General hospitals designed to deal with a wide range of illnesses and injuries are general hospitals, and they usually include emergency departments, outpatient departments, and inpatient departments. Here is my 2022 Hospital Outpatient Department Job Summary for you, just for reference hope it can help you.
2022 Hospital Outpatient Department Job Summary1
Over the past year, I feel that what I'm doing now is similar to the work of a medical guide. Every day with the real guide doctor in the guide desk to receive patients. In the hospital leadership and the nursing department under the correct leadership, closely around the patient-centered, adhere to the people-oriented, to promote our work on a new level. Now my work is summarized as follows:
Our work is consulting, accompanying patients, send diagnosis, communication and coordination, for the mobility impaired and hospitalized patients to do the examination and free wheelchair, flatbed car, the distribution of all kinds of newspapers, health education promotional materials, department profile; these things are very inconspicuous, but do a good job will be able to provide great convenience for the patient, so that the patient feels happy and gratified, and then increase the hospital's goodwill and trust, do not do a good job will affect the hospital's good will and trust, and will not affect the hospital's good will. And trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermines the hospital's medical, education, the overall image of the service.
Long working hours, some people will be disdainful of our work, that the work has no technical content and does not create economic benefits, but also trivial and hard work without interest, if there is no strong sense of enterprise and sense of responsibility, the passion of our staff can easily be worn down in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like the human being has lost its The soul.
First, set up a new concept to improve the sense of professional responsibility of the staff
1, to serve patients means that the hospital environment and related matters to do a clear understanding of our staff is the patient's a "green card", the patient to the clinic, we are the receptionist; the patient to consult, we are the counselor; the patient's mobility, we are the counselor; the patient's mobility, we are the counselor. Patients come to consult, we are the receptionist; patients come to consult, we are the counselor; patients with mobility problems, we are the companion; patients are dissatisfied with the services of other departments, we are the coordinator, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the wisdom of our staff knowledge, communication skills of the test, not only to be familiar with the environment of the hospital characteristics of the technology and equipment power, but also familiar with the department's professional, diagnostic and treatment scope, features and expert characteristics. Through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of staff
The key to improving the quality of service lies in the improvement of the quality of service personnel, but it is by no means an overnight success, to master a certain amount of theoretical knowledge and professional skills, through the development of relevant duties, systems, behavioral norms and professional training, etiquette training, etc., to improve the quality of the staff of the guide, so that our staff have a A high degree of professionalism. Our work is not to be belittled with other nursing work, is the embodiment of the window of the hospital's quality service, only from this high degree of understanding, in order to take the initiative and enthusiasm to help patients who come to the clinic.
Third, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Our nurses should be compassionate, treat patients as their friends and relatives, understand and sympathize with the pain and trouble brought by the disease, grasp the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, and do a good job of correctly guiding the work of the order of medical treatment, and maintenance of the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, anxious patient's urgency, understanding of the patient's needs, the patient's understanding of the patient's needs, and the patient's needs. More importantly, to have a high degree of compassion, think about what patients think, anxious patients, understanding of patients, wholeheartedly into the work. Through the daily morning meeting time for all the guide staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work to excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.
2022 hospital outpatient department work summary 2
20__ year outpatient department continue to increase the outpatient department management, in order to create a 'triple B' as an opportunity to refine a variety of management systems, strengthen the supervision and assessment, so that the level of outpatient services continue to improve, departmental Business and technical level continue to improve, and actively cooperate with the hospital marketing work, maintain the existing medical market, and actively carry out external publicity to further expand the target market, and more actively set up a good image for the hospital, will be the main work of the year is summarized as follows.
First, the basic situation of outpatient clinics:
The outpatient department is mainly arranged by the inpatient department doctors outpatient clinic each part of the outpatient department directly under the Department of the composition of the inpatient department of the outpatient clinic, including the inpatient department of the outpatient clinic, outpatient clinic, surgical expert clinic, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, internal medicine, Chinese medicine, Chinese medicine, Chinese medicine, Chinese medicine, rehabilitation, obstetrics and gynecology, pediatrics, psychosomatic medicine, pediatrics, pediatrics, cardiovascular and physical medicine. The other part is under the direct supervision of the Outpatient Department. Another part of the outpatient department directly under the Department of outpatient clinic by the Pentacenter, stomatology and dermatology and wound clinic convenient outpatient, multidisciplinary comprehensive outpatient clinic, *** there are 11 outpatient doctors, including 1 deputy director of the physician, 3 attending physicians, 5 physicians, 1 physician assistant, nursing staff of 7 people, nursing staff, 1 person.
Section management:
The department set up to Zou Shujun for the leader, Zhang Rui, Liu Hong, Feng Bin, Huang Yumei for the members of the department quality management team, regularly summarize and arrange the management of the department. Strengthen outpatient appointment management to continuously improve the appointment rate is one of the key work of the outpatient clinic this year, this year increased the training and assessment of the appointment work, the appointment work than in previous years there has been a significant improvement. Strengthening medical quality management of directly under the department, weekly inventory of disinfection facilities in the department, the department staff to organize monthly business learning and quarterly three basic and three strict training, held a weekly morning meeting, to the staff to seriously convey the implementation of the leadership of the Department of the hospital and the relevant functional department requirements and instructions. Another key work of outpatient clinic this year is to strengthen the assessment of outpatient work discipline, requiring each department to send the outpatient attendance sheet in advance to the outpatient doctors' group and the assessment personnel, strict attendance every day, inspection of the phenomenon of unexplained absenteeism, late arrival and early departure, and punishment of those who do not strictly implement the labor record according to the relevant provisions. Actively mobilize the department staff's 'work enthusiasm, work seriously, business proficiency, excellent results of the staff to give certain rewards, for irresponsible work, by the patient complaints, after investigation indeed, to give criticism and punishment. Strict attendance of outpatient doctors, late for work, leave early, off duty situation has been significantly reduced. Arranged to the Sichuan Provincial People's Hospital for further training 1 person. Outpatient Department of the new staff are pre-service training and arranged for senior doctors to teach, the current work in the higher level of doctors under the guidance of no medical errors.
Second, the outpatient department under the clinical departments of the quality objectives to achieve statistics
1, outpatient prescription pass rate (standard ≥ 96) 98%. Anesthesia prescription pass rate (standard 100%) 100%.
2, outpatient case writing format pass rate (standard ≥ 90) 97%.
3, surgery, anesthesia, special tests, special treatment to fulfill the patient notification rate (standard 100%-)100-%.
4, the main clinical diagnosis, pathological diagnosis compliance rate (standard ≥ 50%) 92%.
5, difficult disease improvement rate (standard ≥ 90)93%.
6, the hospital emergency consultation in place time (standard ≤ 10 points) ≤ 8 points.
7, major medical negligence and medical malpractice report rate (standard 100%) 100%.
Third, the section business.
Throughout the year, the hospital completed outpatient visits, (last year's visits)
This year, the outpatient department of each department to further consolidate the level of business that has been achieved, and on this basis faster development, basically to meet the asbestos people's increasing health care needs. The Department of Pentacameral Surgery has carried out more than 160 cases of cataract ultrasonic emulsification removal combined with IOL implantation in conjunction with teachers from higher hospitals and more than 30 cases of cataract surgeries for precise poverty alleviation personnel, which has been praised by the higher authorities and the patients. It routinely carries out pterygium removal combined with conjunctival flap transplantation, laser evacuation and placement of tubes in the lacrimal channel, sinus opening under nasal endoscopy, correction of deviated nasal septum and other surgeries, and laryngoscopic support for vocal cord nodule and vocal polyp removal. The Department of Pentacameral Medicine further develops the diagnostic function of electronic bronchoscope, which makes the diagnosis of nasopharyngeal diseases clearer and has the level of lower bronchial examination, which improves the medical technology content of the department. With the newly purchased ear, nose and throat low-temperature plasma therapeutic instrument, the department has developed new projects such as low-temperature plasma ablation of nasal turbinate and low-temperature plasma hemostasis of nosebleed. The number of cases of dental implants in the stomatology department has increased significantly year by year, and orthodontic and maxillofacial surgeries have been carried out routinely, as well as several hundred cases of children's vesicle closure. The Department of Pentacameral Surgery has completed more than 1430 cases of fiberoptic nasopharyngoscopy, 2,043 times of OCT, 18 times of fundus fluorescence angiography, 65 cases of pterygium surgery, 22 cases of nasal lacrimal sac anastomosis, 10 cases of transnasal endoscopic sinus surgery, and 28 cases of vocal cord polyp removal. The Department of Stomatology has completed 25 cases of dental implants, 36 cases of orthodontics, 4 cases of zygomatic arch fracture surgery, 426 times of extraction of blocked teeth, 872 cases of complex tooth extraction, and 1 case of maxillofacial Li's type 2 fracture reset surgery. Department of Pentacenter *** counted 19,463 outpatient visits, more than 352 inpatient hospitalizations, business income of about 2.24 million yuan, income is basically the same as last year. Dentistry *** counted 8,466 outpatient visits, more than 9 inpatient hospitalizations, business income of 1.05 million, an increase of 3%. Dermatology *** counted 13,202 completed outpatient visits, business income of 316,600, an increase in revenue of about 4%.
Fourth, there are problems and shortcomings
20__ outpatient work has made some progress, but there are many shortcomings. Problems encountered in the development process:
1, outpatient doctors on time, off duty conscientiousness is still waiting to be improved, especially at lunchtime patients looking for doctors around the Department of the situation occurs from time to time.
2, equipment maintenance is a little poor, this year, the Pentacam electronic fiber laryngoscope, fundus camera, tonometer, visual field meter, etc. have appeared to varying degrees of damage, equipment maintenance costs, and affect the normal business of the department, affecting the timely diagnosis of the disease, should be strengthened to maintain the management of the equipment, to improve the normal use of equipment.
3, the department's personnel business technology to be rapidly improved. Most of the doctors in the Department of Pentacameral Medicine, the age structure of young, inexperienced clinicians, need to have a considerable period of time to grow. This year, there is a young doctor to higher hospitals for further study, resulting in a temporary shortage of human resources in the department. Stomatology is currently a serious shortage of doctors, may need to add two more doctors to meet the current needs of the work, dental implant work at present, patients and hospital workers know the low rate, the number of people currently carrying out the work is still relatively small, the patient is not enough.
4, outpatient part of the medical staff of the new things such as micro letter registration, payment, query method is not familiar with the exclusive doctor's push expansion is not active, can not guide the operation of the patient, the cloud home hospital platform of the inter-clinic booking registration operation is not skillful, did not carry out the inter-clinic appointment.
5, next year's work ideas
next year's outpatient clinic will be as much as possible to open more specialty clinics, specialty clinics, expert clinics, to further improve the appointment diagnosis and treatment services, optimization of the consultation process, will continue to expand the scale of the department, to carry out more and better technical projects, to do the following work:
1) I hope that the hospital marketing for the ophthalmology department further to fight for more cataract patients, in order to alleviate the current low number of patients.
2) Further successively send the new population to the higher hospitals for further training and learning, in order to increase the professional and technical level of the department staff.
3)With the further improvement of the function of the Women's and Children's Hospital, the outpatient supporting work of the Women's and Children's Hospital was arranged.
4) Further increase the WeChat consultation efforts to reduce the waiting time of patients in line, so that more patients can enjoy convenient and fast service.
5)Improve the utilization rate of equipment, the Pentacenter to the higher hospitals for advanced training personnel to return, and further development of equipment (such as synoptics, visual field meter and fundus laser, etc.) the regular use of equipment to improve the return rate of equipment.
6) for the stomatology and dermatology department to step up the introduction of talent to ease the contradiction of the shortage of medical personnel.
2022 hospital outpatient work summary 3
20__ year is the opening year of our outpatient clinic, in Longwan District Health Bureau of the correct leadership and strong support, in the *** with the efforts of all employees, our hospital closely around the "science and technology hospital, quality hospitals
2__ years, is my hospital's "opening year", but also my hospital's "development year", in order to the town of Tianhe and the surrounding townships "to establish a brand, occupy the market, take root! "Our hospital in the hospital board of directors under the leadership of the hospital, adhere to the "high starting point, high standards, high-grade" perspective and "account for the market, laying the foundation, the cost of doing business" concept: First, vigorously strengthen the investment in equipment, we invested heavily in the introduction of South Korea dental implant system, Japan root canal treatment system, teeth white sandblasting cleaning system, low-radiation dental x-ray system, cell phone anti-infection disinfection system, etc., and constantly improve the service capacity; Secondly, adhere to the standards of humanization, careful planning and decoration of the clinic, we set up a "three rooms and two districts" in the hospital, the three rooms are both the special clinic, orthodontic room, comprehensive treatment room, the second district for the special clinic, orthodontics room The two areas are two leisure waiting areas, one of which is TV-based, a newspaper-based, in order to suit the waiting needs of different groups of people, so that the general public as far as possible in a comfortable, elegant environment to enjoy the medical services.
Second, focus on quality management, to eliminate cross-infection.
Our purpose is "medical safety is no small matter, the interests of patients are no small matter, so defects can be avoided", medical quality management work is our "lifeline", we are, set up a medical safety management special work leadership team, led by the hospital director Wang Zhongfu. We have set up a special leading team for medical safety management, which is headed by Director Wang Zhongfu, who is also the director of the hospital, and is directly and fully responsible for all the work of the hospital's medical safety; secondly, we have strictly implemented the infection management standards of Zhejiang Province, and introduced the highly efficient cell phone disinfection system, and at the same time, vigorously strengthened the work of cleaning, disinfection and sterilization of medical equipment and medical waste recycling, so as to practically eliminate cross-infections and ensure the safety of medical care; thirdly, we have painless medical treatment. Insist on the use of imported ultra-fine needles and imported Bi-Blue anesthesia, with careful operation, combined with meticulous treatment programs, weighing the pros and cons between the various programs, *** with the development of the best treatment program, and at every step of the initiative to obtain the patient's informed consent in advance; Fourth, affordable medical care, we continue to increase the cost of medical care, and constantly improve the quality of medical care and advanced equipment input, we strictly implement and
Third, focus on the connotation of service, establish a good reputation for excellence.
"Service, reputation" is the goal we pursue, in the daily clinic work, we have always been consistent cut "people-oriented" concept, and constantly improve the quality of service: we one, the implementation of the "smile, greet, active greeting, the first to ask for help". We first, the implementation of the "smile to welcome, active greetings, the first responsible for the discharge of the hospital to send" service model, change "to be my service" for "I want to serve"; Second, the strict implementation of the five sound activities, both "to welcome the sound, Asked to answer the voice, go there to send the voice, do not understand the voice of the explanation, dissatisfied with the voice of the apology"; Third, to carry out the appointment clinic, in order to save the patient's waiting time, we in the network and telephone hotlines have opened the appointment service, convenient for everyone to visit, the patient as long as the hospital to receive the first examination and treatment, according to their own degree of convenience, through a variety of ways to make appointments The next consultation time; four, constantly improve the management of the clinic website, convenient for the majority of patients to query the oral health care information and understand the hospital a variety of information and communication between doctors and patients; five, always pay attention to the environment of the clinic is clean, elegant, comfortable, keep the windows and mirrors quiet, and provide free tea for waiting patients and their families.
Fourth, focus on dedication to society, and actively carry out social welfare activities.
We according to the characteristics of our hospital and the needs of the masses, and constantly unite and organize the majority of employees to devote themselves to social welfare, give full play to the white angel of the humanitarian spirit of saving lives and helping the wounded: First, the establishment of a youth volunteer service team, in the form of organizations to participate in the work of the community health services; secondly, to carry out the "heavy evening love, send warmth "activities, we regularly organize outstanding medical personnel to the Palace for the elderly, the village apartment for the elderly to carry out oral health checkups for the majority of the elderly, and free gift of oral health care drugs; Third, the organization of young volunteers to go deep into the village, door-to-door, free of charge to provide visits, follow up activities and oral health education and oral health care supplies, and other activities; Fourth, actively participate in the "charity one-day donation". Fourthly, actively participate in the "charity one day donation" activities, we in various occasions to the Wenchuan earthquake compatriots donations of nearly 3 yuan; Fifthly, actively carry out the "Love Teeth Day" activities in September 2 this year, we organized 12 medical staff to the village of Zhuangquan streets to carry out the attention to the middle and old age Oral health as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses scrambling, an endless stream of activities we *** to the elderly over the age of 5 years old to give medicines and vouchers amounting to more than 50,000 yuan, the distribution of oral publicity materials more than 10,000 copies, has been the general public's unanimously praised and praised.
In short, looking back on nearly a year's work, the foundation of our work has a new development, measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more enterprising, pioneering, pragmatic and pragmatic work, and strive to establish a new success for the construction of our hospital strong hospital.
2022 Hospital Outpatient Department Work Summary 4
__ year is about to pass, 20__ year has been gradually approaching, in April this year part-time director of the outpatient department since, to do their own strength to complete the tasks assigned by the hospital leadership. Some achievements have been made, but there are still some shortcomings. Now the work of these months is summarized as follows:
First, at the beginning of the appointment heard from the Emergency Department and the five senses of the Department of the two sides of the coordination of the duty, understand the situation, in the hospital leadership of the support and help, so that the two sides face-to-face to solve these problems. After both sides of the consultation and the formation of a written agreement, submitted to the hospital leadership agreed to the successful completion of this task.
Second, in September this year, our hospital outpatient appointment registration reform. In addition to the original site to the hospital registration, we have opened a variety of forms of online registration, telephone registration and other forms of registration methods, greatly facilitating the patient, but also for our hospital in the patients to win a good reputation.
Third, in addition to the various departments of the doctor's clinic time and the form of a number of changes. Internal medicine, obstetrics and gynecology have been implemented for a longer period of time fixed personnel outpatient system have received good results. The original outpatient doctors always change, the lack of continuity of patient care, very inconvenient, and now the doctor can also be responsible for the patient from start to finish. This facilitates the management of the outpatient clinic and the internal management of each department. Two surgical department due to the shortage of personnel, the department of surgery and other reasons, so far can not be fixed personnel outpatient clinic. Efforts will continue to be made to communicate more with the surgeries in the future in order to facilitate this as early as possible. The Department of Pediatrics, despite the extreme shortage of staff, still sends doctors to the clinic, so that the outpatient clinic for children to get convenient, but also to improve the order of the inpatient department.
Fourth, the establishment of rules and regulations, the implementation of good.
Fifth, the external experts and the President of the Kang can do their duty to visit the clinic on time, so that there is a phenomenon of early queuing for registration and snatching the number of our hospital has never been.
In short, in the work of 20___, the correct leadership of the hospital leadership, with the full support of the departments, made some achievements, but more should see is our shortcomings, in the future work of our outpatient clinic to carry forward our strengths, correct our shortcomings, to provide better service for the patients, for the development of the hospital to make our contribution.
2022 Hospital Outpatient Department Work Summary 5
The outpatient clinic guidance desk is an important service window of the hospital, responsible for guidance, consultation, health education, convenient service and many other functions. Over the years, the provincial hospital guide desk all staff in the higher party committee and the party committee under the leadership of the hospital leadership and the community's concern and support, closely around the creation of youth civilization "four first-class" goal, the detailed implementation of the "provincial youth civilization" work plan We insist on "patient-centered" and "people-oriented", constantly improve the management system, strive to create "youth civilization positions", and strive to improve the service quality and level of the guidance desk, so as to demonstrate the quality and level of the Youth Civilization. It strives to improve the quality and level of service at the consultation desk and display the good social image of the Youth Civilization. Now the creation of my department reported as follows:
In recent years, the guidance desk continue to strengthen the post service standard construction, actively cooperate with various departments of the hospital to improve the quality of medical care services, from the original single guide function to a set of guide, consulting, health education, help the poor and disabled multifunctionality in one of the higher level of comprehensive service system system conversion and extension.
Guide desk staff not only familiar with and grasp the latest and recent medical information, health insurance dynamics, in order to provide patients with the correct guidance at any time; but also long-term adherence to the consolidation and improvement of the level of professional knowledge of health, in order to ensure that the smooth implementation of health education work. In addition, also try to provide convenience for patients, solve problems, and strive to create a comfortable, intimate, safe and civilized medical environment. Such as: the old, weak, sick, disabled and critically ill patients take the initiative to assist, or free scheduling of wheelchairs, flatbed trucks will be sent directly to the clinic; for sudden emergencies, change of patients to implement emergency resuscitation, care and related coordination, disposal matters, to ensure that such patients can be the first time to get a safe and effective treatment and handling. This year, outpatient guidance desk *** accept patient inquiries more than 700,000 times, more than 5,000 times for patients to solve problems, to assist in the rescue of more than 400 patients in critical condition, to help more than 400 people with mobility problems, to answer more than 5,000 times the phone, free distribution of various types of newspapers and magazines, medical promotional materials more than 10,000 copies. In addition, the guidance desk continues to insist on the development of medical information query; consultation cost list printing; acceptance of registration pass business; provide free drinking water; for long-distance patients on behalf of the pick-up, mailing a variety of test report form; for mobility-disabled patients to provide free wheelchairs and flatbed car; for illiterate, elderly, disabled and other special circumstances on behalf of the patients to fill out the medical record cover, and special guidance for the clinic, if necessary, accompanied by a whole series of humanized convenience services. And bear the nursing interns guide teaching task. Usually, the guide desk medical staff also often participate in a variety of health day clinic promotional activities and activities organized by the higher Youth League Committee, and actively expand the scope of services of the "youth civilization", by the good results.
Our department also cooperates with the Department of Internal Medicine to build a "diabetes club", and actively carries out diabetes health lectures and related activities, which have been warmly received by the public, and have produced a very good social effect.
On May 23rd, a blind patient came to the hospital alone. The staff at the guide desk not only accompanied the patient throughout the whole process, but also provided him with a checklist for medication and settlement of bills. After learning that the patient needs to cross the street to take the bus home, the nurse guide took the initiative to help the patient to cross the street, and accompanied by waiting for the car, until the patient successfully get on the bus, only to leave, witnessed the process of the masses are praised.
This year, the hospital carried out a "patient-centered, to improve the quality of medical services as the theme" of the management of the year activities. Also to continue to deepen the creation of youth civilization activities put forward "four improvements", namely, improve the content of science and technology, improve the content of innovation, improve the content of credit, improve the content of culture. With the continuous development of high technology, the computerized machines at the information desk, which provide free information for the convenience of the public, have been replaced by touch-screen computers, which are automatically switched on and off on a regular basis. The touch screen computer is rare in the hospitals in Fujian Province, which provides convenience for the patients and allows them to easily inquire about the introduction of the specialists and the charges of various examinations. It is welcomed by the general public. This year, the staff of the guidance desk has also changed a lot, now the guidance desk also belongs to the Department of Nursing, the nurses have also been transferred from temporary to contract nurses, who are specialized graduated nurses, such as: midwifery, nursing and first aid specialties, for the hospital to see patients in acute and critical patients rescue laid a good foundation for service. In the practice of work, and constantly improve their overall quality and a variety of capabilities, firm theory and beliefs, and establish a correct outlook on life, world view and values.
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