Hotel safety production month work summary (Selected 5)
Time always inadvertently slipped away, our work has come to an end, review of the strong walk through this period of time, the achievements actually hard-won, at this time, the most critical work summary how can fall! Do you know the format of the work summary? The following is my carefully organized hotel safety production month work summary (selected 5), for reference only, welcome to read.
Hotel safety production month work summary 1
In the XX Tourism Bureau, the group's safety committee under the guidance of the hotel and the cooperation of all employees, XX Hotel carried out a "hand in hand *** build safety, heart to heart *** welcome the Olympic Games" as the theme of the safety month activities, the entire activity from May 20 to the end of June 30 to start. The whole activity began on May 20th and ended on June 30th. Through this activity, most of the employees familiar with and mastered the emergency response to emergencies, employees self-defense and self-help safety awareness has been improved. Now the activity is a brief summary:
First, the leadership attaches great importance to
According to the XX Tourism Bureau (XX Travel Law No. 20xx9) the spirit of the document, in order to conscientiously implement the "Chinese People's Republic of China *** and the State Emergency Response Law" of the publicity and training, by the leadership of the hotel decided to study the hotel's actual situation, the combination of the security department to prepare the "XX Emergency Preparedness Program", "XX emergency preparedness program". The hotel leadership research decision, the security department combined with the actual situation of the hotel to prepare "XX emergency response plan" and "XX security knowledge self-defense and self-help manual", and in all employees to carry out extensive learning and training and plan drills.
Second, carefully prepared, carefully trained
After the hotel security department's active preparation, carefully prepared, "emergency plan" and "security knowledge self-defense self-help handbook" successfully passed the general manager review. Passed the general manager's audit, including the security, fire, transportation, natural disasters, poisoning, emergency care and other six aspects of knowledge. On May 20, June 11 by the manager of the security department of each department of the volunteer fire department chief *** counted 30 people carried out "XX emergency plan" and "XX safety knowledge self-defense and self-help manual" training. After the first round of training, the hotel safety management committee asked the volunteer fire chief of each department to seriously organize the department staff to learn, the security department to cooperate with the guidance, and require all departments to complete the training task before the end of June, and then by the fire center firefighters organized by the department of the training of the situation of the spot check, the requirements of the pass rate should be more than 98%.
May 21, the front office department first organized the department staff training, then, the other 13 departments (including leased departments) successively organized the staff to carry out the "Hongta Hotel Emergency Response Plan" and "XX safety knowledge self-defense and self-help manual" training. By June 30th, each department has organized 15 training sessions, with 445 people trained. Combined with the "5-12" Wenchuan earthquake sudden natural disasters, we believe that this training is very timely and necessary.
Third, strengthen the emergency drills
After the end of the training, XX Club, recreation center, XX restaurant, the Housing Department and other departments combined with the departmental service area personnel concentration, the characteristics of the evacuation of the difficult, in the departmental area to organize the evacuation of all employees to carry out the fire drills. The security department of the drill guidance, and organization of non-duty security to the scene to observe.
Fourth, consolidate the results, strengthen the publicity
In order to consolidate the results of the training, expand the publicity effect in the staff, and deepen the impression of the importance of safety work, the Department of Security in conjunction with the requirements of the "Safety Month", respectively, in the staff canteen to produce the second issue of Safety publicity pictures; in the key parts of the sticker hanging safety publicity wall charts, in the hotel main entrance to hang publicity cloth signs.
Through training and drills, the majority of employees have a certain understanding of the response to emergencies, master. Basically can do not panic in the event of trouble, calm and collected in accordance with the procedures. Through the training, drills, employees for the first time comprehensive, systematic safety work involved in all aspects of life and safety-related knowledge, many employees reflected after learning: this knowledge is very comprehensive, very important, go back to their families, children will let their own learning, will benefit for life!
The training has achieved good results, in the future work, we will continue the daily spot-check training system, and strive to control the trained pass rate at 98%.
Hotel safety month work summary 2
Unconsciously, a month has passed, time is like a meat bag like a dog gone! Now the past month's work gains and losses are summarized as follows:
First, the OCC room health quality has improved significantly
OCC room health quality as an important work to grasp this year, under the leadership of the higher-ups, I am in line with the work of a conscientious and responsible attitude, to lead the floor staff towards the direction of the higher-ups require efforts. The OCC room to implement more random checks, heavy punishment and rewards policy, after a period of time under the efforts of the OCC room has a more obvious improvement and is now also a rising trend!
Second, health is not comprehensive enough
1, public **** area health is not in place
For the floor of the public **** area health, in the last month's work is not in place. In the leadership on the floor inspection or will often find public **** area there are certain problems, this is my management is not in place. First of all, did not lead the new staff on the middle shift to explain each public **** area cleaning methods and steps. Secondly, I did not carry out the daily routine inspection, and found that the problems were not corrected and punished in a timely manner. Once again, not to the morning shift staff to emphasize the public **** area cleaning and maintenance.
2, for the room health maintenance is not comprehensive
For the room health maintenance, due to the last month is still busy in the completion of the room maintenance of large projects, and did not make the corresponding periodic maintenance plan, resulting in last month's room, some of the subtle parts of the maintenance can not be well followed up, so as to become the health of the dead zone.
Three, the city leaders and VIP reception did not pay enough attention to
In the work of the last month, one after another, for the city leaders in the lunch room and VIP room reception process errors. Most of them were caused by insufficient preparation and lack of attention.
In line with the requirements of the work of the best, adhere to the attitude of a monthly progress, in the next month's work to carry out the following work:
(1) on the room hygiene corners and the maintenance of small places to develop a corresponding maintenance plan, adhere to the daily maintenance, a week of a large project maintenance. Firmly eliminate the appearance of the room health dead ends. Make the room health quality to a high level.
(2) for English training. Now the hotel proposed, through training to gradually improve the majority of front-line staff of English conversation and communication skills. The department has also developed a corresponding training program and is in full swing. In addition to their own hard work, but also have the responsibility to lead the floor staff *** with the study, to comply with classroom discipline, respect for teachers, hard work, do not be late and do not leave early, after the class seriously review, and effectively will be the implementation of the English training program and to improve their own English language skills.
(3) mid-year assessment has ended, targeted to find each employee to talk, according to their recent work status and their own characteristics of counseling and encouragement, pointing out the shortcomings of their work, praising the good aspects of their work, and prompting them to correct their shortcomings, and continue to carry forward the strengths of the latter half of the year's work to have outstanding performance.
Hotel Safety Month Summary 3
May busy work has passed, now according to the department's work in May will be the department's work is summarized below.
First of all, in terms of operating income:
May **** completed revenue xx yuan, of which the guest rooms completed revenue xx yuan, accounting for xx% of the plan, the average occupancy rate of xx%, the average room rate of xx yuan; In addition, catering to complete the revenue income of xx yuan, accounting for xx% of the plan; the guest rooms in May the task is overcompleted, and compared with the same period last year, there is an increase; but compared with April's Revenue decline is also relatively large; in addition, in May, catering revenue also overfulfilled the plan target, mainly reflected in the banquet table revenue improvement, occupying a large proportion of the month's food and beverage revenue; from the above summary of operating income to the year, compared with last year, the same period this year have improved, especially in terms of room revenue, although compared to last year's increase is not large, but in terms of the structure of the source of the guests, the proportion of casual guests has been greatly improved. The proportion of the proportion has been greatly improved, but also in line with the hotel's market positioning; in addition, food and beverage, this month in terms of revenue, although the task is overfulfilled, but in the internal sources of casual consumption is a downward trend, how to improve the consumption of such sources should be the focus of the work of the next period.
In terms of departmental work: the marketing department in May completed a total of 13 batches of conference reception, which is mainly completed during the medical device conference in the store meeting reception, through the reception activities to promote the hotel brand, but also gained the recognition of the customer; in addition, reception of Sinochem Tire and Jinlaike, Zhengzhou City Highway Bureau and Shenzhen Foxconn Group and other system of conference team; in the department of Sales, this month in accordance with the annual work plan and combined with the hotel's guiding ideology, mainly on the peripheral market customers to visit the work, strengthen the political class of the source of the return visit and the formation of an effective opinion; at the same time, this month, according to the market situation in June in advance of the peripheral conference source of the market to take the initiative to visit to ensure that the hotel during the off-season sources of stability; in addition, this month to complete the visit to the Xuchang area customers. Through this promotion of the hotel products, open up some new customers; at the same time, this month, combined with the hotel star rating requirements, all promotional items in the hotel areas were redesigned to make the hotel public **** logo in line with the star rating standard requirements; in addition, this month, the department carried out team building activities, through the daily team awareness training and organization of the department of personnel out of the collective activities to strengthen the team's cohesion and synergistic ability; PR Marketing: May is the main planning of Mother's Day activities; developed a text message marketing process and standards, so that the text message marketing model has become a daily marketing; at the same time, the department combined with the catering focus on strengthening the wedding products, catering and wedding products for the re-packaging and design, has now completed the unified production of the promotional brochure will be put into use next month; in addition, this month will be the hotel points activities gift redesign and promotion, enriching the hotel points activities and gifts. Redesign and promotion, enriching the types of gifts, to attract customers to further consumption.
May's work has passed, there are many shortcomings in May's work, combined with the market situation and the 20xx annual marketing plan, is now 20xx June's work from the following aspects:
1, the department's work:
The department's theme of this month's activities are identified as a high-quality service month, how to improve the level of service to the customer as the daily work of this month. Service level as the daily work of this month, through training and requirements to improve the department's overall level of customer service, and in the activities of the selection of service pacesetters; In addition, this month, the department combined with the market situation and the task objectives to develop the third quarter of the Department of Jean sales task target decomposition, through reasonable incentives to mobilize the Department to let the enthusiasm of employees.
2, market sales:
This month will be the proportion of the hotel's guest source structure adjusted to casual guests as the main, the conference as a supplement, the team as a complement; from last year's data analysis combined with this year's hotel guest source trends, in the casual guest source and team source due to market conditions decline at the same time, in order to ensure that the hotel's revenues do not appear to decline significantly, appropriate to increase the proportion of the conference source to improve and stabilize the room revenue and food and beverage revenue this month. This month's room revenue and catering revenue; conference market, strengthen the shoe city, washing class, clothing company visits, collect industry information, grasp a variety of conference information, grasp the seasonal conference, to ensure that the hotel revenue steadily increased; team market, the sales manager to actively understand the market dynamics, and the main travel agencies to reach a cooperation intention, pay attention to Zhengzhou City, the main hotels competing hotels in the team pricing policy, and the Korean group society to actively reach further cooperation. Korean group actively reach further cooperation agreement to ensure the stability of the source, but also actively to develop new team sources; casual market, expand the scope of market development, sales efforts focused on the main source market focus on the development and maintenance of more visits to neighboring units, in-depth customer in the customer's real opinions and timely feedback and hotels; and to further strengthen the source of rooms with the channels of cooperation and communication; at the same time this month At the same time, this month will continue to strengthen the visit of customers in foreign markets, focusing on Yuzhou City, Changge City, and Pingdingshan area to develop and visit.
3, marketing activities:
This month, mainly on this year's Mid-Autumn Festival mooncake market inspection, to determine the way this year's hotel sales; the above is a summary of the work of the Department of Marketing in May and the work plan for June.
4, market competitors report
May around the main hotel room statistics:
1) x hotel 62% this month, mainly to the meeting, but also received part of the medical equipment conference, the meeting to the shoe city meeting is dominated by the meeting; the trend of the casual guest source in the second half of the month is worse;
2) x hotel 71% this month, mainly to the meeting of the Chinese Petroleum Corporation The main group price is set higher this month, did not take the tourist team;
3) xx Hotel 59% casual occupancy rate is not high, because the existing room aging serious so the competitiveness of the declining, mainly to receive the internal power conference and guests;
4) xx Hotel 78% this month, mainly to undertake the municipal government arrangements for the meeting of the medical equipment, the room are sold at the door;
4) xx Hotel 78% this month, the main medical equipment conference arranged by the city government, the room are sold at door prices;
5) xx Hotel 89% of the first half of this month's occupancy rate is higher; the second half of the month has been declining; the above hotels and combined with the overall situation in May, the overall market trend in this month by the impact of the medical device conference are the first half of the month, the situation is better, the casual guest source is more adequate, the second half of the month was a downward trend; team market, the team source of a significant drop in April, the hotels for the price of the competition is also more intense! After entering June, the overall hotel market into the year after the Spring Festival off-season, the domestic team sources and casual market customers fell more obviously; conference market, depending on the situation, mainly product launches and ordering meetings.
Hotel safety production month work summary 4
x month my department according to the hotel leadership last month to draw up the work plan, combined with the actual situation of my department and the work plan, closely around the hotel operation safety as the center, to strengthen the department's training and management, which is summarized as follows:
a. Internal management
x month my department due to the lack of personnel, coupled with the management of the department there are certain The lack of personnel, coupled with certain problems in the management of the department, resulting in the management of the department has slackened. Its departmental personnel more grasp its weaknesses, resulting in the management of a downturn, after the care and support of the hotel leadership, the department to take the organization of individual conversations, communication of ideas, and increase the recruitment efforts to cultivate the primary management staff. Approach, increase the slack discipline, disobedience to the management of the personnel to remove, relatively to a certain extent to put an end to the phenomenon of slack discipline, standardize the management of the department.
Second, safety management
This month I Department of fire safety management, according to the Ya'an Fire Brigade on the standardization of the hotel, standardization and unity of the requirements of the flower, the system of the card and inspection, inspection and record of the table for change and production. Increase in the fire safety inspection work, the existence of fire safety hazards in a timely manner to rectify, never delay lag, this month there are two hidden safety hazards, are timely rectification. In the security and daily security management, the hotel's key areas of key monitoring and inspection, the existence of security and safety risks in the sector, strengthened supervision and put forward a number of recommendations applicable to the security, prevention, relatively in the security management of the earlier standardized.
Three, training
x month department due to the lack of personnel, the training of the department lagged behind, the new staff to take the side of the induction into the training method, the effect is not very good, especially the details of the details are not enough to carefully, coupled with the training of time is not enough, the chain of reflections of the impact on the work. In the next step in the training work, for the training work in the shortcomings, do a good job in the details of the training work, strengthen the training work, do a good job in the training work.
Fourth, there are problems
1, the management of the responsibility is not enough, the management ability to strengthen learning.
2, the lack of departmental personnel, resulting in lagging management and training.
Hotel Safety Month Summary 5
Time passes so quickly, in the blink of an eye this month has passed. Review of the hotel security department of this month's security work, in the hotel leadership and various departments and public security and fire departments have made certain achievements under the strong support to ensure the normal working order of the hotel. Specific matters are as follows:
First, the hotel's jurisdiction within the theft cases significantly reduced.
year this month, the area of the theft cases than in previous years there has been a significant reduction, mainly due to the following factors:
1, the hotel leadership of the security work is quite important to fund more than 20,000 yuan for the hotel modified closed-recorded monitoring system and spend more than 4,000 yuan for the security personnel equipped with a new walkie-talkie, improve the hardware facilities, the criminals The company has a lot of money to spend on the project, but it's not a big deal.
2, the security department in the staffing has also been adjusted to increase the security guards, security personnel from the original thirteen increased to the current xx people, to ensure that each shift at least two security guards on duty. The security personnel for the post business training, clear job duties of each post, strengthened the security personnel's sense of responsibility and accountability for the work of the Office of the hotel on all floors and around the precincts to increase the inspection efforts, strictly unfamiliar personnel in and out of the hotel inventory registration system to ensure that the criminals do not have the opportunity to take advantage of.
3, actively cooperate with and assist the public security personnel, to play their own hardware advantages, for the detection of property under the jurisdiction of the theft case to provide favorable clues for the public security departments to solve the case as soon as possible to do their due diligence.
Second, the fire facilities and equipment operating normally, did not occur a fire safety incidents.
The fire department also attaches great importance to the fire safety of the hotel, the hotel is listed as a "fire safety key units", the hotel's fire safety work on a regular basis to carry out inspections and guidance. This month, the fire department conducted a comprehensive fire inspection of the building, for the hotel problems and fire safety hazards in the fire rectification advice, and issued a letter of rectification advice.
The department received the rectification opinion, for the opinion put forward on the fire door is not in accordance with the requirements of the long-term state of closure, part of the fire indicator and the safety exit indicator light is not bright, there are individual fire safety channel heaps of miscellaneous issues, the organization of the relevant departments of the personnel to carry out a comprehensive and thorough inspection, maintenance, cleaning up the fire safety channel heaps of miscellaneous items, the replacement of a number of Door closers and indicator lamps, in accordance with the requirements of the fire rectification opinion letter for effective rectification, and in the subsequent fire safety rectification review passed a review, by the fire department's praise.
At the same time, the department to this fire safety inspection as an opportunity to learn from the experience of the lessons learned, regular organization of personnel on the fire facilities and equipment inspection, repair, maintenance, so that the fire facilities and equipment in a long-term good condition, to ensure that the critical moment is not jammed, to ensure that the hotel personnel life and property safety.
Three, mechanical equipment running normally, no major mechanical accident this month.
This month, a variety of fire fighting equipment in the hotel are in good operating condition. The hotel fire equipment types, technical difficulties, complex operation, which requires operators to have their own comprehensive technical skills, in this regard, the department from the beginning of the recruitment of personnel to check, strict selection, the requirements of the candidates must hold a qualification certificate, the hotel fire equipment must be able to skillfully carry out the operation.
At the same time, the department requires equipment operators to fire equipment in the hotel every day at least no less than two inspections, weekly inspection and maintenance of all equipment, the long-term non-use of the equipment weekly test run, found that the problem is resolved in a timely manner, to solve the problem can not be reported to the superiors in a timely manner to ensure that in the shortest possible time to allow the equipment to return to operation to ensure that all equipment and facilities are always in the best operating condition. The company's main goal is to ensure that all equipment and facilities are always in the best operating condition.
Fourth, this month did not occur a personnel injury accident.
This month, the department of the personal safety of the hotel personnel also attaches great importance to the continuous improvement of rules and regulations to strengthen the implementation of the system, is to prevent security risks, to ensure that the staff of their own safety is one of the important factors. Any management work is first of all people's work, the core of people's work is the ideological education, security work can not be an exception. Do a good job of preventive education of employees has become an important topic of security work. Preventive education to do a good job of preventive awareness of the staff can be improved, you can build a solid barrier in the daily security work. So we always put the preventive education work in an important position in the security work.
The department also from time to time on the positions of the safe work inspection, check the position whether there are hidden safety hazards, check whether the employees are operating in accordance with the rules. Through the inspection, the staff feel the importance of safety work, strengthen the staff's safety awareness, but also set up the staff's sense of prevention, and consciously and strictly in accordance with the operating procedures to operate, to ensure their own safety.
V. Problems.
1, safety education is not enough.
2, the rules and regulations are not sound enough.
3, a few employees have a poor sense of prevention, paralysis.
Six, the next step.
This month, the safety work has made a little achievement, but with the hotel leadership and the care and support of all departments is inseparable. Safety work is no small matter, any hint of paralysis and carelessness may cause irreparable damage, in the next step of the work, we must always keep a clear head, strict management, strict requirements, for the problems that existed this month, from the practical point of view, from the root of the problem, and strive to nip the accident in the bud. At the same time, the good aspects should continue to maintain. All staff in the department will continue to work hard to ensure the safety of hotel personnel life and property.
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