After-sales service job responsibilities (General 26)
In the development of a constantly accelerating society, each of us may come into contact with the job responsibilities, a complete job responsibilities should include the name of the department, the direct superior, the subordinate departments, the management authority, the management function, the main duties and so on. There are many considerations for developing job responsibilities, are you sure you can write them? Here is my collection of after-sales service job responsibilities for you, welcome to share.
After-sales service job responsibilities Part 1
Responsibilities:
1, responsible for the company's laboratory instrument repair, maintenance, return visits;
2, responsible for the installation of the new instrumentation, debugging, training, technical support;
3, a full understanding of the market state, and in a timely manner to the higher level supervisors Reflect the situation of competitors and market dynamics, put forward rationalization proposals;
4, the development and implementation of hospitals under the jurisdiction of the after-sales service plan, collect information on the intention;
Qualifications:
1, college and above;
2, more than 1 year of experience in after-sales service of equipment;
3, with a strong understanding of the market state, timely to the superior supervisor of the situation and market dynamics, put forward rationalization proposals.3, with strong independent work ability and social skills, good communication skills, coordination skills and teamwork ability;
4, physical health, independent analysis and problem-solving ability.
Responsibilities
1, installation of equipment, complex maintenance of equipment, printing process training;
2, customer satisfaction management;
3, participate in internal print production
Requirements
1, secondary school education, familiar with computer operation, electrician license, three-dimensional drawing foundation;
2, 5 years or more experience in mechanics;
3, able to travel frequently at home and abroad;
4, standard Mandarin, strong expression, clear thinking, good organization and planning ability, and can use English to communicate.
After-sales service duties Part 3
1, accept customer inquiries, complaints, and can well complete the product repair and bad parts processing work;
2, collation and analysis of after-sales service process feedback data and information, and from time to time to summarize the product repair rate data for the company to enhance the quality of the product to do the reference basis;
3, to assist other departments in the after-sales support work;
4, to assist other departments to support the work;
4, timely return parts as well as bad pieces of mail home, and summarize the phenomenon of product failure, classification and organization, statistics of faulty products in the production batch;
5, with the Ministry of Production, Sales Department **** with the analysis of the causes of product failures, and describe the faults in a reasonable way, so that the customer is easy to understand and accept;
6, according to the analysis of the situation of the return of different products. Phase of the product design, process, function, stability, packaging and transportation and other aspects of the improvement of the recommendations and suggestions;
7, sense of responsibility, a strong sense of customer service, good language skills, with patience, meticulous, inclusive consciousness, able to withstand a certain degree of work pressure;
After-sales service job responsibilities Part 41, according to the meeting reception booking form to do a good job of the venue Layout plan work;
2, on duty should be uniformly dressed, wearing a license plate, do a good job in the conference reception services;
3, instrument cleanliness, demeanor, maintain a smile service, the use of polite language.
4, before the meeting, according to customer requirements, do a good job before the meeting tables and chairs, lighting, air conditioning, audio and conference supplies and other facilities and services in preparation for the work;
5, in the meeting, should be ready to meet the service needs of guests, in principle, every 15 minutes to add a tea.
6, the end of the meeting, timely clean up cleaning tea, organize tables and chairs, close the lighting, air conditioning and other facilities. Check when there are guests left behind items. If there is a leakage should contact the relevant personnel in a timely manner.
7, responsible for the coordination of work between the conference rooms.
8, the organization of the conference center receptionist to do a good job of daily venue cleaning and cleaning work, including the ground doors and windows, tables and chairs, plants and some indoor facilities and timely detection of problems.
9, responsible for doing a good job of the monthly inventory of conference center materials and statistics, to take positive and effective ways to try to reduce all kinds of materials, energy consumption;
10, responsible for the daily departmental training of employees and discipline education, to ensure that the staff safe and correct operation, speech and behavior in line with the requirements of the hotel system;
11, familiar with all kinds of facilities and equipment in the meeting room
12, responsible for staff scheduling, attendance and vacation of the first review of the work, according to the needs of customers and staff characteristics, the arrangement of daily work, found in the daily work of the problem should be reported and dealt with in a timely manner.
13, to complete other work arranged by the superiors
After-sales service job responsibilities Part 51. Overall coordination and management of all internal work.
2. Supporting and counseling the improvement of the internal staff's working ability.
3. Routine inspection of internal work, timely detection of existing problems.
4. Acting as a deputy for the housekeeping position or service manager to carry out housekeeping work.
5. Assist the service manager to achieve the work objectives.
6. Completion of other work assigned by the higher leadership.
Responsibilities:
1, according to the product line development requirements, leading the design of direct semiconductor laser system product line and new product introduction;
2, combined with competing products and the company's technological advantages, to complete the principle of experimentation and feasibility of validation, to ensure that the product function to achieve;
3, complete the design of direct semiconductor laser system product lines and new products;
3, to complete the direct semiconductor laser system prototype development, machine testing and failure analysis, to ensure that the performance of the standard;
4, responsible for the design and development of key components or co-development and selection of validation;
5, the product production process, process documentation, quality standards and product manuals, and other product information preparation and organization;
6, responsible for the volume of support work, leading the yield improvement and process verification. Work, leading the yield improvement and process improvement;
7, production, process and after-sales problem solving and customer technical guidance;
Requirements:
1, more than 2 years of optical design experience in the fiber laser industry, responsible for continuous fiber laser system design;
2, familiar with all kinds of mechanical processing and assembly process, familiar with the thermal management of the laser system. Mechanical processing and assembly process, familiar with thermal simulation and thermal management solutions, understanding of the power supply and control;
3, familiar with the medium and high power continuous fiber laser core components and device supplier resources, selection and verification of the use of;
4, familiar with the independent development of optical components such as the pump beam combiner and the fiber-coupled output QBH head;
5, familiar with the understanding of spectral analyzer, fiber Fusion splicer, coating machine, fiber cutting machine and other types of instruments, equipment and tools;
6, familiar with the laser system reliability test planning and methods;
7, bachelor's degree or above, mechanical design, optical engineering, optoelectronic information, optical communications, laser technology, optoelectronic mechatronics and other majors, with medium and high power fiber lasers or direct semiconductor laser system R & D and engineering department management experience is preferred;
6, familiar with the optical components of the pump beam or direct semiconductor laser system development and engineering Department management experience is preferred;
8, with a good sense of teamwork and innovation and entrepreneurial spirit is preferred;
After-sales service job responsibilities Part 71. Collect customer information, integration of information, to determine the right to expand the target customers. Then how to collect information it can be through the network, exhibitions, friends and so on.
2. Visit customers to understand what they want and need. Customer information, catalog, business model, main customer groups, main products and other information.
3. Introduce the nature of the company's industry, service forms and service programs. It is best to bring a good sample, on-site performance test, to enhance the persuasive power.
4. Comparison of the advantages of e-commerce mode, the convenience of the customer and the development trend. Convince customers to accept the service.
5. Analyze the information obtained, draw up a service plan, and solicit customer feedback.
6. Propose contractual matters, negotiate and sign.
7. Do a good job in the later service work, so that customers are satisfied.
8. Summarize and improve the business level.
After-sales service job responsibilities Part 8
1. Comprehensively preside over the work of after-sales service, regularly convene regular meetings, timely resolution of problems arising in the work to ensure the realization of business objectives.
2. Develop after-sales service management system and business process work standards;
3. Develop after-sales service work plan, to ensure that the after-sales service monthly and annual completion of business targets.
4. After-sales service department positions to complete the assessment of work, counseling staff to achieve work targets.
5. Develop after-sales service training plan and organize the implementation of the Department, to improve the working ability of employees.
6. Docking with the manufacturer's service, and actively cooperate with the manufacturer's service center, the manufacturer's service policy in a timely manner to promote and implement.
7. Timely feedback to the relevant departments of the manufacturer's service needs and information.
8. Participate in the development of after-sales service department personnel plan and performance system, fully scheduling the enthusiasm of employees.
9. Timely handling of major customer complaints and claims, monitoring and ensuring service quality and customer satisfaction.
After-sales service job responsibilities Part 9Job responsibilities
1, new and old customers to visit, good after-sales service; keep in touch with the customer, increase communication, understanding of what customers need to promote the later stage of cooperation;
2, timely handling of customer suggestions, complaints, answers to questions and comments, records collation and reporting
3, the communication and contact of monthly guests
4, good at dealing with the various issues raised by customers and various complaints.
Qualifications
1, outgoing, strong communication skills and service concept
2, have a certain customer service experience
3, do things proactively, carefully and responsibly, strong communication skills, teamwork spirit, strong resistance to pressure, able to face the customer's different problems to solve!
4, responsible, able to independently complete the task
After-sales service job responsibilities Part 101, responsible for the service adviser's daily customer service management;
2, responsible for the implementation of FAW Sedan standard service process supervision and management;
3, responsible for the service foreground on-site management;
4, responsible for the outgoing visit, the outgoing rescue and customer complaints and complaints handling. Rescue and customer complaints and complaints handling work implementation and management;
5, responsible for organizing and carrying out service marketing activities;
6, responsible for the standard service process, the service concept of the matching training;
7, responsible for the management of a repair, improvement;
8, supervise the establishment and management of the customer service file;
9, comprehensively Mastery and control of the maintenance of the vehicle settlement work;
10, other tasks assigned by the higher leadership.
After-sales service job responsibilities Part 11
Job Description ：
Job Responsibilities:
Advance notice to customers to pay renewal premiums, to help customers to change information, to improve the customer's ****, to the customer to send invoices and dividend payout sheets, to help customers for policy preservation, claims, etc..
Job Type:
Full Time. This position is also a reserve cadre post, 3-6 months of excellent performance, can be promoted to management positions.
Note: This position is an after-sales service specialist, administrative work, not a salesman
Education: college and above
Note: The company will be through different ways to job description and job duties requirements activities, if you submit your resume here, in order to avoid the repetition of trouble in the job description and job duties requirements, please do not be in the other ways to Delivery of our company.
After-sales service job responsibilities Part 12Job responsibilities:
1, the development and optimization of the department's organizational structure, customer service department business operation specifications;
2, responsible for the development of business processes, optimization, as well as the supervision and implementation;
3, is responsible for the performance appraisal, the development of rewards and punishment system and implementation of the company's assessment indicators;
4, is responsible for the development or arrangement of personnel to carry out the online system function. Or arrange for personnel to carry out online system functional availability of regular testing, summarizing and reporting;
5, responsible for customer service complaints and internal penalties;
6, the implementation of departmental coordination and the promotion of various activities with;
7, daily management of personnel, personnel training, personnel job descriptions and job duties requirements and other work;
8, with the Settlement of the Department of the error orders for refunds and reasons for finding and resolving;
9, customer turnover analysis and reporting.
Qualifications:
1, college degree or above, know public relations etiquette, management and other business knowledge;
2, strong communication skills, teamwork spirit;
3, good at optimizing the business process, and the constant pursuit of improving the efficiency of the service and the quality of service;
4, at least 3 years of customer service department work experience, 1 years of management experience.
After-sales service job responsibilities Part 13
1. Responsible for the service department according to the objectives of the service to achieve the development of service work plan, reported to the competent leadership for approval
2. Under the jurisdiction of the coordination and management of the day-to-day affairs of the positions, to ensure that all types of company rules and regulations in the management of the region to be implemented.
3. Responsible for the after-sales field service personnel to supervise and review, training, supervise the service personnel to do a good job of customer service, reasonable distribution of service personnel work.
4. Responsible for the improvement of after-sales service process and service quality improvement.
5. Responsible for resolving after-sales service disputes and emergencies.
After-sales service duties Part 14
1, to assist the general manager to develop annual and monthly after-sales service business objectives, and organize the implementation.
2, the development of after-sales service system education (training) plan, and organization and implementation.
3, the use of professional management skills, the establishment of a good long-term relationship with customers, to maintain high efficiency after-sales service, high profits (gross profit).
4, to create a good working environment, familiar with and use of after-sales service workflow, to maintain smooth after-sales service system.
5, the development of after-sales service all employees (positions) work responsibilities, and can be combined with the practice of continuous improvement.
6, according to Toyota (or manufacturers) service concept, the organization to establish a complete customer management mechanism and measures to maintain a high level of customer satisfaction.
7, the establishment of a total quality management system, and organization and implementation, to maintain the advanced quality reputation in the region.
8, using the basic principles and methods of customer complaints, handling all kinds of complaints.
9, to assist the general manager to develop to ensure that the target completion of business strategies and measures, and organize the implementation of the implementation of the use of PDCA method of continuous improvement.
10, to complete other work assigned by the higher leadership.
After-sales service duties Part 15
1. Responsible for accepting customer complaints and other customer relationship maintenance and management.
2. Responsible for analyzing and organizing the feedback of the service personnel 'data, information, etc., to solve and summarize the problems arising from the work in a timely manner, and report to the competent leadership.
3. Responsible for after-sales service specification, technical training, technical guidance to the staff belonging to the work.
4. Completion of other work assigned by the higher leadership.
After-sales service duties Part 16
Job responsibilities:
1, according to the company's arrangements, to complete regular visits to old customers and maintenance work;
2, enthusiastic and patient answers to customer questions and inquiries;
3, to solve the customer's problems through effective communication, and to do a good job of registering the work;
3, through effective communication to solve customer problems, and to do a good job of registration;
3, to solve the customer's problems, and to do a good job of registration.
4, when the problem can not be solved, timely escalation of the problem to the supervisor to accept;
5, completely and accurately in accordance with the company's process work, including the complaint management process, data entry work, etc.;
6, to accept the company to provide regular training;
7, to complete the supervisor accounted for by the other work.
Requirements:
1, 22 ~ 40 years old, good health, good features;
2, college education and above;
3, standard Mandarin, good coordination and communication skills;
4, good psychological quality, able to withstand a certain degree of work pressure;
4, good psychological quality, able to withstand a certain degree of work pressure;
5, good psychological quality, able to withstand a certain degree of work pressure;
6, to receive regular training provided by the company. /p>
5, positive, good service consciousness;
6, more than one year of customer service workers are preferred.
After-sales service job responsibilities Part 17
Job responsibilities:
1, after-sales business team building, management of the daily businessman, tracking the businessman's policy information information, to provide upward promotion for its convenience.
2, after-sales personnel training and counseling training, good after-sales personnel psychological counseling.
3, to complete their own corresponding customer service work, and actively for the customer to do the relevant information change and insurance advice.
4, actively understand the business content of the company's publicity, from the customer's point of view, to provide explanations and follow-up services for the old customers, to ensure that customers can get the benefits issued by the company in a timely manner.
Requirements:
1, college degree or above, bachelor's degree is preferred.
2, responsible, positive, have a strong sense of teamwork
3, have the responsibility, dare to challenge, strong resistance to pressure and psychological ability.
4, cheerful personality, service consciousness, good communication, can play a positive sunshine positive energy role model effect.
5, ambitious for the future, planning and goals.
After-sales service duties Part 18
Job responsibilities:
1, the smart community daily after-sales problem acceptance and coordination of the solution to customer satisfaction is responsible for;
2, the customer property management platform (smart community) training;
3, with the account manager to complete the technical exchanges in the showroom,
4, with other departments of the Ministry of Business to do a good job of user communication, information *** enjoy, technical coordination and other work;
5, with the market to complete the application of the system demonstration, product promotional materials writing work;
6, the leadership of the other work arranged.
Requirements:
1, college diploma or above, 1-2 years of intelligent community or intelligent building pre-sales technical support or customer service experience is preferred;
2, have a strong learning ability, acceptance of new products, the need for regular learning and training;
3, be able to skillful word, excel, pdf and other office tools;
4, strong communication skills, strong sense of responsibility;
5, high efficiency, strong coordination ability, strong sense of teamwork.
Promotion direction: customer service - customer service supervisor - customer service manager - customer service director
ICT Business Department for the company's new expansion of the business sector, combined with the company's existing business advantages, the main focus in the early stages of the smart community and building intelligence as a precursor to the future growth of space is vast, and the urgent need for those who are interested in joining the team, and the company's new business **** with the growth.
After-sales service duties Part 19
1. Comprehensive coordination and management of all internal work.
2. Supporting and counseling the improvement of the internal work capacity.
3. Routine checking of housekeeping work and timely identification of problems.
4. Acting as a deputy for the housekeeping position or service manager to carry out housekeeping work.
5. Assist the service manager to achieve the work objectives.
6. Completion of other work assigned by the higher leadership.
Requirements:
1, 20-35 years old college (including) or above;
2, must hold a college and above diploma in order to be qualified for interviews, the particularly excellent can be appropriately relaxed;
3, with Strong learning ability and excellent communication skills;
4, tough character, agile thinking, with good adaptability and stress resistance;
5, have a keen market insight, have a strong sense of enterprise, sense of responsibility and positive work attitude.
Salary:
1, salary structure: base salary of 2,000 + commission (24%-35%) + level allowance + benefits (monthly incentives, quarterly travel, insurance benefits + lifelong free training) average monthly salary of 5,000-15,000
2, the working environment: 24 hours a day exclusive central air-conditioned office, the company provides customer resources.
3, the monthly company has additional incentive programs and benefits
4, continuous training to enhance + smooth promotion channels.
After-sales service duties Part 21
Job responsibilities:
Responsible for software systems and parking equipment, such as pre-sales and after-sales technical support work, engaged in after-sales technology, for customers to solve technical after-sales problems.
Qualifications:
1. Understanding of security products, such as parking systems, pedestrian passageway equipment. Understanding of security construction procedures, such as integrated wiring, system installation and commissioning, maintenance.
2, familiar with the basic operation of the computer, do not drag, can efficiently complete the tasks assigned by the superiors.
3, have a sense of responsibility, careful other can be trained.
4, with good professional quality, work seriously, responsible, organized, responsible. Love the work.
After-sales service job responsibilities Part 22
Job responsibilities
1, responsible for the management of customer relations in the area under their control, and maintain good communication with the customer, according to customer requirements, to complete the corresponding offer and contract after-sales work;
2, according to the customer's cooperation project implementation requirements for the deployment of the project, the implementation of the project, On-site coordination and management, personnel arrangements, customer communication and service, and successfully promote and complete the implementation of the project;
3, the project all kinds of payments and settlements;
4, regular market research, to understand the peers and competitors of the dynamic information, complete the data collation and analysis, all kinds of sales-related form production;
5, actively explore the target customers, establish and Maintain new and old customer relations, enhance the company's brand influence;
6, efforts to complete the company's sales targets;
7, and actively complete the leadership of other tasks.
Qualifications
1, Bachelor's degree or above;
2, more than 1 year of sales experience or technical support experience;
3, with a certain degree of market analysis and development capabilities, good business negotiation skills;
4, cheerful and stable personality, affinity for strong, good at people management
5, skilled use of office software (word, excel, ppt, etc.).
After-sales service duties Part 23
1, the user's delivery and equipment installation and commissioning work.
2, do a good job of installation and commissioning records, including product identification information, user details and related personnel information.
3, the company sold products for after-sales service and maintenance. Respond to the customer's service needs within one working day, arrive at the customer's location in a timely manner and quickly solve the problem. Such as can not be completed on-site should be negotiated with the customer follow-up maintenance work.
4, service process information should be timely feedback to the relevant personnel, and make records.
5, carefully fill out the "technical service report form", the documents involved in the document file in a timely manner.
6, with the sales staff to develop new markets, increase new customers.
7, seriously participate in the department's business training. Improve the level of technical service, timely resolution of various after-sales problems, improve user satisfaction
8, to establish the company's professional image, to ensure that the company's reputation is not infringed upon.
After-sales service duties Part 24
1, according to the company's operations and management of the overall development plan and work objectives, the organization and implementation, to ensure the completion of the business responsibility indicators issued by the public.
2, the organization and implementation of departmental agencies and personnel adjustments and settings, performance appraisal and secondary payroll allocation, put forward the recruitment of employees and the use of the plan to ensure that the company's internal assessment, payroll allocation system is reasonably perfect and the effective allocation of human resources, and to promote the realization of the company's goals.
3, a reasonable division of labor, the user's delivery and equipment installation and commissioning work.
4, to improve the technical service level of the department, timely resolution of various after-sales problems of the user, improve user satisfaction.
5, review the "technical service report card", do a good job of the department's performance appraisal.
6, weekly and regularly will be responsible for the regional information feedback to the company, to understand the user needs and market dynamics.
7, to develop new markets and increase new customers.
8, to promote the company's corporate culture, grasp the main ideological dynamics of the staff, advocate the team's innovative team spirit, enhance the company's core competitiveness.
9, control the department's costs.
10, regular organization of the department staff business training.
11, to establish the professional image of Sofo, to ensure that Sofo's reputation is not infringed upon.
After-sales service duties Part 25
1, the implementation of product after-sales service and pre-sales technical services to customers, collect and feedback product quality information;
2, responsible for the area of the company's products sold by the installation, commissioning, technical training, maintenance and upgrading work;
3, with the business staff to do a good job in the collection of customer rate information and other information, collation of feedback
4, responsible for the maintenance of spare machines or accessories required for the distribution and collection of accessories;
5, maintenance records, feedback forms, delivery notes, receipts, and after-sales service reports, travel and monthly/yearly summaries of the collection of information, fill in the work and submit in a timely manner, and at the same time, is responsible for its correctness;
6, to keep the adopted Drawings, tools, instruments, materials and prototypes;
7, to do a good job of the company's after-sales policy to customers and the transfer of information on the document.
After-sales service duties Part 26
Requirements:
1, familiar with computer operations, will be proficient in the use of OFFICE office software;
2, with strong communication skills and affinity;
3, with a certain degree of service consciousness and the ability to work in a team;
4, Relevant work experience with driver's license is preferred, men and women are not limited. Job responsibilities:
Qualifications:
1, diligent and down-to-earth, good service consciousness and teamwork spirit.
2, with a keen sense of business, strong resilience, verbal expression and communication skills;
3, proficient use of office and good document writing skills;
4, rigorous work, strong planning, good at analyzing and thinking about the problem, responsible;
;