Hello. Including: RMB savings, payment for goods, bank cards, self-operated financial management, payment and settlement, RMB management, foreign exchange, precious metals, personal financial information, bank agency business, other businesses, debt collection, treasury, and others. 1. Consumer disputes arise during the process of purchasing and using goods or receiving services for daily needs, and their legitimate rights and interests are harmed, and the complaints are made within the scope of the market supervision department's responsibilities. 2. Accept reports of counterfeit production and sale, trademark infringement, false advertising, commercial fraud, unfair competition, pyramid schemes, etc. that violate market supervision laws and regulations and infringe upon the legitimate rights and interests of consumers and operators. 3. Accept various complaints and reports on illegal activities involving product quality, measurement, standardization, special equipment, certification and accreditation, and industrial product production licenses in the field of production and circulation. 4. Accept complaints and reports on suspected illegal activities in food production, circulation, and consumption, and accept complaints and reports on suspected illegal activities in the development, production, circulation, and use of drugs, medical devices, cosmetics, and health foods. 5. Accept complaints and reports on illegal price and charging laws, regulations, rules and other normative documents, and accept disputes over patent infringement, patent counterfeiting, and copyright infringement.