Philips after-sales service 24-hour service hotline / headquarters 24-hour customer service hotline: 400-857-5599.
Philips after-sales service 24-hour service hotline / headquarters 24-hour customer service hotline maintenance process:
1. repair mode: pull the national 400 service phone or contact manual customer service for online appointment.
2. Describe the appliance failure: describe the appliance failure, in order to send the right person to solve your problems. You need to describe the type of appliance, brand, model, failure phenomenon, as well as your contact information and address, if you can leave the driving route, we will be able to provide faster and more convenient door-to-door service.
3. Appointment time: You need to discuss a suitable time for door-to-door service according to your schedule and our scheduling arrangement.
4. Appointment service: We will arrive at the designated place on time according to the appointment service time.
5. Test faults: In the case of convenient power on, we will first test the faults of electrical appliances, in order to symptomatic troubleshooting.
6. Check the general fault: maintenance technicians after testing and troubleshooting, check out the general cause of failure of the appliance.
7. Forecast the required cost: before the formal troubleshooting, report the cause of the fault and the cost of repairing this fault, so that you do have a clear idea. At the same time, you can also abandon the repair because the price is out of budget. We don't charge a fee for waiving the repair (except in the case of a prior agreement)
8. Maintenance and troubleshooting: If you agree to the cost of the repair, we will start to formally troubleshoot the problem until it disappears. After the troubleshooting, you can turn on the machine and accept it until you are satisfied.