Small initiatives for warm service in wards:
1. Provide central air-conditioning and 24-hour hot water supply.
2, a bed and a curtain to protect privacy.
3. Provide convenient service box and opinion book.
4. Provide patients with a clean, comfortable and convenient medical environment.
5. The bedside staff is relatively fixed, and the basic nursing program is guaranteed.
The implementation of warm services in the ward, first of all, medical staff to do with the patient to create a good relationship with patients, patients and relatives to leave an excellent first impression, if necessary, to smile.
When the patients were admitted, the patients or their relatives were introduced in detail to the doctors and nurses in charge of the beds and the nursing staff in the wards, as well as the environment of the wards, the application of the telephone bell, the work and rest schedule, and the relevant management regulations.
Medical staff should be aware of the patient's illness and psychological state, and encourage the patient and relatives to express their needs and concerns, creating a good relationship of trust and increasing the patient's sense of comfort.
Establishing a good nurse-patient relationship:
1. Nurses smile and stand up to greet new patients, giving patients and families a good first impression.
2, prepared bed linen yuan. Escort to the bed, proper placement, and notify the doctor. Complete the collection of admission weight and vital signs.
3, take the initiative to introduce themselves, admission informed: to the patient or family members to introduce the bedside doctors and nurses, ward nurse manager, introduction of the ward environment, the use of call bell, work and rest time and relevant management regulations.
4, understand the patient's complaints, symptoms, self-care ability, psychological condition.
5, such as emergency admissions, according to the need to prepare the cardiac monitor, oxygen inhalation device.