Equipment after-sales commitment letter

1. After the expiration of the warranty period, I love the home implementation of lifelong maintenance policy;

2. Maintenance for, the commitment will be depending on the specific circumstances of the lower cost, transportation costs charged in accordance with the provisions of;

3. Maintenance of the appraisal of the time, in general, within 72 hours;

4. In the appraisal, the I love the home service technicians to issue a Cost, transportation cost list, the customer has the right to accept or not accept, if accepted, then start maintenance services.

(F) on the customer to buy

Furniture materials or accessories used in Yiran home cabinet, in principle, the commitment is not responsible for warranty or maintenance. If the customer insists on requesting maintenance, and at the same time have the maintenance conditions, give the maintenance and charge the relevant fees.

(VII) commitment

and Chengdu Yiran Home Furnishings Co., Ltd. "power of attorney" combined, in the effective period of authorization to take effect, the commitment to the authorization of the authorized person in the power of attorney.

(H) May 1, 20xx after the order of the customer will get this commitment.

Complaints warranty address and phone: Hereby promise!

Commitment: (seal)

XXXXX Instruments and Equipment Co., Ltd. on the bidding Nanyang Polytechnic Institute of Industrial Microbiology Key Laboratory Construction Project, the third standard package, item 11 name: stainless steel vertical autoclave sterilizers, Model: LDZX-50KBS, manufacturer: Shanghai Shenan Medical Equipment Factory, the sale of products after-sales as The following commitments:

First, the service mode

1, telephone support: by phone or fax form, will arrange for professional and technical personnel in the specified time on the equipment failure to locate and come up with a solution to the problem, and ultimately eliminate the fault.

2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting.

Second, the service commitment

1, the service response in a timely manner;

2, to solve the problem effectively;

3, the service process specification;

4, the service content is comprehensive.

The equipment provided by the company are not less than the specified warranty period, such as in this (party members open commitment) during the quality problems, our company will send specialized engineers, 1 hour to respond within 16 hours to the scene, within 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment is running normally.

Three, after-sales service content

1, the product warranty period free of charge warranty, five-year maintenance of machinery and equipment after-sales service commitment to machinery and equipment after-sales service commitment. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charge standard machinery and equipment after-sales service commitment article machinery and equipment after-sales service commitment

2, after each service is completed, will be submitted to the customer formal after-sales service report.

3, service plan: see the contents of the tender documents

4, spare parts: see the tender documents preferential spare parts.

5, contact: see the tender documents after-sales service outlets mechanical equipment after-sales service commitment commitment.

6, installation and commissioning: free of charge to provide installation and commissioning of the goods, according to the scheduled program and the actual needs of users, the development of installation programs and installation and commissioning. .

7, information: installation is complete, free of charge to provide the necessary documentation and all the information about the project. Fourth, the preferential conditions

equipment product warranty period, my company will take advantage of the permitted time (holidays) free of charge on the implementation of the product at least four times a year for regular inspections, timely resolution of the problem, free of charge customer worries.

Bidding unit seal: XXXXX Instruments and Equipment Co.

Signature of the authorized representative:

First, our company will provide users with the following `equipment warranty and maintenance services:

I am responsible for the provision of equipment: from the date of acceptance of the arrival of the equipment. Equipment into the warranty period, the warranty period of 1 year (part of the outsourcing goods according to the manufacturer's regulations). In the warranty period, equipment failure, the company is responsible for maintenance. After receiving the user's equipment failure report, if the failure is caused by our equipment, our company is responsible for providing warranty and timely troubleshooting. If the failure is caused by one of the following circumstances, it is not in the free warranty, the user should provide the cost of equipment, but the company should assist as soon as possible to remove the fault, so that the equipment to return to normal:

1. the user does not operate in accordance with operating procedures;

2. the user caused by man-made damage to the equipment;

3. other force majeure factors caused by the failure (eg, lightning, earthquakes, flooding, etc.). ) Within one year warranty period, our company provides free maintenance service for users. After the expiration of the warranty period, the company will continue to after-sales service procedures:

1. Through consultation with the user unit, to determine the content and format of the application for service and support services to implement the report by the user unit and the company to designate the relevant personnel of the two units.

2. User units need to support services, you need to fill out the service application form, faxed to our company, such as the case of emergency can be directly called to request service.

The scope and content of the support services

Our company is committed to the whole process of the project and all aspects of the provision of maximum technical services, including: hardware maintenance support services.

1. Hardware maintenance support services: Our company promises to repair any equipment within the warranty period of the equipment by the company is responsible for, the user does not pay any fees (mechanical damage and the user unit malfunction caused by malfunction except). After the expiration of the warranty period of the equipment, our company will sign the relevant agreement with the user to determine the method of charging, maintenance responsibilities, maintenance methods, to ensure the fulfillment of maintenance responsibilities.

xxx Co., Ltd.

XXX year x month x day

Our company seriously in accordance with the following requirements to make a commitment:

1 The production process is strictly in accordance with the implementation of the ISO9001: 20xx quality system and ISO14001 environmental protection certification to ensure the quality of products.

2, since the date of acceptance, to provide three years of free quality warranty, in the warranty period, the demand side of the non-man-made reasons for quality problems in the product or accessories for free maintenance, to determine the inability to use the free replacement, free of maintenance fees, parts, door-to-door service fee, transportation costs.

3, the after-sales center specifically set up this batch of office furniture after-sales service team, the team arranged a person responsible for explaining the function of the product and maintenance rules: every three months for a check and maintenance, a systematic and comprehensive annual inspection in the maintenance, including the cleaning of the fabrics, paint surface waxing, structural components of the fastening, track refueling, and so on.

4, after receiving the phone or fax about the after-sales service requirements, arrive at the scene within 2 hours, if the problem is serious and can not be solved in a short period of time, to make a written explanation and a clear solution time.

5, after the installation of goods, plus plastic film for protection, full use of personnel before sending a comprehensive cleaning service.

6, the specific warranty rules are as follows:

1, desk, meeting table class: warranty coverage for the desktop fracture, delamination of deglossing, damage to the accessories, drawers do not push and pull smoothly.

2, filing cabinets, steel filing cabinets: warranty coverage for the entry and exit obstruction, poor track and so on.

3, chair: warranty coverage for degumming, broken wire, chair seat chair back plastic plate cracking, auto-reply dysfunction, chair foot de-welding fracture, damage to fittings and so on.

4, staff desk series: warranty coverage for the desktop chipping, edge peeling, damaged fittings, drawer push-pull and so on.

5, sofa category: warranty coverage for degumming, broken line, wooden frame is not stable, damaged fittings and so on.

7, warranty service: If the product has the above problems, the province customers please contact our maintenance department. Customers in other provinces, please contact our local after-sales service organizations.

8, the customer's responsibility: customers should cherish the furniture, the correct use, if there is thought to be damaged, not in the company free of charge, but can provide the required services, discretionary charges.

9, product after-sales extension services: all the bidding product fabric refurbishment, relocation and reorganization, such as the customer has this requirement in the future, our company is responsible for the construction, and only charge the cost of fees.

Unit Name:

In fact, the after-sales service commitment mainly includes

First, there is a professional after-sales service department, professional installation and maintenance personnel, specialized after-sales service hotline twenty-four hours dedicated to listening to the customer's call;

Second, free of charge to provide customers with furniture styles and placement design, free of charge for the Users to develop a detailed demand plan;

Third, free delivery, free door-to-door installation, free door-to-door maintenance, free of charge for you to clear the field;

Fourth, one year replacement, three years of maintenance, five years of maintenance, lifelong service (five years of commodity quality problems replaced)

Fifth, wooden style furniture a year of polishing waxing, leather and iron furniture six months of cleaning and maintenance of a time;

Sixth, three years, three years, three years of maintenance and maintenance of a time;

Sixth, three years, three years, three years of maintenance of a time;

Six, three years to repair the material costs, labor costs free of charge;

Seven, five years to repair without charging any fees;

Eight, June each year for free repair, maintenance activities;

Nine, the establishment of a complete customer file, at any time to provide you with new information on the development of furniture, new trends;

Tenth, received the after-sales service call, installation and maintenance personnel within 20 minutes to arrive at the scene to repair;

Tenth, received the call, installation and maintenance personnel in the 20 minutes to arrive at the scene to repair;

XI, the implementation of the customer manager system, a car dedicated to your service.

Commitment:

Date: XX year XX month XX day

To: Shandong Weihai Tobacco Company Limited

Our company to provide the project name: Shandong Weihai Tobacco Company Limited monitoring and anti-theft

system procurement and construction, No.: SDFULLCS20140127 equipment items, brand The bidding product warranty for three years. In the equipment warranty period, you can get our free technical support and service as well as 24-hour hotline technical support; the other equipment after the warranty period, the appropriate maintenance and cost charges.

Our products since the date of sale. Three months, change the movement, do not change the shell (man-made burned, damaged, etc. will be charged at the discretion of the cost of fees). If the device is discontinued due to upgrades or other reasons, we guarantee that we can provide compatible upgrades of the product supporting products.

xxx Co., Ltd

XXX year x month x day

First, Donggang Furniture strict implementation of the national product "three packages (package repair, package replacement, package return)" provisions, from the date of delivery of Donggang Furniture products, the implementation of the "three packages"

"three packages"

"three packages"

"three packages"

"three packages", the implementation of the furniture products from the date of delivery, the implementation of the furniture products. "Three packages", five-year warranty, lifelong maintenance of quality after-sales service.

Second, from the date of delivery of the product, Donggang furniture in the "three packages" within the period of the quality of the furniture/home products, the Company will actively provide quality after-sales service to maximize the maintenance of consumer rights and interests of consumers, please be sure to retain the destruction of spare parts to prove that, otherwise, it will be discretionary charges. "Three packs" period, the company provides paid quality service, spare parts and other material costs borne by the customer.

Third, the company will visit consumers from time to time, to understand, check the use of Donggang furniture products in the performance, quality conditions, such as the discovery of problems will be timely to help deal with, maintenance.

Fourth, if consumers have furniture/home adjustment or dismantling needs, the company will provide relevant dismantling guiding services.

Fifth, after receiving the customer maintenance service call, the company will give a clear response within 24 hours by phone, Donggang furniture after-sales service outlets such as in the customer's area, after-sales service personnel will respond within 24 hours; such as in the surrounding counties and cities, the response will be made within 3 days; such as belonging to the inter-provincial city, the response will be made within 7 days. If the problem is special, can not be solved within a short period of time, the company will also be within 36 hours to make a reasonable explanation and clear solution time and program.

xxx Limited

XXX year x month x day