The root cause of the conflict between doctors and patients lies in the persistence of "difficult and expensive treatment", coupled with the profit-seeking behavior of some hospitals, leading to a layer of doctor-patient relationship is brushed with a layer of "mistrust" undertones. And from the patients reflect the cold attitude of physicians, communication is also an important cause of conflict between doctors and patients.
Medicine is a special industry, professionalism is very strong, the information and knowledge between doctors and patients is asymmetric. Patients are psychologically sensitive when they are sick, thirsting for the doctor's comfort and help, hoping that the doctor can patiently explain. At this time, if the doctor and patient communication is insufficient, or the treatment is not good, the patient's emotions are easy to "a little on the spot", leading to conflict.
But nowadays, big hospitals are overcrowded, and many specialists have to see hundreds of patients in half a day, and sometimes they don't even have time to eat lunch, so they rarely have the time and energy to communicate patiently. Some doctors, out of their busyness, dismiss patients with a few words, making patients feel cold, misunderstanding and dissatisfaction, causing unnecessary conflicts.
So, first of all, doctors should return to the protagonist of medical services, so that they can truly become the long-term savior of patients, rather than short-term temporary workers. On the issue of communication with patients, to strengthen their humanistic qualities, first become the patient's friend, and then become the patient's angel.
Secondly, hospitals should give more time to doctors to deal with their own problems, rather than making it mandatory for doctors to see multiple patients a day. The government and other relevant departments should also carry out a thorough investigation of the current medical field, the supporting facilities of the hospital and the number of patients to do a good job of scientific statistical management, the lack of equipment should be supplemented in a timely manner, in order to provide patients with safer and faster service.
Finally, the patient side should also give some understanding of the doctor, rather than violence to solve the heart of the upset. "The doctor's parents heart", any doctor wants to solve the injury for the patient through their own exquisite art, rather than ignoring irresponsible.