment and hospitalization, but also achieved good medical indicators, and strived to provide quality services throughout the medical service process. First, establish the concept of quality service, put forward the concept of departmental service, and establish a unique service concept and code of conduct. The second is to implement the medical service standard, implement the system of doctors' rounds on Saturday and Sunday, set up a record book of patients' voices, and establish? Doctor-patient contact card? , manufacturing? Daily demand card? . Third, broaden the scope of medical services and set up? Convenience service center? ,。 Fourth, deepen the connotation of active service, send loving birthday cakes, flowers and greeting cards to inpatients on their birthdays, and give them a warm wish; The rehabilitation department was established? Touch the service station? ,。 The fifth is to provide extended services. The scope of nursing service extends from the previous ward service to pre-admission registration and post-discharge follow-up. Over the past year, the department has insisted on implementing personalized medical care and humanized services for patients, attracting a large number of patients to see a doctor, and the number of hospitalized patients has increased substantially, reaching a historical level. We distributed 20x customer satisfaction questionnaires to all social strata twice, adhered to the rest system for ward staff, and solicited opinions and suggestions from people from all walks of life, patients and their families on all aspects and links to further improve the overall service chain of the department.
3. This year, the department will? Total control and structural adjustment? As a job? Major events? One.
To this end, on the one hand, increase the management and punishment of doctors. On the other hand, actively adjust the medical structure, take effective measures, do everything possible to reduce medical expenses, and achieve remarkable results. First, rational drug use. The second is to pay attention to the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the bed turnover. . By taking a series of powerful measures, we ensured that all the cost indicators issued by the hospital were completed this year. With the rapid growth of departmental business, various expenses are maintained at a low level, effectively reducing the burden on the masses.
4. Pay special attention to the implementation of medical ethics evaluation system.
The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education, popularize medical ethics and post professional ethics, and achieve three combinations:
(1) Learn from role models and combine them with advanced models;
(2) The first tree has excellent evaluation, combined with professional title evaluation;
(3) The combination of ordinary performance and studying abroad.
2. Standardize medical quality management and improve the level of medical technology.
1. Attach importance to the construction of talent team
The staff of our department use the time of expert consultation and lectures to learn professional knowledge, use medical records to discuss and the director makes rounds to accumulate clinical experience. The professional level has been continuously improved and the talent team has been continuously strengthened.
2. Strengthen the implementation of rules and regulations
The department holds a regular meeting once a week, emphasizing the implementation of safety, quality and responsibilities of doctors and nurses; Check the safety and quality twice a month, and give two thoroughness to unqualified performance: (1) Thorough rectification. (2) thoroughly investigate.
3. do a good job? Three links? Management and monitoring
(1) On admission: comprehensive physical examination, thorough body search, detailed medical history and strict medication;
(2) During hospitalization: close observation, safe nursing, civilized service, and family members of doctors and patients;
(3) When leaving the hospital: precautions, review criteria, warm farewell and unforgettable.
4. Strengthen safety management.
Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every employee must establish a strong sense of safety and a strong sense of responsibility and dedication.
(1) Regular safety education should be institutionalized and regular.
② Regularly check and evaluate medical records.
③ Regularly check and evaluate potential safety hazards: authenticity of medical history collection, comprehensiveness of physical examination, timeliness of auxiliary examination, comprehensiveness of diagnosis and treatment, and timeliness of medical record writing. Regularly check and search the facilities of the ward, the clothes and beds of the patients. Observe the patient's diet. Except in special circumstances, patients must be urged to eat three meals a day, and those who do not eat should report it in time and deal with it accordingly.
(4) Check the post responsibilities, the main class personnel should not only be on the post, but also have something to do. Leave the post 15 minutes is considered as absence, and only one doctor is allowed to leave the post under any circumstances.
(5) Establish a supervision team for medical defects, disputes, errors and accidents. If there are any mistakes, I must write a written application, handle opinions and improvement measures within the department and report them to the hospital.
⑥ Objective: To improve quality management and reduce potential safety hazards, it is necessary for personnel to have a deeper understanding of patients, and at the same time pay attention to understanding and comprehensively grasping patients' conditions, so as to change treatment plans and nursing measures in time.
Methods: 1, once a week, was held in the form of a forum, and each employee paid attention to the patients' key points, including their diet, sleep, changes in their condition, medication, side effects and precautions. Key patients are discussed on the spot.
2, partners are free to combine, every two people are a group. One person is not in place, and the other person pays. The content submitted should be comprehensive and true, reflecting the real situation of patients. 3, by the director, the head nurse to make the final arrangement, will focus on patients alone.
All landowners rounds:
Objective: The director of the department comprehensively understands the patient's situation, focusing on patients who are urgent, dangerous, difficult and ineffective and accompanied by physical symptoms, correcting the level of diagnosis, medication and nursing in time, and further standardizing the doctor's orders.
Department personal annual work summary 3
Summary of the work of hospital infection department in the first half of the year Under the correct leadership of the Health Bureau and hospital leaders, the hospital infection management work was earnestly carried out, and the implementation work plan was formulated and completed at the beginning of the year. The work in the first half of the year is summarized as follows:
The first is to improve the organization and related systems.
According to the spirit of relevant documents and the requirements of provincial and municipal health administrative departments, our hospital established a hospital infection management department, which improved the two-level management system and the three-level infection monitoring network. Hospital infection management committee has been established, with sound system and corresponding responsibilities, and hospital infection management can be carried out smoothly.
Second, disinfection and sterilization effect and environmental monitoring
1. This year, our hospital carried out compulsory monitoring on key departments, key links and key areas, and carried out biological and chemical monitoring on disinfection and sterilization effect and disinfectant in use, with strict records and rectification measures.
2. An ultraviolet intensity monitor was purchased to monitor the ultraviolet germicidal lamp in use in the whole hospital.
3. Conduct process monitoring, chemical monitoring and biological monitoring on the sterilized articles in the supply room, and make strict records.
Third, improve facilities to ensure the medical safety of hemodialysis.
On June 8, our hospital received a notice from the Municipal Health Bureau. Because the hemodialysis examination was not up to standard, the hospital held an emergency meeting of the hospital team, functional department leaders, relevant department leaders and staff overnight to establish and improve the hospital awareness organization, comprehensively deploy and improve the system, and immediately rectify it. The county health bureau also attaches great importance to this, sending special personnel to the hospital for on-site guidance and urging rectification.
On the second day after the inspection by the municipal bureau, the hospital purchased low-temperature refrigeration equipment, refrigerated and preserved reusable dialyzers, and reported the purchase of automatic dialyzer reuse machines. On the same day, the dialysis room was reformed and an independent isolation dialysis room and dialysis plane were set up. Actively contact manufacturers and consult experts from the Second Provincial Hospital. In addition to sampling the sampling port (inlet) set in the machine, it also samples and detects the inlet (outlet) before entering the dialyzer and carries out biological monitoring by itself. Sampling and testing of reverse osmosis water quality; Endotoxin monitoring has contacted the Second Provincial Hospital to assist in monitoring.
On June 18, an expert group organized by the Provincial Health Department inspected the hospital infection management in our hospital. During the inspection, the rectification work of our hospital was affirmed, and the management of nosocomial infection in dialysis room was praised by experts. Municipal Health Bureau promotes hospital infection management in county hospitals in the city.
Four, manage medical waste, put an end to cross infection.
1, strictly control the access, strictly control the purchased disposable medical consumables, and inquire about the three certificates to ensure the quality of disposable medical consumables.
2. Strictly regulate and register the use, recycling, storage and harmless treatment of disposable medical supplies. No loss, no leakage, sealed transportation, fixed-point storage, special custody and regular incineration.
Five, the rational use of antibiotics to prevent drug-resistant bacteria.
1. In view of the current situation that the application of antibiotics in various departments is not standardized, in May, the Joint Pharmaceutical Affairs Committee formulated the Principles for the Application of Antibiotics in Hospitals to standardize clinical medication.
2. Strengthen the awareness of hospital infection prevention and control of medical staff in the hospital, gradually standardize the use of antibiotics, be targeted, have an examination and approval system for the use of second-and third-line antibiotics, and reasonably select antibiotics according to bacterial culture and drug sensitivity test.
Sixth, improve infrastructure and standardize hospital consciousness management.
Since the beginning of this year, hospital leaders have attached great importance to hospital infection, and have invested more than 300,000 yuan to purchase glutaraldehyde low-temperature antivirus cabinets, ultraviolet intensity monitors, induction hand washing facilities, hand drying facilities, low-temperature refrigeration facilities, automatic hemodialysis multiplexers, various disinfection indicator cards, sterilization indicator cards and hand drying disinfectants. Therefore, the prevention, control and management of hospital feeling in our hospital are gradually standardized and institutionalized.
Seven, standardize the management of fever clinic, strengthen the prevention and control of infectious diseases.
1. Since the beginning of this year, in response to the epidemic of avian influenza and hand, foot and mouth combined with influenza A (h 1n 1), hospitals have opened fever clinics in time, purchased protective facilities and disinfection equipment, disinfected drugs, improved the system, fixed special personnel, and made reasonable arrangements according to the prevention and control process.
2. Establish an organization and improve the system. Actively respond to possible epidemics.
3. Organize the propaganda, study, evaluation and drills of infectious diseases knowledge, and correctly prevent and control infectious diseases; According to the spirit of superiors, zero report of infectious diseases was realized.
Department personal annual work summary 4
Over the past X years, under the correct leadership of the hospital committee, the medical department has taken patients as the center, comprehensively improved the quality of medical care as the theme, established the doctor-patient relationship as the goal, strictly grasped the implementation of medical standardization and core system, prevented and controlled medical hidden dangers from the source, innovated thinking, and changed ideas, so that all the work in the department can be carried out efficiently and orderly. The work of the Medical Services Department in X years is summarized as follows:
First, constantly improve ideological and moral cultivation, seriously carry out self-criticism, communicate with each other, and constantly improve the level of political theory.
Second, general practitioners can consciously abide by the rules and regulations and labor discipline in the hospital, so as to stress style in minor matters and principles in major matters, and never engage in unprincipled disputes. They support and understand each other in their work, and the staff in each department have a clear division of labor, carry out their duties, unite and be pragmatic, and successfully complete the temporary mandatory tasks assigned by the leaders.
Third, in the construction of TCM network at the county, township and village levels, general practitioners can often go deep into the countryside, not afraid of hardship and fatigue, and have close ties with grassroots medical staff to compete for patients, which has made great contributions to the improvement of social and economic benefits of hospitals.
Fourthly, in the business cooperation between the hospital and various insurance companies, I can work in a pioneering way, cooperate with the managers of various insurance companies, and be considerate of insurance inpatients. Worry about the patient's urgency and think about the patient's thoughts. It has been well received by the leaders of various insurance companies, inpatients in various subjects and hospital comrades. The number of insured patients seeking medical treatment has been increasing. With the sharp decrease in insurance claims this year, the total income of insurance patients' business reached more than 550,000 yuan. On the basis of business cooperation with China Life Insurance, Taikang Life Insurance and China Pacific Life Insurance, we have also won business cooperation with property insurance and Zhongyuan Insurance Agency, laying a good foundation for the business development of medical treatment for insurance patients next year.
5. In the publicity work, make full use of radio and television, newspapers and magazines, leaflets, leaflets and other forms, combined with the actual situation of our hospital, and extensively publicize the overall function, medical scope, specialized diseases, famous doctors, famous medicines, large medical equipment, new projects and new businesses. It has promoted the overall popularity of the hospital and the popularity of some experts, famous doctors and special diseases, which has greatly promoted the development of hospital business.
6. Our comrades actively cooperated and completed the household survey of every household, and successfully completed the first stage of assistance work, which was well received by the county assistance office, the town party Committee, the government and the village cadres and the masses.
Over the past year, through the joint efforts of general practitioners, all the tasks of the department have been successfully completed, but there is still a gap between the work standards and quality and the leadership requirements, and the thinking needs to be broadened. In the new year, it is necessary to intensify political study, improve the quality of work, unite as one, work hard, and complete the tasks of undergraduate courses and the mandatory tasks temporarily assigned by leaders with high standards.
Department personal annual work summary 5
What is year x? Plan X? First year, right? Demonstration project of quality nursing service? In the promotion year, the nursing department of our hospital made a detailed nursing work plan according to the nursing work deployment of the Municipal Health Bureau and the work plan of hospital departments at the beginning of the year, and actively organized and implemented it. Now let's sum up the nursing work in X years.
First, attach importance to nurse training and strive to improve the comprehensive quality of nursing staff.
(a) whether there is an implementation plan for standardized training and on-the-job continuing education for nurses? Three basics and three strictness? And expert skill training and evaluation. Detailed and feasible professional learning and learning of nursing staff? Three basics and three strictness? Training plan, and implement it as planned. 1~165438+10 * * organized 15 hospital-wide nursing study sessions and * * * trained more than 500 people. Organize the three-basic theory 13 exam and 3 12 exam for nurses, with an average score of 9 1.2 and a qualified rate of 100%.
2. Standardize training for nurses within two years to improve their quality. At the beginning of the year, according to the spirit of the Notice on Implementing the Action Plan for Improving the Quality of Young Nurses (Kun Weiye [X] 1) in Kunshan City, and combining with the actual situation of our hospital, the nursing department formulated the quality improvement plan for young nurses. Improve the quality of nurses and improve nursing service? Action plan to improve the quality of young nurses, and organize their implementation. The nursing department arranged the rotation schedule for 16 young nurses, formulated the Rotation Training Manual for Improving the Quality of Young Nurses, and held a mobilization meeting for improving the quality of young nurses on February 18 to mobilize the enthusiasm of young nurses and make them actively participate in activities. Each department appoints a head teacher who is responsible for the formulation, implementation and assessment of the teaching plan for rotating nurses, and records the assessment in the rotating training manual. The Nursing Department organized a series of activities: (1) On February 25th, a seminar was held for young nurses within two years. Personal job qualification examination? . The main contents include: basic nursing skills, theory, core system, emergency procedures for some critically ill patients, etc. Only 1 person in the hospital failed the examination, and those who passed the examination were arranged to be on duty alone; (2) On February 28th, a nursing skill competition was held for nurses within two years. 4) Jointly hold a demonstration of doctor-patient communication with the medical education department. (5) Organize young nurses to carry out reading salons. Through this series of activities, the training content is enriched, the effectiveness of the activities is improved, and the quality of young nurses in all aspects is improved. At the same time, the nursing department held a symposium for teaching nurses in April to summarize the exchange and teaching work and further improve the teaching level.
(2) Strengthen the study of humanistic knowledge and improve the overall quality of nurses.
On April 28th, senior trainers of Shanghai Eastern Airlines were invited to the hospital to train nursing staff in nursing etiquette.
(3) update professional theoretical knowledge and improve the technical level of specialized nursing.
Under the unbalanced development of nursing level and medical technology, in order to meet the clinical needs and give full play to the specialty characteristics of our hospital, the nursing department has planned to send nurses to Suzhou, Nanjing and other places for further training for more than 40 times to continuously improve the academic level of specialty nursing.
(4) Pay attention to pre-job training and standardize basic nursing operation. 165438+ 10 The nursing department made a pre-job training plan for new nurses, and conducted systematic and standardized pre-job training for new nurses in X years, including hospital culture, service tenet, nurses' behavior norms and requirements, medical and nursing laws and regulations, safety awareness and nursing-related rules and regulations, disinfection and isolation knowledge, etc. To further improve the professional quality of new nurses and enhance their knowledge.
2. Strengthen nursing skill training and standardize basic nursing operation. The nursing skill training team, composed of the head nurse and nursing operation experts, trains the basic nursing operation of new nurses item by item, unifies and standardizes the basic nursing operation process, and conducts item by item assessment after the training, requiring everyone to master the basic nursing operation skillfully, so that the newly graduated nurses can quickly adapt to the clinic, better serve patients and reduce clinical teaching time.
Second, strengthen nursing management and improve the management level of head nurses.
First, the nursing department has organized head nurses to participate in provincial and municipal nursing management training courses for many times to further improve the quality of nursing management team and the level of nursing management in our hospital. The second is to strengthen the target management assessment of head nurses, combining monthly assessment with year-end assessment, and linking the nursing quality of departments with the assessment of head nurses. The third is to promote the learning exchange between head nurses and departments, hold regular head nurses' meetings every month and hold nursing quality analysis meetings every quarter to exchange their working experience and learn from each other, so as to improve the management level of head nurses. The fourth is to cultivate the new force of nursing management. In June 165438+ 10, we organized nursing management knowledge training for people with nursing qualifications and above in the whole hospital, so as to cultivate nurses' awareness of participating in nursing quality management in departments, and at the same time cultivate and reserve management talents for the development of hospitals to secondary hospitals.
Third, strengthen the process control of nursing quality to ensure the safety and effectiveness of nursing work.
(1) Continue to implement the two-level management system of nursing quality, especially to cultivate and improve the head nurse's ability to find and solve problems, and at the same time give play to the quality control role of the quality control team of the department, clarify their respective quality control points, enhance the awareness of all staff to participate in quality management, and improve the quality of nursing.
(2) Establish inspection, evaluation and feedback system, formulate operating instructions for nursing quality management, and often go deep into each department for inspection, supervision and evaluation. The evaluation method is to evaluate nurses on the spot, check patients, check records, listen to doctors' opinions, find problems in nursing work and put forward corrective measures in time.
(3) Further standardize the writing of nursing documents, strengthen the legal awareness of nursing staff from the details, regularly analyze and improve the defects of nursing records, and emphasize that unqualified nursing documents are not filed. A lecture on nursing document writing was held in June.