In addition, we must also pay attention to the following links in the etiquette:
Case 3:
A daily necessities limited company manager's office secretary boy received the guests, on the way back from the airport, he enthusiastically introduced the local customs and anecdotes, but also talked about their own families and personal economic income. When the boy asked the other side of the family situation and personal economic income, the guest smiled but did not answer.
Analysis: the boy paid attention to not cold guests, take the initiative to find topics to communicate, and hope to form **** the same language, this is correct. However, part of the topic selection is not appropriate, involving the guests' personal privacy and taboo topics. At the same time, the boy should also pay attention to the listener's reaction, timely adjustment of the topic to *** with the issue of concern.
(1) conversation people are in the language of emotional communication and information exchange, so the secretary and visiting guests between the language exchange is essential. Secretary in the conversation, must be full of spirit, natural and generous expression, tone of voice and affinity. Talk with the guests to maintain an appropriate distance, do not use the finger to point at people or pulling and tugging. Be good at listening to the conversation of the visiting guests, eyes on the other side to show concentration. Talk to use polite language and pay attention to the content, generally do not ask the age of the lady, married or not; not directly ask each other's personal private life and religious beliefs, political views and other issues; should not talk about their own not very familiar with the topic.
(2) introduction of the secretary to ask the identity of the visitor, the intention, the need to meet with the leadership or other departments to meet, the secretary should be in the leadership and get the consent of the leadership, for its introduction.
Secretary in leading the visitors, to match each other's stride, in the left side of the guests before a meter to guide. When leading the way, the upper body slightly to the right body, left shoulder slightly forward, sideways toward the visitor, to maintain a distance of two or three steps, you can walk and introduce the relevant information to the guest. When you turn a corner or go up a staircase, you should make a movement first so that the other person understands where you are going. If you want to take the elevator, you should first tell the guest floor, and then hold down the button on the side of the elevator, ask the guest to be the first person elevator, the secretary to go in and then press the floor button; down the elevator should also ask the guest to go first. Before arriving at the meeting room or the leader's office, you should indicate "this is the meeting room" or say "here is ......", and knock on the door to show politeness before entering. After receiving permission, open the door, hold the door with your left hand, and signal "please come in" with your right hand. If the door is open to the outside, the secretary pulls open the door, sidles up next to the door, presses the door with his hand, and lets the guest enter first; if the door is open to the inside, the secretary pushes open the door, enters first, and then invites the guest to enter after pressing the door. General right hand to open the door, and then turn to the left hand to hold the door, facing the guests, guests into the door and then close the door, usually called "outside the door guests first people, open the door to their own first people". To the parlor or the leader's office, to guide the guests to be seated. When seated, to comply with the "right for the top, left for the bottom" etiquette, gestures with the guests, guests are invited to sit on the seat. Generally, the seat farther away from the door is the upper seat. In long sofas and single sofas, the long sofa is the upper seat. As shown in Figure 2-1, seat A is the upper seat. Figure 2-1 location of the upper seat
After the guest is seated, the secretary should take the initiative to pour tea for the guest with a disinfected clean cup and hand it over with both hands, the fingers can not touch the mouth of the cup, and should be polite to say: "Please use the tea".'
(3) Introducing the secretary to lead the visitors into the parlor or the leader's office, when the leader and the visitor to meet the two sides, if it is the first time to visit the guests, by the secretary of the two sides should be succinctly the position, name, the visitor's unit and the main purpose of the visit to make an introduction. If the two sides have been acquaintances, many times to meet and deal with, this process can be dispensed with. To pay attention to the basic etiquette of the introduction.
1) Standing introduction, do not turn your back to any one.
2) The order of introduction, the general principle is "four first, four later": the first man introduced to the woman, the first young introduced to the older, the first low status introduced to the high status, the first guest introduced to the host. Such as "Ms. Wang, please allow me to introduce, this is XX Medical Equipment Co. Then, facing Manager Li, say, "Manager Li, this is Ms. Wang from the marketing department of XX Pharmaceutical Co." Here are introductions between people of different genders, men and women, addressing women first and then men, introducing men first and then women. If you introduce a person to the crowd, you should first introduce the person to everyone by saying, "Gentlemen, please allow me to introduce Mr. Lin of XX Computer & Electronic Engineering Co." Or say, "It is my honor to introduce to you all, this is Mr. Lin, Manager of the Systems Department of XX Computer Electronic Engineering Co." Then introduce the congregation to this person one by one. When introducing everyone to a person, his or her introduction can be done one by one in the order of seating or in the order of seniority of position. The content of the introduction is mainly the introduced person's unit, position, name, etc., as concise as possible, without rendering.
3) When introduced, gestures should be elegant and polite. Arms to be introduced to the slight stretch, palm up, four fingers together, thumb open, do not extend a finger pointing to the introduction.
4) After the introduction, you can ask the leader whether there are instructions, or for both sides to send tea after the polite exit. When you go out, face the room and gently bring the door.