1, answer the phone, receive faxes, transfer calls or record information as required to ensure timely and accurate.
2, on the visiting guests to do a good job of reception, registration, guidance, timely notification of the visited. For unrelated personnel, door-to-door sales and unreasonable people should be rejected.
3, to keep the company clean and hygienic, show a good image of the company.
4, supervise the daily attendance of employees.
5, responsible for the company's courier, letters, parcels, the receipt and dispatch of work 6, responsible for the inventory of office supplies, do a good job of registration and archiving. And the office supplies of the collocation, issuance, in and out of the warehouse to do a good job of registration.
7, from time to time to check the inventory of supplies, timely and good logistics.
8, responsible for the monthly statistics of the company's staff attendance, attendance information on file.
9, responsible for copying, faxing and printing and other equipment use and management, rational use, reduce material consumption.
10, is responsible for organizing, classification, custody of the company's commonly used forms and based on the actual use of additions.
11, do a good job of pre-meeting preparation, meeting records and post-meeting content finishing work.
12, do a good job of material collection, file management and other work.
13, to assist the superiors to complete the company's administrative affairs work and the internal daily affairs of the department.
14, to assist superiors in housekeeping, security management, to provide timely and effective administrative services for other departments.
15, assist the director to do a good job of coordination between the various departments of the company, and actively complete the temporary affairs assigned by the superiors.
Hotel Front Desk Duties II1, through the provision of assertive service and group cooperation to meet and exceed the expectations of customers and team personnel.
2, do anything sensible and reasonable to meet and exceed guests' expectations and provide value-added services to guests.
3, Provide quality service by answering guest questions immediately, effectively and courteously during check-in, check-out and stay.
4, Register, process, and greet the guest and welcome him/her to the hotel.
5. Answer guests' questions about the hotel.
6, to make arrangements for special requests from guests.
7. Review the logbook for each shift to keep up to date with the progress of the hotel and update the logbook for the next shift.
8, by working with the baggage room, guest services, reservations and room service departments to arrange for the completion of customer service.
9.Reduce loss of turnover by strictly adhering to all open credit and inventory control procedures.
10. Ensure that all guests have open credit at the time of check-in.
11, Completes high volume closing reports and verifies accuracy of registration information Monitors guest accounts to ensure compliance with hotel credit limits.
12, Comply with all open credit and inventory control procedures to improve the timeliness of cash flow 13, Confirm all information for booked stays, name, address, payment method etc.
14, Retrieve names, addresses, and approval codes for cash and credit card paying guests.
15, Identify and record special payment instructions and notify the Finance Department.
16, Accurately complete shift turnovers by obtaining approval signatures and authorization codes.
17, Increase turnover by offering guests upgraded rooms and marketing hotel facilities and stores.
18, Demonstrate a working knowledge of all hotel services and amenities and effectively assist hotel guests.
19, Handle guest mail, messages, and packages correctly and ensure that guests receive these items.
20, All problems or abnormalities are to be reported immediately to the immediate supervisor.
Front Desk Supervisor Job Responsibilities
1, under the leadership of the manager of the front office, responsible for the management of the front desk, directly to the manager of the front office;
2, in accordance with the business requirements and work procedures, supervise the reception desk, the business operation of the information desk;
3, do a good job in the ideological work of the subordinates, mobilize the enthusiasm of the staff to efficiently and effectively complete the work of all the work arrangements;
4, responsible for the management of the front desk;
4, responsible for the management of the front desk;
4, responsible for the Division staff scheduling, attendance, bonus assessment and approval of temporary leave within a day;
5, check the staff's appearance and work process, supervise staff to do things according to the rules, depending on the performance of the staff to give rewards and punishments;
6, to help subordinates to solve the problems encountered in the work of the work, dealing with the work of the table errors and accidents;
7, the development of the training program, regular business training for the staff of the Division. Regular business training and assessment of the staff of this office, and constantly improve the staff's business level and quality of service;
8, responsible for the daily work check, presided over the convening of the regular pre-shift meeting, set up, check the day's important reception work, will be conveyed to the lower level of the superior's instructions, will be the situation of the Office of the higher level in a timely manner;
9, is responsible for the reception of the storage and maintenance of the equipment.
10, to help the reception department manager to do a good job in the daily reception work, preside over the front desk shift overall work, create a good working atmosphere;
11, the supervisor of the regular meeting, timely understanding of the staff's thinking and report to the department manager, check and supervise the department staff's instrument appearance, organizational discipline, polite language and work efficiency;
Hotel reception supervisor job responsibilities four1. Front Office Manager is responsible for the daily management of the reception team of the main desk.
2. Participate in the regular meetings of the front office department, and reflect the problems in the work.
3. Be fully conversant with all hotel rules, regulations, policies and procedures and ensure their implementation in the department.
4. Maintain a good working relationship with colleagues on the shift and other colleagues in the Front Office Department.
5. Responsible for the work of the staff of the main desk arrangements, inspection and supervision of staff in strict accordance with the work norms and quality requirements to achieve quality service.
6. Responsible for organizing on-the-job training for reception staff to meet the requirements of the hotel.
7. Ensure that the reception staff personal hygiene standards and instrument appearance to meet the requirements of the hotel in all aspects.
8. Check the attendance situation, the preparation of the team staff scheduling, reasonable arrangement of shift staff.
9. Supplementary, receive the department's various work required stationery, reports, and other items.
10. Check and ensure the normal operation of the department's equipment and devices.
11. Fully familiar with the hotel's computer system operating procedures to ensure that the staff can be skillfully operated.
12. Ensure that employees provide courteous and professional service.
13. Understand the status of the hotel rooms, the flow of guests and the arrival and departure time of the main guests, and make the appropriate arrangements, reasonable room scheduling.
14. Peak period to assist the receptionist for registration into the note checkout procedures.
15. Strictly control, manage and check the production of room keys to prevent any errors.
16. Check all guest messages and ensure that guests receive all messages in a timely manner.
17. Ensure that guests' emails/faxes etc. are handled properly.
18. Perform and complete other duties as required.
Skills Required
1. Familiar with office work procedures.
2, proficient in the use of Word, Excel and other office software, will use the Internet to find information;
3, with excellent Chinese and English writing skills, expression ability;
4, with good communication skills, coordination skills, and a strong sense of confidentiality;
5, proficient in the use of various types of office automation equipment;
6, good adaptability, able to work under pressure.
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