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In Qingdao, I guess a lot of people know about it, not many have been there.
Know it because it's a store owned by Big S's husband, Wang Xiaofei's family.
Not been there, because the legend South Beauty is expensive , the average person can not afford to eat.
Da S's mother-in-law, Ms. Zhang Lan, the founder of South Beauty, once said that her brand, South Beauty, will be like LV, Oracle, BMW and other corporate brands, sailing in the international arena.
So, is South Beauty really as "high-end" as it claims to be?
Do you believe it? Anyway, we have some doubts, because there are consumer complaints, "I suspect that South Beauty's watermelon juice is blended, the color is too bright, the taste is too sweet and greasy ......" This is the reader Mr. Zhao to the newspaper hotline to reflect the situation.
Recalling a series of recent "checkmate" incidents, Mr. Zhao instinctively thought that the freshly squeezed watermelon juice he ordered was suspected of being blended. "The recent media exposure of a number of well-known food and beverage companies, less than value for money is just, worried that the blending of the juice is harmful to the body, especially if the staff operation is not standardized, the amount of excess, it is even more terrible." Mr. Zhao said.
With questions, on August 29, the reporter was hired as a waiter to enter the store. Found that South Beauty tableware did not go through a serious disinfection process, the chef used spoiled fish to cook by the guests recognized on the spot, there are a lot of leftovers were served back to the kitchen, the use of different claims ......
Employees are trained? Is just going through the motions
August 25, the reporter came to the South Beauty restaurant located in the heart of the sea plaza, in order to apply for a waiter to enter the hotel. A supervisor conducted a simple interview with the reporter - filling out a personal information form and asking a short question - and then told the reporter to go home and wait for news.
On August 26, the reporter received a notice from the personnel department of the South Beauty restaurant telling him to go to work at the store on August 29 with a diploma, a health certificate, a one-inch photo, and a deposit of 200 yuan for work clothes.
August 29, 10 a.m., the reporter took the relevant documents, etc. to South Beauty restaurant, the personnel department staff to check the reporter's documents, after charging a deposit of 200 yuan. The reporter changed into his work clothes and began his days as a waiter at the South Beauty restaurant.
Beginning, the manager arranged for the reporter to be a hall attendant, and the foreman of the hall arranged for a small strong (a pseudonym) to take the reporter who had been a waiter here for nearly a year.
The reporter asked Xiao Qiang whether new employees have training, Xiao Qiang said, "Training what? I came here has been almost a year, have not been trained, are the old seniority with new people, the hall several are I brought out."
August 30 afternoon, Xiao Qiang suddenly signed a training sign-in sheet, the reporter asked, "You are not no training? How still sign?" Xiao Qiang helplessly shook his head at the reporter.
The reporter asked waiters Xiaoyuan (a pseudonym), Xiaofeng (a pseudonym) and Xiaoli (a pseudonym), who all said they had not been trained.
August 31, around 12 o'clock, the manager suddenly notified to come a few months of new employees to the box training, the reporter was also called to training. The training content is the 16 kinds of problems encountered by the waiter in the service for the guests. Before the training manager let the new employees sign in the training sign-in sheet, each person signed two. During the training, the manager also instructed the employees to take pictures of the training scenes. The reporter felt there was something fishy about taking pictures and signing autographs.
Working clothes are clean? How some of them stink
August 29, 11:00 a.m. or so, the foreman Xiaofeng for the reporter to bring a South Beauty restaurant waiter's overalls, the reporter then smelled a stench, and had no choice but to change in the locker room. After coming out from the changing place, the reporter walked to Xiaoyuan, ready to work with Xiaoyuan, Xiaoyuan asked the reporter if the clothes were dirty, the reporter helplessly "hmmm" a sound, Xiaoyuan said, "you walk over I can smell the stench of your clothes, find the foreman to give you a change! "I can smell your smelly clothes when you walk by. The reporter did not ask the foreman to change his clothes because he was a "newcomer" and did not want to give him any trouble. After a while, Hope told the foreman Xiaofeng reporter clothes stink problem, the foreman then took the reporter to a warehouse, to give the reporter a slightly better smelling work clothes.
The dishes are hygienic? Load chopsticks paper cover recycling then use
29 at 10:30 am or so, is the store all employees eat time, personnel department staff to help reporters beat the meal, and from the restaurant cabinet (storage placed on the tabletop of the round plate, small bowls, wine glasses, toilet paper, wet wipes, chopsticks, chopsticks, chopsticks, wet wipes tray and other household furniture cabinets) took out a pair of chopsticks handed to the reporter, and then to the reporter, said. "Try to take your own tableware in the future, the store's not very clean."
Then the reporter found that every time before the staff meal, will first use boiling water to the dinner plate, chopsticks, etc. are re-rinsed again with.
In the South Beauty restaurant, the small furniture that is usually placed on the table is cleaned by two aunts, and the cleaning place is on a large round table in the room where the employees change clothes. The dishes after the guests' meals are cleaned by other aunts in the back kitchen.
In the staff changing place, the reporter saw two aunts cleaning dirty dishes the whole process. In the dressing place outside the large round table, a *** placed four pots, under the table is a bucket of water, the first pot is used to hold the leftovers, the second pot is a detergent solution, used to wash the first time, the third pot is water, used to shabu dishes on the detergent residue, the fourth pot is sometimes used to give the dishes again, sometimes used to put the dishes washed clean. After washing the tableware, the waiter will take the time to dry the tableware with a cloth and put the chopsticks back into the paper set, sometimes the chopsticks fall on the ground and the waiter will still pick them up and put them into the paper set, and then put them back on the table or put them back into the cupboard, and the whole procedure does not have a disinfecting step.
The reporter observed that the cloth used to dry the cutlery was not only placed on the table randomly, but also used for two days before being taken to the cleaner.
Additionally, every time a customer sits down at a table, the waiter takes the chopsticks out of the paper sleeve for the customer, and then puts the sleeve back in the cupboard for the next time.
(According to Article 24 of the Measures for the Administration of Food Hygiene in the Catering Industry, food and beverage utensils must be washed and sterilized before use, in accordance with the relevant national health standards . Undisinfected eating utensils may not be used. Reuse of single-use eating utensils is prohibited.)
Is the napkin clean? Waiter bare hands to fold one into two with
Guests in South Beauty dining, wet wipes a dollar per piece, napkins can be supplied free of charge. 10 a.m. on August 29, the reporter just came to the South Beauty restaurant, saw a few waiters sitting in the hall, the table is placed on the table with a lot of napkins, the waiter is bare hands folding napkins, the reporter thought at first they were going to napkins folded into a good-looking pattern.
August 30, Hope led the reporter to go to the staff locker to fold the napkins, Hope divided the double napkins into two, let the reporter re-fold the napkins.
The reporter realized that the original folding napkin is not to fold the napkin to look good, but to divide the original two layers of a napkin into two, re-folded for guests to use. The entire process of folding napkins, waiters are bare hands operation. The cleanliness of the waiter's hands depends on the waiter's own self-consciousness, the waiter needs to fold the napkin with bare hands, bare hands to place the tableware, bare hands to close the table, etc., and some waiters do not wash their hands for a day is also very normal.
Is there a phenomenon of stealing food? Yes, the waiter foreman are stealing food
August 29, the reporter in the back of the menu, Hope took a plate of guests did not eat the staple food, to the reporter and she went to the dressing room to eat, the reporter followed Hope to the dressing room, the reporter said he did not dare to eat, Hope told the reporter, "It's all right, the leadership did not see on the line, eat, it is very tasty! It's very delicious."
Subsequently, the reporter also picked up the food and put it in his mouth, the reporter asked Hope whether the guests left the food waiter will often be used to eat, Hope told the reporter, as long as the leadership does not find on the line, the foreman are a piece of food. 29 afternoon, a guest ordered a pot of 88 yuan of chrysanthemum tea, Xiaoqiang left some chrysanthemums, gave himself a pot of bubbles, but also gave the reporter a cup of the reporter, so the reporter tasted it.
29 at about 9 p.m., is the staff dinner time, dinner is boiled noodles, the reporter saw on the table there are guests left boiled beef, black pepper chicken wings, etc., the waiter and foreman are eaten with gusto.
Really for the sake of customers? The main food dragged back on is afraid of customers return hot dishes
August 30, the reporter in the hall service, a table of guests ordered the main food arrived, the reporter is ready to end to the guests on the table, Xiaofeng prevented the reporter's behavior.
Small peak to the reporter said, "you see their table is now only on a few plates of cold dishes, and now the main food on the table, the guests are full of hot dishes to the return of how to do? At least wait until they have that boiled fish on the main food." The reporter nodded that he understood. A while later, the table guests of the two bowls of hot and sour noodles and ready, Xiao Feng said this also first do not on, wait a few minutes, Xiao Feng only the two bowls of hot and sour noodles on the guests table. After a few more minutes, the boiled fish was served before Xiao Feng served the main dish that had been on the shelf for nearly ten minutes to the guests' table.
Does the stuff really use fresh? Live fish now, how can there be odor
August 29, a guest ordered a plate of fresh green pepper poached grass carp, the chef will be live fish in front of the customer, the customer looked at a 2.2 pounds of fish, ordered the chef to do . After serving, the customer tasted the boiled grass carp had a strange odor, asked for a refund, and asked Xiao Feng to taste it himself.
Small peak tasted, indeed found a problem with the grass carp, then Xiao Qiang came over to ask Xiao Feng situation, Xiao Feng said, "the back kitchen got a dead fish to the customer to do, a look will be able to see", then Xiao Qiang to explain to the customer, and for the customer to the plate of fresh peppers poached grass carp returned.
The reporter asked Xiao Feng, this dish will be penalized whether the chef's money, Xiao Feng told reporters, "the back kitchen to do this kind of thing is not once or twice, who do this dish of fish, who will have to pay the bill for this dish of fish". The reporter learned that the plate of fresh green pepper poached grass carp cost about 150 yuan.
Not long after, another table guests called Xiaofeng over, the reporter also followed the past, only to see a small fly in the snowy vegetables asparagus dish slowly crawling, Xiaofeng rushed to the dish end away, and asked the guests how to solve the problem, the guests said, "We last time in the Hagen-Dazs this problem, they gave us a refund, you have to return, we're eating dishes! The fly came out of the dish, it's too disgusting", Xiao Feng said he could return the dish.
After dealing with this matter, Xiaofeng and the reporter chatted. Xiaofeng said it should be dishes fried flies fly in, the chef does not have to pay the bill for this dish. "If there is a fly when frying, the fly must be cooked, this fly will not fly, crawling in the plate for more than ten minutes, it is estimated to be loaded or pass the dish when drilling into the dish, this guest is also unlucky enough", Xiao Feng to the reporter to analyze.
Drinks are freshly squeezed? The reporter found concentrated fruit pulp
August 29, Xiao Qiang led the reporter to change uniforms, led the reporter to a warehouse in the staff channel, the warehouse is placed in a variety of miscellaneous items, the reporter chose the clothes, Xiao Qiang waiting outside the door.
The reporter took advantage of this minute to wear clothes found in the warehouse there are some raspberry and other flavors of concentrated fruit pulp, due to the time rush, the reporter did not see the pulp manufacturers, the reporter photographed the appearance of the pulp and rushed out of the warehouse.
South Beauty in the end there is no freshly squeezed juice? This has become a matter of concern since the reporter's part-time job. Because the drinks are made in the bar behind the cash register, and the door is always closed, the reporter could not find out the truth.
August 30, a guest ordered a cup of green orange sugar cane juice, the reporter asked the waitress Xiaoli juice is freshly squeezed, she told reporters is freshly squeezed, so that the reporter is puzzled by the problem is that the reporter in the warehouse to see the pulp and what is used for?
August 31, the reporter saw the door of the bar room open, vaguely visible on the table placed some bottles and cans, but the drinks in the end is not freshly squeezed, the reporter has no way to know.
Is the oil reused? Anyway, it is deliberately recycled, I do not know what to do
August 30 evening, guests check out and leave the reporter began to clean up the table. In the hall, there are special placed used tableware recycling basket, the reporter a handful of tableware to the recycling basket, just as the reporter is ready to put a pot of boiled fish to the recycling basket, Xiaofeng stopped the reporter, and told the reporter that the boiled fish have to be separate end to the back of the kitchen, the reporter said that the end of the past, Xiaofeng said the reporter can not be end, on their own end of the past.
Not long after, the reporter also saw a waiter to Jiang Shi rolled fat beef plate also separate to the back of the kitchen. The reporter then asked Hope, "What did they do with the leftovers in the kitchen?" Hope told the reporter, "I think the oil has to be recycled, so half a pot of oil."
August 31 at noon, the reporter cleaned up the table, and found a plate of guests leftover boiled fish, in order to explore this plate of leftover boiled fish in the end where, this time, the reporter picked up the plate of boiled fish, and asked Xiaofeng whether to bring it to the back of the kitchen, Xiaofeng nodded toward the reporter.
Subsequently, the reporter picked up the plate to the back of the kitchen, this time the waiter Ding (a pseudonym) towards the reporter, asked the reporter whether the end of the move, the reporter said that the end of the move. Ding has been leading the reporter to the back of the kitchen, the back of the kitchen has a wash space, a large operating space for frying and a slightly smaller operating space. Ding led the reporter to the frying of the large operating space, the reporter saw inside a table has been placed several pots.
The reporter asked Ding if the oil was going to be recycled, and Ding told the reporter that the manager would check every day to see why the fish hadn't been eaten. What makes the reporter puzzled is basically no fish in the pots anymore, what is left is oil soup, and what is left in the Jiangshi Rolling Fatty Beef in addition to bits and pieces of vegetables, but also all oil.
The ingredients are imported? The waiter said, "Fake is real when it is real"
August 29 at noon, the reporter is memorizing the menu dishes Jiangshi rolled fat cow, waiter Xiaoyuan took out a notebook to the reporter, said, "This Jiangshi rolled fat cow if the guests ask you how it came, you tell the guests that our Jiangshi Rolled beef is the store's signature dish, with more than two hundred degrees Celsius salad oil, inside the Jialing River in Sichuan Province to pick the pebbles, pebbles on the oil can play a role in insulation, but also can provide the human body needs minerals."
The reporter immediately asked, "Is it really pebbles in the Jialing River?" A side of Xiao Qiang said to reporters, "What Jialing River pebbles, is to take a few stones to fool people, this stone is too common, where there. Where can provide minerals? And that salad oil is not estimated to be more than two hundred degrees Celsius, otherwise the glass pot shall not blow up."
August 30, Xiaofeng in teaching reporters to memorize the menu, pointing to a beef-based dishes, told reporters, "If the guests ask you where this beef is from, you say hello, our beef are from Japan Kobe beef." Xiao Feng then pointed to a dish made of foie gras and told reporters, "If the guests ask you where the foie gras is from, you say our foie gras is imported from France."
The reporter asked Xiao Feng really imported from Japan and France? Xiao Feng said to the reporter, "You remember, do catering this industry, is fake is real, who knows the authenticity of those raw materials, our South Beauty which dish is not expensive? But you have to know, in addition to the cost of raw materials, there is the heart of the sea plaza so big store rent, and we have so many employees' wages, a dish through the back of the kitchen, food handlers, and then through our waiters in order to arrive at the table of the guests, not from the raw materials on the province, where do we get the wages."
Where does the tea come from? The QS mark on the bag is the packaging comes with
August 31 afternoon, a guest ordered a pot of tea at a price of 298 yuan Jin Jun Mei. Xiao Qiang lamented to the reporter said, "rich people point a pot of nearly three hundred dollars of tea even eyes do not blink", the reporter then asked Xiao Qiang the actual price of this tea, Xiao Qiang said to the reporter, "This tea is also a few dozen dollars, soak a pot of tea have to use two packets".
The reporter helped Xiao Qiang tear open a small packet of tea, poured into the teapot, and then casually stuffed the tea packaging into his pocket. After work, the reporter carefully observed the tea packaging, bags only the name and QS logo, no production date, shelf life and production place. The reporter opened the Chinese QS query network, enter the QS number on the packaging, the web page shows the plastic packaging for food produced by Nanan City, Fujian Province, Yang Hui color printing Co. Therefore, the quality of tea, the reporter has no way to know
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