Annual work summary of department employees
A period of work has come to an end before you know it. Looking back on the past work, I feel more fulfilled and gained a lot. Isn’t it time to work hard? How about writing a work summary and recording it? In order to make it easier and more convenient for you to write a work summary, the following is the annual work summary of department employees that I have carefully compiled. I hope it will be helpful to everyone.
Annual work summary of department employees 1
I joined XX company on August 5, 20xx. Under the correct leadership of the company leaders and the close cooperation of all my colleagues, I have devoted myself to my job. Dedicated, conscientious, pragmatic in style, firm in thought, quickly integrated into the company's cultural atmosphere, and successfully completed his own work and other tasks assigned by leaders. I am constantly adapting while busy, and unknowingly it has arrived at the end of 20xx. I have gained a lot and have a lot of feelings. I would like to make a year-end work summary of my work in the company within one year.
1. Work Performance
Continuously understand and master the company's quality control policies and various quality control techniques, strictly implement the company's quality policies, lead by example everywhere, and continuously improve one's own quality Conceptual awareness. Follow the various control operations and product standards of the Quality Control Department and strictly follow the documents to operate in a standardized manner. Mainly responsible for finished product inspection, software testing, R&D department sample testing, first article confirmation, external processing factory inspection, external processing on-site quality supervision, and assisting IQC incoming material inspection; when problems are discovered during normal inspection work, be able to promptly notify the project manager or the person in charge of the relevant department so that the problem can be solved in a timely manner.
Since joining the company, there have been many projects, especially some Asian Games projects in August and September. The task must be to ensure product quality during urgent delivery, which is a very arduous task. During this period, the procurement and R&D samples were completed in a timely manner and sent for inspection and testing; many business trips were made to suppliers for on-site quality monitoring, such as to Dongguan Zhonghao for the first piece confirmation of the P16 module box, and to Hallson for the cross-bridge project. Confirming the first piece of aluminum processing for lamps, going to the Liwen factory to monitor the quality of material spraying on site, etc. The tasks are heavy and difficult, but with the support of the manager and colleagues, these tasks can be successfully completed. What impressed me the most was going to the Kuanhong factory to monitor the processing quality of the cross-bridge CDU box driver board. The scale of this processing factory is relatively small, and its quality management is relatively weak. When monitoring the processing factory, we constantly ask the processing factory to follow the instructions of our company. Implement the process requirements, prepare relevant lamps and instruments to the processing factory, and ask them to conduct testing and inspection. In order to ensure the quality of processing, I had to travel back and forth between Kuanhong and the company every day, which lasted more than 2 weeks. Although it was hard work, I was very pleased to see the final results of the work.
At work, I perform my duties conscientiously and complete the tasks assigned by the manager in a timely manner. At the same time, I am constantly familiar with the lamps, display screens and other products of each project amidst the pressure. After the completion of each project, long-term aging tests are conducted on the products of important projects, and aging reports are submitted in a timely manner.
In terms of work attitude, strictly abide by and implement the company's rules, regulations and disciplinary requirements, arrive at work on time, never be late or absent from work, obey the leadership's work arrangements; complete all tasks assigned by the leadership on time Don't be emotional about work tasks, perform your work responsibilities consciously, and complete your work tasks conscientiously and proactively.
Generally speaking, this year’s work has been hard-working and effective. Especially during the Asian Games project, due to insufficient manpower in the department, we actively assisted IQC in completing incoming material inspections to ensure that materials were entered and used in a timely manner without affecting production. Line production; timely complete the sample inspection of the purchasing and R&D departments to ensure that the purchasing and R&D departments have timely understanding of the corresponding materials and product conditions to make the next step; timely complete the first piece confirmation of the materials, including those sent by the purchasing department Confirm the supplier's first article, and the purchasing department requests to go to the supplier to complete the first article confirmation; standardize the long-term aging test of products, standardize the management of test methods, tests, reports, etc., and submit inspection reports in a timely manner every week; assist Compilation and management of department documents gradually systematizes and standardizes the company's documents and related records, reducing workload and making daily work more convenient. In addition to completing their own work and the tasks assigned by the manager, they also actively cooperate with colleagues to complete various tasks, and continue to work hard to improve the department's work process.
2. Main gains and experiences
Joining XX company, continuous learning and growing in the busy work, it can be said that I have gained a lot. I have a deeper understanding of the company's materials and related products. I have become more and more familiar with the characteristics of these materials because I inspected various raw materials and even went to the supplier's site to understand the manufacturing process of the materials. Before joining the company, I had a good understanding of LED lamps and displays. Very few, but now I have a deep understanding of the company's various lamps and displays. I am familiar with various standards for lamps and displays, as well as related inspection methods and inspection instruments. At the same time, I have mastered the use of various inspection instruments at work and can actually complete the inspection work. I have a more comprehensive understanding of quality management. At work, I have a comprehensive understanding of the company's quality policies and management measures. At the same time, I constantly improve my own quality management awareness to promote product quality improvement.
We often encounter difficulties at work. The deepest experience is that we should not be afraid of difficulties, let alone fail to complete work tasks because of difficulties. The most correct attitude is to face difficulties, list the difficulties one by one, and Think of appropriate solutions in a targeted manner, and when you need the cooperation of other colleagues and other departments, you must pay attention to communication skills so that you can get help from others. Annual work summary of department employees 2
1. Basic situation of corporate training
In 20xx, our company’s branches at all levels had 153 regional managers, store managers, and trainee store managers. , 153 people were actually trained, with a training rate of 100%, with an average of 96 days per person per year; there were 212 licensed pharmacists and pharmacists***, all of whom participated in continuing education and on-the-job training; 89 health consultants were trained. Currently, there are 159 training and reserve personnel at the base.
The company currently has a 500-square-meter audio-visual training center; 1 pharmacist training base, 2 store manager training bases, 8 health consultant training bases; and 14 training instructors.
In the autumn of 20xx, the company’s training base was awarded the title of “Hangzhou College Student Internship Base” by the Hangzhou Municipal Personnel Bureau. In April 20xx, it was promoted by the industry at the Zhongbai Pharmacy Alliance Conference, and a series of practices were affirmed by more than 50 of the country's top pharmaceutical retail chain companies. Sichuan Xinglin Pharmacy and Guizhou Zhilin Pharmacy arranged for more than 20 trainee store managers to come to learn and exchange.
2. Main experiences and highlights
(1) Innovate a model: the training base model.
The company's training has always been the focus of every year. In the past, there were lectures by teachers from schools, meetings of industry associations, and expensive courses sent out, but they just blindly adopted the "top-up, bottom-up" The format of "listening" lectures is dull and boring, and does not arouse students' interest, causing students to learn quickly and forget quickly; there are also some lectures that are "excited by listening, moved by thinking about it, and unable to act when they return to their posts." A lot of manpower, material and financial resources were spent, but it could not be used and implemented in actual work, which affected the confidence in training.
At the end of 20xx, the company leaders made up their minds to carry out training reforms, using the 300-square-meter Gudun store as an experimental field and transforming the audio-visual training center. Chairman Chen Jinliang said: "If you learn to swim on the shore, you will never become a good swimmer." We crossed the river by feeling the stones and adopted a practical training model, experimenting, researching and developing at the same time. Instructors are both learners, practitioners and researchers. In order to better implement the training tasks, the company combines job and skill learning, takes actual work as the starting point and foothold of training, and establishes a practical training mechanism for learning and testing, that is, learning what is used and what is tested. The guiding ideology is that training is not about how much time you study or how much content you understand, but how much you use it at work.
(2) Attitude and skills should be grasped with both hands.
Only through training can one finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to work, and able to do it. Professionalism mainly includes two aspects: attitude and skills. "Attitude determines everything." The company combines the time-honored medical culture, pharmaceutical professional ethics, corporate mission, and management systems to provide ideological education to students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.
Professional "pharmaceutical services" such as related medication, chronic disease prevention and treatment, self-medication, prescription review, and health education are the top priority of the training courses. The biggest feature of the pharmaceutical retail industry that distinguishes it from other commercial retail It is specialization, which requires all staff, especially pharmaceutical technicians, to fully grasp the concept of "pharmaceutical services" in the new era. Store front-line trained employees must meet the assessment standards for junior pharmacists.
(3) Focus on three major areas: pharmacist, store manager, and health consultant.
Pharmacists are the main professional backbone. As the final gatekeepers of medicines flowing to patients, pharmacists’ continuing education and knowledge updating are particularly important. Among the pharmacists actually recruited, a large part come from manufacturing companies, wholesale distribution companies, and other provinces who have obtained professional titles through qualification accreditation. As a result, they do not understand the basic rules of the drug retail industry in retail stores. From reviewing and dispensing physician prescriptions From the classified management of drugs in the store, from medication consultation and guidance to the tracking and collection of adverse reactions, GSP certification and implementation, the relationship between GSP and corporate management, and medical insurance policies, there is a new re-learning and re-adaptation process. There is still a lot to do. The professional knowledge and skills of some pharmacists are aging.
The store manager is the soul of store management. He needs to be familiar with the front-line work process of Tiantianhaoda Pharmacy, and be familiar with the company's management and operation methods, business indicators, personnel management, team building and other important tasks. External store managers need someone to guide the new company's operations.
According to the different personnel positions and required skills, the company has established different training bases, selected instructors at different levels, selected different courses, and trained them separately. For general courses such as company history, corporate culture, and management systems, the training center arranges unified courses. Eliminate all kinds of nervousness before joining the job, establish a positive working attitude, conduct professional career education, and establish the corporate positioning in the company.
(4) Improve the four modernization training courses: detailed, basic, targeted and modular.
1. Be detailed.
Pharmacy training is very extensive, ranging from a salesperson’s posture, a sentence, a replenishment plan, and a price tag to a medication plan and a drug. , 1 prescription, drug supervision and administration laws and regulations, medical insurance and other related policy knowledge, etc. The training content is complex. We have broken down the above skills and knowledge into three types of positions and made them into specific and detailed courses, of which theory accounts for 20%, on-site training accounts for 70%, and group activities account for 10%.
2. Basic.
Start from the basics - establish a basic teaching model that enables every student to learn and learn well. For the development of a company, basic management plays a decisive role, and consolidating the foundation is the most important step in the development of a company. There is no magic trick to win based on basics. The training courses are all basic skills and basic knowledge of the position. We believe that initial training is not about training to solve difficult and complicated problems, but about teaching people to fish. The courses we adopt are not elite or theoretical courses, but are all basic courses just like a coach teaching students to learn to drive.
3. Targeted.
Training should be targeted and closely related to the actual work of the company. It should also understand the wishes of employees and combine it with the needs of the company. After objective analysis, the future development areas and directions of each employee are carefully formulated. Each employee establishes a training file and has a training plan for each employee. Their setting itself is very targeted and purposeful. Moreover, the training content is also targeted at employees' personal shortcomings and is set according to the problems encountered by the company in its development. Through learning, employees must ultimately achieve the goal of improving their personal skills and solving practical problems of the company.
4. Modularization.
Training is a continuous process. Employees are given standardized and continuous courses for three months. During the three months, on the basis of ensuring the training time, everyone must pass each module. assessment. The pharmacist training has nearly 36 small modules, the store manager training has nearly 45 small modules, and the salesperson training has nearly 23 small modules. Which module is the student's weakness? Find out the shortcomings and strengthen the learning of this module.
(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, evaluation and communication mechanism, process closed-loop mechanism, and scientific evaluation mechanism.
1. Examination and assessment mechanism.
Mainly, each module is strictly assessed one by one, and a completion certificate will be issued to those who pass the exam. Furthermore, we will never lower the assessment standards and strictly unify assessments. Students who fail to pass the assessment continue to study at the base. Generally, it takes 3 months to graduate. About 10% of people will extend the training time. In actual training, the longest training time for a trainee store manager at the base is 9 months. .
2. Employee incentive mechanism.
The training incentive mechanism that combines "training, assessment, use, and treatment" is an important way to stimulate people's inner motivation. At the beginning of the training, employees participating in the training must apply, make their own commitments, and issue their own oaths - to shed blood and sweat but not to shed tears, to shed skin and flesh and not to fall behind. Help participating employees establish the concept of "lifelong learning" and change "I want to learn" to "I want to learn."
Start with firm confidence - let everyone believe that there is no student who cannot learn well, and turn belief into confidence and action. At the beginning of each training period, the base will hold a lecture with the theme "There is no student who cannot learn well". He uses his own personal experience to explain that there are no students who cannot teach well, and establish and publicize typical examples. During the actual training process, the company did not take the initiative to eliminate a single student, and only four students dropped out of the program due to family reasons.
In learning:
First, set goals and mobilize the power of personal learning.
Second, help in pairs to mobilize the power of teamwork.
Third, pay special attention to the power of mobilizing emotions. The instructors eat and live together with the students. They not only care about their work, but also care about their lives, thoughts, and emotions, and encourage students to work hard with all-round humanistic care.
3. Evaluation and communication mechanism.
Exchange of experiences among students is essential. Training work should not only be limited to the centralized teaching by instructors, but also make full use of the students' own resources and strengthen communication among them through group activities, field development, morning and evening meetings, etc. Through the exchange of experience between new and old students, the effect of teaching and mentoring can be achieved, so that new students can become familiar with the work as soon as possible; through the exchange of experience within the students, they can become familiar with and understand each other, and enhance their collective consciousness and team awareness.
4. Process closed-loop mechanism.
In every training, a closed-loop management mechanism of learning-assessment-tracking-improvement is introduced. The training assessment includes the assessment of students, instructors and training managers. The focus is on the effectiveness of the instructor's teaching, the tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavioral changes, the improvement of the training through feedback information, and the improvement of the training effect through assessment.
5. Scientific evaluation mechanism.
A scientific training evaluation mechanism must be established, including training qualification review system, training base cultivation evaluation system, daily teaching management system, instructor ability evaluation system, training results evaluation system, etc., through evaluation and comparison, promote the development of the base There is healthy competition between teachers and students.
3. Only practical training can cultivate practical talents, and only practical training can test the actual effect.
After more than a year of training implementation, the store’s operating performance has generally increased by 40-300%, the customer satisfaction rate has reached 100%, employee bonuses have increased by 200-400%, and the employee turnover rate has increased from 8% to the original dropped to 2%. Employees truly learn skills and find personal confidence and a niche for success. The establishment of the training base has better solved the company's talent reserve problem, solved the problem of business model duplication, and solved the problem of improving the company's efficiency. Annual work summary of department employees 3
1. Work review in 20xx
1. Completion of business income.
The business income of our bureau until November is planned to be 6,349,896 yuan, completing 90.1% of the full-year plan. Among them, e-commerce and agency information are not included in the income this month, and the single income is expected to be nearly 30,000 yuan.
2. Completion of the four major businesses.
As of November 30, the savings balance of our bureau reached 235.82 million yuan, with a cumulative net increase of 29.78 million yuan this year. Insurance premiums were RMB 790,000, circulation of newspapers and periodicals was RMB 318,200, completing 48.29% of the plan, an increase of 17.04% over the same period last year, and greeting cards were RMB 45,000, accounting for 53%.
2. Basic situation of business operations
1. The savings business has developed rapidly.
The postal savings business is the pillar business and meal business of the postal service, and its revenue proportion has reached more than 76% of the overall total revenue. In 20xx, the net increase target of postal savings balance issued by the municipal bureau to our bureau is 38 million. However, due to the special economic situation in __, the deposit balance of the __ branch has dropped to varying degrees in the first quarter of each year, because when January comes every year, some customers go to the branches to withdraw money and purchase goods. In addition, as the Spring Festival is approaching, outsiders return to their hometowns. During the Chinese New Year, transfer money stored at branches. In addition, in __, ICBC and CCB outlets have also entered __. Therefore, this year is more severe than in previous years, and the __ branch is facing increasingly fierce competition. In response to various unfavorable factors, the branch leadership group summarized the experience of previous years and made reasonable plans for each stage, that is, working hard to stop the decline and rebound in the first quarter, ensuring a stable balance in the first quarter, and striving to improve in the second quarter. In the third and fourth quarters, we strive to make breakthroughs while completing the branch's task indicators. The leaders of the branch held many meetings and called on employees to do a good job in the savings business. Through the joint efforts of the overall cadres and employees, in the first half of the year, the net increase in the postal savings balance of our bureau was 3.31 million yuan. In the third quarter, we increased the savings business Development efforts will be made to do a good job in stringing and collecting reserves. As of November 30, our bureau has achieved a net increase in savings balance of 29.78 million yuan, setting a new high in the bureau's net increase in savings balance in the past years. The balance scale ranks first among postal and bank outlets in the region, and the demand ratio is also first.
2. The agency insurance business is developing in a healthy way.
Postal agency insurance business is a key business for Postal Finance to implement strategic adjustments. It is an effective means to avoid financial risks, adjust business structure, and achieve diversified operations. The year 20xx is a critical year for the agency insurance business to develop into a technological, mature and sustainable development. According to the requirements of the municipal bureau branch, our bureau takes agency insurance as the entry point of the main intermediary business, makes full use of the advantages of postal network resources, strives to develop marketing work in rural markets and large customer markets, and actively cooperates with many insurance companies such as Pacific and China Life Carry out comprehensive cooperation and jointly carry out various marketing and publicity activities, achieving good results. In order to fully do this work, our bureau has held many working meetings on the development of insurance business, formulated practical business development incentives, invited account managers of insurance companies to teach insurance business development experience, and learned from the insurance business organized by the __ Branch A series of valuable marketing experiences were absorbed during the training activities. As of November 30, the branch had a net increase in premiums of 790,000 yuan for the year, which was a significant improvement compared with previous years and achieved new breakthroughs, laying the foundation for the future development of the insurance business. A good start.
3. Vigorously develop postal services.
In order to better carry out the postal greeting card marketing activities and the newspaper collection work in __, the branch leaders took the lead, dared to be the first, charged at the forefront of marketing, and played a role model for the overall employees. , stimulating the enthusiasm of employees. In addition to traditional greeting cards and postcards, we have also actively organized scratch card marketing activities. In addition, with the efforts of the branch leaders, some users have expressed interest in the postcard customization business, and further negotiations are now underway. Driven by the leadership of the branch, the sales tellers actively publicized and marketed, which enabled XX's greeting card sales to achieve good results. In terms of collecting newspapers and periodicals, branch leaders took the initiative to contact the town propaganda committee and went to the countryside with Xuanqian to collect newspapers and periodicals. At the same time, they mobilized delivery workers to collect subscriptions for old customers and actively develop new subscribers. As of the end of November, 318,200 yuan of newspapers and periodicals had been collected. When going to the countryside to collect newspapers and periodicals, the two businesses of newspapers, periodicals and greeting cards are organically combined, and calendar greeting cards are marketed while collecting, thus achieving a double harvest.
4. Strengthened facility construction.
In order to make the business distribution of our bureau more reasonable, this year we have built a new 24-hour self-service bank, added automatic deposit and withdrawal machines, and automatic remittance machines. Now they are open to the public, which not only shortens the time for users to handle business Time also brings greater economic benefits to our bureau.
3. The level of postal services has been improved to a certain extent
Service is the eternal theme of the postal service and the basis for the survival and development of enterprises. This year, we have raised the requirements for external service work to the level of promoting development through service, and regard improving service as an important measure for business operations.
Branch leaders have emphasized service quality at meetings many times, and often have ideological exchanges with employees in their spare time, so that all employees fully realize the importance of external service work, consciously perform various service responsibilities, and develop themselves into good industry leaders. Standards and professional habits have formed a good and enterprising atmosphere, which has significantly improved the service level and service quality of our bureau employees compared with previous years. Through the joint efforts of all employees, the employees of our bureau now have a friendly attitude, civilized service, polite hospitality, and warm and thoughtful attitude toward users. This has basically eliminated the need for users to complain without reason, and the postal reputation has been continuously enhanced.
IV. Safety production work has been strengthened
Safety work is more important than Mount Tai, and safety work has always been the top priority of our bureau's work. This year our bureau added 4 infrared cameras and 1 treasury guardian angel. The use of these equipment not only improves physical and technical defense capabilities, but also plays a decisive role in ensuring the safety of funds. In addition, the branch office added a lighting above the deposit vehicle parking area in the back building to facilitate the smooth progress of deposit work. At the same time, during this year's World Expo and Asian Games, our bureau's sales staff can conscientiously implement the requirements of superiors in terms of express delivery and parcel delivery, package on-site, carefully inspect, and explain items that do not meet the delivery requirements to users. Euphemistically eliminate users, and carefully register the ID number of the recipient of items that meet the requirements for collection and delivery, so as to eliminate security risks in all aspects. This year, our systems are in place, responsibilities are in place, and inspections are in place. This ensures that all work of our bureau can be carried out safely and smoothly, providing a solid backing for business development.
In the next year, we will seriously reflect, start from ourselves, overcome our shortcomings, carry forward our achievements, think about the overall development of the enterprise, and strive to achieve better results next year. ;