In order to "provide customers with the most satisfactory products and services" business purposes, Kunming Jiaxiao Tap Water Engineering Technology Company Limited solemn commitment: to ensure that the advanced nature of the equipment, reliability, stability at the same time, and constantly improve the quality of service from the sale of delivery to after-sales, debugging open
1, the product warranty period, scope, warranty conditions
For the product from the date of purchase of two years from the date of purchase, the user purchased the goods of all parts of the occurrence of non-human damage, the user can be replaced unconditionally. Users of goods purchased by the occurrence of non-man-made damage to the components, will be free to replace the performance indicators are not lower than the original specifications of the new parts.
2, free of charge warranty period from the way: from the date of acceptance within two years. 2, problem solving, troubleshooting speed
In order to better ensure the normal operation of the equipment, timely answers to questions raised by the user to help users solve the problem, free of charge during the warranty period maintenance personnel received maintenance notification to the scene time: I have set up a special after-sales maintenance service department. Failure response time within the city no more than 2 hours to respond, within 24 hours to give a solution. Province according to the fastest transportation shortest time to the scene. 2 hours to give a solution. After the user reported repair, in the specified time can not solve the problem, to provide no less than the original grade of the equipment for the buyer to substitute.
3, spare parts supply
The company stores sufficient spare parts to ensure that customers will not be lack of parts and delay the system operation, special circumstances, can provide the appropriate type of equipment for temporary replacement.
4, the use of equipment training, guidance
equipment installation and commissioning is completed, the organization of equipment management, operators focused on lectures (including PPT theory and practice operation mode combination); arrangements for the training of a total of not less than 2 hours.
5, regular inspection
Our company will inspect the system for one of the routine maintenance work, that is, the company organizes a half-yearly inspection of the equipment running. The company inspection engineers and technicians are mainly involved in the design staff. And listen to the user maintenance personnel reflect the problems and suggestions, and constantly improve the product hardware and software functions and quality.
6, service hotline
Kunming Jiaxiao Water Engineering Technology Co., Ltd. opened a service hotline: 0871-xxxxxxxxx, xxxxxxxx, contact: xxxx. every week from Monday to Friday to solve all kinds of difficult problems for customers.
7, quality assurance period after the repair, maintenance content and service
In the company's products sold and over the warranty period, the door for customers to upgrade or maintenance of the product, to the customer to charge the service cost (including spare parts costs and maintenance labor costs).
Commitment: XXX
Time: XXXX, XX/XX/XX/XXXX
Commodity after-sales commitment 2Dear customer:
Hello!
Thank you for your trust and support of so-and-so! In order to protect your legitimate rights and interests, exempt your 'worries, we buy your so-and-so products after-sales service to make the following solemn commitment:
So-and-so production of all the products, whether sold directly or through the distributor of the products sold by the implementation of the three packages, that is: package return, package replacement, package repair.
First, a month of return:
A certain product from the date of sale, such as product quality problems, can be returned within one month! Returns must be returned to the purchase invoice or receipt, the product on the "torn invalid" seal must be intact, both are indispensable.
Two, March replacement:
So-and-so products from the date of sale in March, if you buy the product quality problems can not be normal use can be replaced for free. You can return the faulty products and accessories to the dealer (if purchased at the dealer) or directly to the so-and-so (if purchased directly at the so-and-so), we will immediately replace the same model of the new product for you. The "tamper-evident" seal on the returned product must be intact.
Third, one year repair:
A certain product from the date of sale within one year, if you buy the product quality problems can not be normal use by a certain free repair. You can return the faulty products and accessories to the dealer (if purchased at the dealer) or directly to the so-and-so (if purchased directly in the Deyang four-star electronics), we will immediately repair for you, after the repair of the product to ensure that the performance of the new product.
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Four, special affirmation:
1, if belongs to any of the following cases can not enjoy the "three packs of commitment" services:
1.1, has exceeded the "three packs of
1.2, not in accordance with the "instructions for use" requirements of the use, maintenance, storage and lead to failure or damage;
1.3, the product shell is opened, "torn invalid" seal damage;
1.4, due to force majeure such as Force majeure (flood, fire, lightning, etc.), the environment, climate interference, and other external factors such as unstable power supply, computer failure, hot plugging or wiring errors and other improper operation factors and failure or damage;
1.5, other non-product design, technology, manufacturing, quality and other issues resulting in failure or damage;
1.6, special customized products do not accept returns.
2, so-and-so in the product manufacturing, sales, supply and use of the responsibility, whether based on a letter of commitment, contract, negligence, product liability or other items, should not exceed the original cost of the product. For unintentional or inevitable customer losses, including loss of profits and use of damage caused by the manufacture, sale or supply of the product, so-and-so shall not be liable for any compensation.
3, a certain person is not responsible for door-to-door installation and commissioning, is not responsible for door-to-door collection of maintenance products, does not bear the maintenance of the product sent to a certain person or around the cost of sales and service organizations and maintenance of the product sent to the user or distributor costs.
4, all products in accordance with so-and-so product manual technical specifications for the provision and acceptance, any special requirements or changes are not attached to the product service, must be implemented in a separate contract.
5, more than the free warranty period of the product so-and-so will no longer undertake maintenance obligations.
Commitment: XXX
Time: XXXX year XX month XX
Commodity after-sales commitment letter sample 3In order to create a famous brand, improve enterprise visibility, establish corporate image, our company in line with "the pursuit of high quality, user satisfaction for the purpose of" the spirit of "the most favorable price, the user's satisfaction for the purpose" of the spirit of "the most favorable price, the user's satisfaction for the purpose of" the spirit of "the best quality, the user's satisfaction for the purpose of". "The most favorable price, the most attentive service, the most reliable product quality" principle to your solemn promise:
First, product quality commitment:
1, the product's manufacturing and testing of quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
2, product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international quality products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the composition of the product as the cost of the basis, in good faith to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, scheduling, and strive to meet the needs of users.
2, product delivery, our company to provide users with the following documents;
① goods pickup list
② goods quality inspection report
Fourth, after-sales service commitment:
1, the service purpose: fast, decisive, accurate, considerate, thorough
2, service Goal: the quality of service to win user satisfaction
3, service efficiency: the product before the arrival of the purpose of quality problems, the supply side in the notification, the relevant person in charge will be given within 12 hours to a reasonable treatment.
4, service principles: improper operation of the product in the use of the process, resulting in product problems, the supply side can provide solutions. No less than three times a year to return to investigate the use of the user.
Commodity after-sales commitment letter model 4To: Shanghai Oriental Hospital South Hospital Materials Management Department
Shanghai Top Zan Trade Co., Ltd. to participate in the Shanghai Oriental Hospital Orthopedic Implantable Medical Devices centralized purchasing project. Once the deal is made and the purchase and sales contract is signed according to the law, our company guarantees that: the production standard of the above products reaches the product implementation standard; during the purchasing period, we guarantee that we will provide the hospital with sufficient sources of goods in a timely manner. If there is a violation of the law, the responsibility for breach of contract.
Our company guarantees that the quality and supply guarantee is true and legal, and is willing to assume all legal responsibilities
The validity of this guarantee is limited to: XXXX year XX month XX to the end of the procurement cycle.
Commitment: XXX
Time: XXXX XX/XX/XXXX