1, decoration decoration.
Decoration style can have a direct impact on the level of clinic fees and customer population, clinic image is the overall strength of the clinic's external manifestation of the indoor facilities should also pay attention to the design of the exquisite, neat and cozy configuration of objects.
Be sure to pay attention to the LED LCD screen, the actual effect is very good. LED LCD screen is the clinic's live publicity, the decoration must be fully considered, placement, screen size and playback of the content should be carefully set.
Additionally, independent clinics are a new trend in dental clinics, and people now highly value private space.
2, expert sitting and new technology.
Experts this needless to say, the visibility and background of the sitting dentist can bring the most intuitive sense of security, even if this patient is not necessarily looking for experts, but also the clinic's overall good sense and trust will be added points.
Must have signature technology and programs, technology is the key to the survival of the clinic, and should pay attention to the timely updating iteration, to match the market.
3, customer management and service grading.
Do a good job of positioning the clinic's population and configure the appropriate services. High-end clinics are using the service reservation system to prevent customers from waiting for a long time.
Four-handed operation, the whole process of guided diagnosis, private clinics should be given professional standards of service, different from public hospitals.
The implementation of the membership system, focusing on membership status. The different levels of members of the implementation of different policies and benefits. Attach great importance to word-of-mouth publicity, correctly guide customers to publicize for the clinic, the actual effect is better than all the charges publicity.
4, a safe, stable and efficient management software
Now the dental clinic management software in the first-tier cities to reach 100% coverage, the second and third-tier cities, large clinics also have a high usage rate, is to improve management efficiency indispensable tool. Dental clinic management software, committed to efficient and intelligent digital means to fully assist the daily operation of the dental clinic, including patient management, initial and follow-up appointment management, checkout management, clinic disinfection management, in and out of the warehouse management, statistical analysis of accounts, etc., but also to connect the endoscopy, CT and other hardware equipment, the intelligent link.
Dental clinic management software is divided into SaaS platform and localization of two categories, SaaS platform category because the data uploaded to the vendor's platform, data use is relatively passive, data security has also been questioned, at the same time, the SaaS model for the annual payment model, renewals and price increases are common, and the SaaS platform is upgraded more frequently, data uploads and downloads of the speed is relatively slow, so choose to use this type of model software must be careful! Therefore, you should be careful when choosing this type of software, as it is easy to bury hidden dangers. In contrast, localized software data is stored locally in the clinic and is paid for once for life, making it more suitable for most clinics.
The main SaaS vendors on the market are Dentist Manager, Easy Dentist, etc. The localized software vendors are Easy Dentist, Dr. Dentist, Little Angel, etc., of which Easy Dentist supports two modes. In fact, the basic functions of the two modes are similar, and both can meet the daily needs of clinics. For clinics with less than 20 dental chairs, it is recommended that localized software is more economical and secure; for large single stores or chains with more than 20 dental chairs, it is recommended that if you are willing to pay an exorbitant amount of money on your own to store the data in a private cloud and not on the vendor's platform, you can consider the SaaS model, otherwise it is still recommended to use the localized model which is safer and more affordable.
5, doctor-patient communication.
The doctor's ability to communicate and coordinate, infectious determine the number of re-visit customers, how much conversion, therefore, in the selection of medical personnel to focus on, while the daily work to strengthen the guidance and training, and to determine the unity of each clinic's speech and patient guidance ideas.
6, professional communication and learning training.
The team held regular seminars, *** enjoy each other in the clinical work encountered special complex cases, each other to explore, *** with progress!
Based on the specific needs of doctors and business, the selection of a more appropriate program training to enhance the professional ability of doctors and business level.
7, standardized process.
Normalized processes can largely prevent medical disputes.
The head of the clinic to participate in the development of processes from top to bottom, after training and strengthening the implementation.
For example, dental cleaning process: booking - reception - before dental cleaning - dental cleaning process - dental cleaning process bleeding - post-surgery customer return visit, each project must have a corresponding process.
8, customer care and return visit mechanism.
Members birthday care: mail, SMS, birthday gifts, etc..
Diagnosis care: the whole process of accompanying customers, do guide.
All kinds of small details: for example, actively pouring water to customers, consulting hot water or cold water, properly arranging children's play area, presenting small toys before leaving, and so on.
Scientific, intelligent customer visits: for example, on the first day of treatment, the doctor customer visits, especially tooth extraction, root canal treatment, etc., the same day to ask the customer, after the operation is not pain, bleeding and other symptoms, to give customers a variety of concerns. Treatment in the late stage, customer service personnel to follow up on customer visits, the customer's later treatment plays a role in prompting. You can also set up a separate WeChat group for senior customers to facilitate customer questions and contact after surgery.