Annual work summary and plan sample essay 5

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2021 annual work summary sample 3

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The end of the period summary of the high school students 5

Summer three to the countryside teaching personal summary

The end of the personal summary of 100 words

Annual work summary and plan essay:

New employees annual work summary and plan

Time is like an arrow, the years are like a shuttle, and then into the company has been nearly six months, in the company's strong leadership and concern for the support of the leadership of the company. Leaders of the strong leadership and care support, individuals in the year ___ has made considerable progress.

First, the annual work

1, familiar with the company's rules and regulations.

I entered the company in August ___, in order to faster and better integrated into the company's team, in order to pave the way for future work, I stepped up to understand the company's rules and regulations, familiar with the company's corporate culture. Through understanding and familiarization, I am proud to enter the company team, but also feel their own pressure. In the future work, I will take the company's rules and regulations as a guideline, strict requirements for themselves, faster and better to complete the work task.

2, familiar with the understanding of the workflow

As a designer assistant, my responsibility is to help the designer to complete the process of negotiating a variety of drawings and documents, for the designer to sign a single well-prepared. After a period of integration, I gradually know how to do and do a good job at hand, under the guidance of the designer's leadership, not only know a lot of professional knowledge, but also know a lot of truth in dealing with people.

Second, there are shortcomings and improvement measures

__ year has passed with the wind, looking back on their own work in the company for nearly half a year, the workload is not very large, the flashpoints are almost non-existent, many of the work is still not as good as it should be, to summarize the shortcomings of the following points:

1, the lack of communication, can not make full use of the resources

In the process of work, due to the expertise of the designers, they are not only know how to do and do a good job, but also know many things. In the process of work, due to the lack of solid professional knowledge, and there is a certain inertia, the matter is not well thought out, not careful enough, not actively seek advice from other colleagues, resulting in lower efficiency and even errors, can not achieve the advantages of the full use of resources. As the saying goes, "three people must be my teacher", in the future work, I want to take the initiative to strengthen the communication with colleagues in other departments, through the company's platform to achieve resource **** enjoy, so as to improve their own work efficiency.

2, lack of planning

In the work process, due to the lack of planning, the purpose of the work is not clear enough, the primary and secondary contradictions are not clear, and often achieve twice the effect, the leadership is not satisfied with not to mention that, they also have a stomach of grievances. In the future work process, I have to seriously develop a work plan, do things to strengthen the understanding of the purpose, to distinguish between primary and secondary contradictions, and strive to achieve twice the result with half the effort.

3, the professional face of the narrow

As a modern talent, he should be a multi-functional, so that the talent to meet the times and the company's needs. The narrowness of their own profession, the basic understanding of other professions are not, which limits their own development. In the future work process, I will strengthen other professional learning, make full use of the company's resources, improve the subjective initiative, and strive to become a multi-specialty composite talents.

Third, ___ year target plan

1. Strengthen their own learning, combined with the practical, more from the details of the consideration, conscientiously do their jobs, and actively cooperate with colleagues to work projects. Continue to strengthen the company's various systems and business learning, to achieve a comprehensive and in-depth understanding of the company's various systems and business. With the company's systems as the theoretical basis for their attendance work, combined with the actual better attendance work.

2, and actively learn from colleagues, and humbly ask for advice, and practice to drive the learning, all-round improvement of their own work ability.

3, to overcome their own shortcomings, strengthen learning, and contribute to the development and growth of the company's own modest contribution.

At the end of the day, I would like to thank all my colleagues, thank you for your company in the past six months, so that I feel warm and intimate alone in a foreign land. To thank the company, thanks to the company can give just graduated and do not know anything about me a good platform for learning, so that I have learned too much in these days have never had something.

Sincere thanks.

I also sincerely hope that we will be better and better in 12 years.

Annual work summary and plan essay two:

Annual work summary and plan

The light of day, the years like a song. 20__ year is coming to an end, 2013 with a brand new pace to us. I from the past reserve cadres to the newly promoted cabinet manager, but also nearly a year. In the past year, due to the lack of work experience, I encountered a lot of difficulties in the process of practicing also touched a lot of walls, at the same time I also get a lot of opportunities to hone, these opportunities for me to benefit a lot of feelings, now will do a year's work is summarized as follows:

A based on the work of their own, to complete the tasks

First of all, by a reserve cadre to the head of the cabinet, I have very to the transformation. As a reserve, as long as the completion of their work, and assist the supervisor and cabinet manager to deal with day-to-day affairs can be, and as a cabinet manager in the area of personnel management at the same time, but also in the distribution of goods have a clear and detailed division, in the beginning of the work is indeed a bit of a struggle, but in the supervisor and the leadership of the guidance of the colleagues to help, I look for deficiencies from their own, strict requirements for their own, and continue to learn to enrich themselves, and better to complete their own work, but also to complete their own work. Better to complete their own work. Through nearly a year of study and work, their own development has made a new breakthrough, the way of work has changed a lot.

Second self-sharpening

"The fragrance of plum blossoms comes from the bitter cold," self-confidence and self-improvement to climb the peak of the work attitude, in order to inspire employees to create value for the enterprise. Just came to XinBoDa, as a cadre staff is the most important thing is to set up a healthy and positive image in front of the staff, so as to help carry out the work, improve the sales performance of the staff. The important part of showing this image lies in the daily meeting and communication with the staff. Perhaps because not often in front of a lot of people to speak the original reason, I always stutter when I speak, I do not know what to say, timidity and nervousness occupies the whole heart, which I feel very lost and embarrassed, but people are always the more frustrated the more courageous, the more I speak on their own deficiencies in the deep thought and find out the reasons for it, I took the initiative to the higher leadership to apply for, speak more in the meeting, to exercise their guts, in the help of the higher leadership and the staff encouragement, my speech is also more and more fluent. Under the help of the senior leadership and encouragement of the staff, my speech is more and more fluent, the staff's response is also more and more good, but I must guard against arrogance and endeavor to forge ahead.

At the same time, at the same time, in the beginning of dealing with after-sales problems, because of their own business level is not enough, in the encounter of many more difficult customers do not dare to take the initiative to go to the customer exchange and communication for fear of causing unnecessary disputes, but there is no attempt to have no right to speak, the problem is always in need of a solution. Learn how to skillfully and successfully solve the problem of the method is the most important, under the guidance of the leadership, I continue to correct their own ways and means, so that the customer's trust and enhance their self-confidence.

Three goods

"Goods is the soul of a store" goods rich and varied from the management of good and bad, at first thought that there is no good management of goods, after many times with the director of the communication to understand the goods there is a lot of knowledge, such as: how to grasp the good inventory and the amount of replenishment, seasonal and temporal The amount of seasonal and temporal grasp, etc., and then in the goods should be more observation: best-selling styles in a timely manner to replenish supplies and coordination with the market; more adjustments: check at any time to see whether the layout of the hall is the same as the conditioning, and some of the dynamics of the goods; summarize: do a good job in the records of the best-selling models and to find out the problems of the models sold and adjusted in a timely manner. With these indispensable experience, now I work more comfortable than before.

The above is my nearly a year in the work of my deepest experience and benefit from the greatest insights, in 20__ years of new weather I will continue to adhere to the "leniency, strict discipline" motto of the work, and through the implementation of the "conscientiousness, pragmatism, innovation, excitement - the mood of the" post oath. "The post of the oath. I will certainly use the specific work performance to interpret the true meaning of these words, with practical action to prove that I can do better!

Annual work summary and plan essay three:

Customer Service Department annual work summary and plan

Time like a shuttle, in the blink of an eye 20__ annual work is coming to an end, since the entry __ project since the project leadership under the guidance of the project and the support of the various departments and cooperation, basically completed the beginning of the year expected to work goals and Various work plans. Since one year, the customer service department around the __ charges, strengthened the internal management of the department, strengthened the __ service level, improve communication with the owners and properly dealt with the owners of the disputes, compensation events, the work of the department has significantly improved and improved the work of the staff motivation to get a substantial increase in the satisfaction rate of the owners has increased significantly. This year's work is summarized as follows.

This year __ charges 1220000 yuan (as of December 15, 20__), collection rate of 80%, clearing the previous year's __ fee 10000 yuan; handling compensation disputes 42, reached a rate of 100%; coordinating the handling of large __ warranty repair 10 cases, the owners are basically satisfied; reception of the owners of the door-to-door complaints 12 cases, dealing with the timely rate of 100%; acceptance of the daily repair report 120 pieces, pass rate 100%; door-to-door interviews 700 people / times, acceptance of comments, suggestions more than 200 pieces.

First, this year, the department's good work performance

(a) standardize the internal management, enhance the sense of responsibility and efficiency of the staff.

Since joining the customer service department of the ___ project, I found that the internal management of the department is relatively weak, mainly in the staff's sense of responsibility is not strong, the work initiative is not enough, the work efficiency is low, and procrastination and other aspects. In view of the above problems, I further improve the departmental responsibility system, clear departmental staff responsibility and work standards; strengthen communication with employees, targeted organization of a number of training, regular reviews of the work of employees, a strong incentive for employees to work sense of responsibility. At present, the department staff work enthusiasm is high, from the original passive, conditional work into the current active, voluntary work attitude, thus promoting the development of the department's work.

(ii) take a variety of forms and measures to consolidate and improve the level of ___ charges.

This year, the __ fee collection totaled 1,000,000 yuan, the collection rate increased by 7% compared to last year (last year, the __ fee collection rate of 60%), the overall level of fees have been consolidated and further improved. Summarized focus on three charges management, first, the diversification of the form of charges, focusing on strengthening the holiday door-to-door charges. Previously, the customer service department is mainly taken by phone and posting notices of the way to call, these two ways to call there are charges low efficiency and poor motivation of the owners to pay the fee, therefore, increased the road and door-to-door ways to call, and ensure that all the customer service staff door-to-door charges on Saturdays and Sundays, and through inspections and other occasions to strengthen the communication with the owners, talk to the opportunity to call for the fee to ensure that the charge of the efficiency. Secondly, the fee measures service-oriented, through the enhancement of owners' satisfaction, to promote the owners to pay the fee willingness. Charging work is the embodiment of ___ service level, ___ service level is the basis for charging, therefore, the service is to improve ___ the fundamental level of charges. This year, we will project since its inception has been unresolved disputes, compensation issues sorted out, focused, step-by-step solution to most of the problems, the use of existing resources, regardless of the project, regardless of points within and outside, to help solve the owners of the renovation, maintenance, home and other issues, I believe that the owners will be due to the ___ meticulous touching service, and gradually increase the enthusiasm for voluntary fee payment. Third, the charge performance-based work, through incentives for employees to charge enthusiasm to improve the level of charges. Charging work has been the most difficult work of the customer service department, the staff charge has been low motivation, and will come with conditions of overtime charges.

(C) pay close attention to the quality and level of customer service, shaping a good service image.

Customer Service Department is the management of the bridge and information center, plays a role in contacting the internal and external, customer service level and quality of service directly affects the overall work of the Department of Customer Service. Since the second half of this year, the Department of my work in a good charge on the basis of focusing on good staff service management, daily before going to work staff dress, etiquette, self-check, mutual inspection, so that the customer service staff to maintain a good image of the service, and strengthened the customer service staff language, etiquette, communication and skills to deal with the problem of training to improve the quality of customer service staff services. The department set up a "thoughtful, patient, enthusiastic, meticulous" service ideas, and the idea is carried through to the owners of the service, in the service of the owners of things as their own to deal with.

(D) the successful completion of the second phase of the occupation work, laying the foundation for the overall work of the customer service department.

At the end of June, the project received the task of the second phase of the occupation, my department is mainly responsible for the second phase of the occupation of the information issued, signing, dealing with owner disputes and other work. A total of 852 households to handle check-in procedures, dealing with 31 disputes arising during the check-in period, the procedures are timely and accurate, a variety of disputes with the owners basically satisfied. Before the formal handling of the move-in work, the Department worked overtime to prepare for the move-in information, contracts and other documents, formulated a comprehensive and detailed unified speech, and organized a number of move-in drills. During the formalities, the customer service staff, through contact with the owners, understood and mastered the owners' family characteristics, types of customer groups, basic economic conditions, laying the foundation for future charges and service work. In the process of handling procedures and dealing with disputes, the customer service staff patiently for the owners to explain, answer questions raised by the owners, to show the owners a good customer service image.

(E) closely cooperate with various departments, and do a good job in the management of internal and external contact and coordination.

The important function of the Customer Service Department is to contact the internal management office and the owners and other external work, through the feedback information to provide timely service to the owners. During the year, the department has coordinated and handled 92 problems related to engineering, 40 problems related to security, 23 problems related to cleaning service and 56 problems related to developers. The focus of customer service coordination work is the follow-up of the problem and processing strategy, in the process of dealing with the problem, the Department has done a follow-up, feedback, reports, so that each piece of coordination work has been well resolved.

Second, the department's work problems

Although the overall work of the department has achieved good results, but there are still some problems. In order to further do a good job next year, the problems of the department are summarized below.

(a) The low level of staff business and service quality.

Through the department's six-month work and practice to see, customer service staff - business level is low, the quality of service is not very high. Mainly in the skills and methods to deal with the problem is not mature enough, to deal with emergencies is not enough experience, in the service of professionalism is not very high.

(ii)___The level of toll performance growth is not high.

From the current level of fees, compared to the city's average level of 75% there is still a gap, the main problems are the improper way, method of fee collection, staff motivation is not high, the preliminary and daily services left over issues are not resolved in a timely manner and the project's overall level of service is low, which the staff fee collection motivation and the way, method of fee collection are the main factors.

(C) The departmental management system and processes are not sound enough.

As the department in the last six months of work, the main focus on the work of charging and repossession, and thus ignored the institutionalization of the construction, at present, the staff management, service standards, the operation of the process of the system is not very sound, so that the department's work efficiency, staff responsibility and motivation to work has been affected to a certain extent.

(d) Coordination and handling of issues is not timely and proper. Complaint handling, owners' opinions, suggestions, owners for help in the information feedback is not timely and comprehensive enough, received the problem is not followed up and reported in a timely manner, the way to deal with the problem, the method is not proper

Third, 20__ year work plan points

20__ year my department focus on further improving the ___ fee charging level, in 09 based on an increase of 4-7%;; the department management is basically institutionalized, staff responsibility and positive work. Departmental management of the basic implementation of institutionalization, staff responsibility and service level has improved significantly; all services in an orderly manner, the owner's satisfaction rate compared to last year has improved significantly.

(a) continue to strengthen the level of customer service and service quality, owner satisfaction rate of about 85%.

(ii) Further improve the level of ___ charges, to ensure that the rate of charges to reach about 80%.

(iii) Strengthen the departmental training work, to ensure that the customer service staff business level has improved significantly.

(d) Improve the customer service system and process, the department basically realize institutionalized management.

(e) closely cooperate with the work of various departments, timely and properly deal with the owners of disputes and opinions and suggestions.

(F) to strengthen the outsourcing of cleaning management, to achieve inspection, assessment, and constantly improve the quality of service.

Looking back to 2009, the work is full of hardships and bumps, but harvested growth and achievements, looking ahead to next year, to meet our opportunities and challenges. To this end, the customer service department of all employees in the next year's work will continue to unite and work together to achieve the department's goals for the company to contribute to the development of a force.

Annual work summary and plan essay four:

Annual work summary and plan of the director of the Department of Planning and Development

First, after a year of work and study, my evaluation of their own: strong

1, the implementation of the stronger, the superiors of the tasks arranged, are on time to complete the problem of the first time to carry out the feedback. .

2, work autonomy is strong, think of, see, do not need the superior opening arrangements, can automatically go to start doing well!

3, communication and collaboration is better, in the implicated with other colleagues or departments to carry out the work, always be able to take the initiative to communicate with them, and reach an agreement, immediately carry out the work.

4, business skills have made new breakthroughs, the work of the department to carry out more smoothly.

Weaknesses

1, stage activities hosting still need to make great efforts to improve learning.

2, language expression, public speech organization still need to learn to improve.

3, easily impulsive, emotional, self-control needs to be strengthened.

Improvement measures

1, in the case of the weather is not affected, adhere to the stage activities, more interactive, improve their organization and expression ability, gather popularity.

2, actively participate in the company's organization of a variety of rallies, activities, and efforts to integrate themselves into the team, the construction team!

3, through learning, training to improve their personal qualities, improve their sentiments, closer to learn to manage, will manage, understand management. To achieve comprehensive business and related management skills to improve!

Second, as a management, I am responsible for the evaluation of their own outlets or departments:

Strong

1, the department team to perform better, as shown in the adjustment of the various stores when the staff mobilization, the work carried out.

2, the department in the establishment of a streamlined state, not to reduce the efficiency of the work, not to reduce the work task. Do not reduce the workflow.

Weaknesses

1, the various levels are still not careful enough, resulting in errors that should not occur but the place where the error!

2, control, awareness is not strong enough.

3, personal business skills and management skills are not strong enough.

Improvement measures

1, treat the work seriously and carefully, put an end to sloppiness and carelessness, and nearly improve the implementation.

2, maintain a positive attitude, eliminate the influence of external factors.

3, develop a good habit of learning, enhance their business skills and management level.

4, strive to do a good job of team building, and strive to become an indispensable part of the team!

3, in the same management level, I think my ability is at (please put a "√" in brackets):

a, first () b, second (√) c, third () d other ()

4, why do I think my ability is at this level?

Answer:Although proactive in the daily work, the work is carried out relatively smoothly, but in the management of the lack of a certain degree of initiative and management charisma, in all aspects of the need to be strengthened in the near future!

Fifth, I believe that the improvement of their own ability needs to be through (please put a "√" in parentheses):

a, constant self-reflection (√) b, regular guidance and criticism from supervisors (√)

c, training and learning (√) d, other ways (√) _ regular exchanges of learning with the branch

Sixth, the year's work is the first time that I have been in the field of management, but I still lack a certain degree of initiative and management charisma in management, in all aspects still need to be strengthened! p>

Six, the annual work review:

1, performance:

1, in the headquarters period, to complete the headquarters of the large poster production, to complete the other tasks entrusted to the manager Wu

2, the whole year were transferred to the store to support the normal operation of the store work in 09 years, the Spring Festival and the first of May in the Gongming store on the top of the shift in July transferred to the store in Tangwei, the month of the adjustment of the upgrade of the store in Qiaotou, the November transfer of Qiaotou normal work, the store is not a good idea, and the store has been upgraded. In November, we transferred to Qiaotou store to work normally.

3, improve the adjustment of the store in Qiaotou after the relevant buy field legacy work

4, the store in Qiaotou stage sound equipment for comprehensive maintenance, has been able to operate normally.

5, transferred to the Qiaotou store proactively carry out the Qiaotou store off-stage activities.

6, the establishment of a complete Qiaotou store headquarters workflow, re-planning the poster distribution route.

2, management:

1, compared with last year, the communication and coordination force has a certain breakthrough and flyover.

2, the department's work is more fluent than last year, smooth, collaboration greatly improved.

3, and the immediate supervisor in the work of business feedback and instructions, more timely in place, work to follow up on the beginning and end.

4, dare to manage in the daily work, not afraid of offending people involved in the issue, and dare to discuss with them on the matter, on the truth.

V. 20__ annual work plan :

Project completion time frame Remarks

1, do a good job of the Qiaotou store annual promotional programs, to make the characteristics, to make the level, to do a good job. The 20th of each month to report the next month's promotional program

2, make a good single-store posters to ensure that zero error to the store poster slot shall prevail

3, do a good job of regional decorations, seasonal decorations. Festive atmosphere decoration to festivals prevail

4, to ensure that Saturday and Sunday stage activities. Every Saturday and Sunday

5, the establishment of a sound implementation of the daily workflow system. Strictly manage the department store pop charges long-term

6, learning to improve their business skills. Business skills to a new level for a long time

7, learning to improve their management level, and strive to create a new level of management and management performance to create a new first-class high. Long-term

Six, please put forward personal suggestions for the future development of the company: (can be for the company's strategy, business routes, personnel structure, high-level work style, etc.)

Answer: 1, pay attention to grass-roots employees: grass-roots employee turnover is the biggest loss of the work carried out by us at the present time, the staff from the time of coming in to the departure of the learned one to hit the markups, put markups. Ask if our managers you engage in staff work is also the case? Employees need to grow, need to progress!

2, the company should pay attention to the long service time employees. Work needs passion, passion needs to be fresh and incentive system, the company's service for one year and five years is no difference, do a good job with no difference, the efficiency of the work can not be low?

3, in the neighborhood with peers between our services always do not go up! Service is the soft power of the current competition, if the hard power does not reach a certain level, to strengthen the soft power of the resistance is indeed an effective method.

Annual work summary and plan essay five:

Property customer service annual work summary and plan

___ year is about to go by, looking back on a year's work, feelings are quite deep, time is like a shuttle, unknowingly come to ____ work has been more than a year. In my opinion, this is a short and long year. Short is that I have not had time to master more work skills and professional knowledge, time has passed; long is to become a good customer service personnel, the road ahead is still very long.

Looking back to when I came to ____ apply for a customer service position as if it happened yesterday, but now I have changed from the original ignorant students into a shoulder important work responsibilities of the Rui and a member of the customer service work from unfamiliar to become familiar with.

Many people do not understand the work of customer service, that it is very simple, monotonous, and even boring, but it is to take the call, make a record, nothing on the Internet; in fact, not, to be a qualified, competent customer service staff, you need to have a considerable amount of professional knowledge, to master a certain level of work skills, and a high degree of conscientiousness and sense of responsibility for their work, otherwise the work will be a lot of mistakes, dereliction of duty. The front desk is the information window of the whole service center, only to keep the information channel open to help the development of various services, customer service personnel not only to receive owners of various types of repair, consultation, complaints and suggestions, but also to follow up on the work of various departments in a timely manner, the completion of the appointment to repair, repair report for a return visit. In order to improve the efficiency of the work, in the continued good reception records at the same time, the front desk is also responsible for all the information statistics, archiving, so that a variety of information storage is more complete, more convenient to find, to maintain the integrity of the original data, and at the same time to make all the work according to the standard.

The following is my main work this year:

1, in accordance with the requirements of the owners of the file information for archiving and management, changes in a timely manner to do a good job of tracking and updating;

2, the owners of the repair, consulting and timely response, and recorded in the owners of the information on the registration form;

3, owners of the receipt of the house, move in, renovation procedures and documents for the handling as well as the owners of information, files, keys, documents, and so on. Handling as well as owners of information, files, keys to the archives;

4, for the owners to reflect the problem of classification, contact the builder for maintenance, tracking and feedback;

5, to accept all aspects of the information, including the owners, renovation units, real estate companies, builders, etc., in the record at the same time, to notify the relevant departments and personnel to deal with the process of tracking, after completion of the return visit;

6, the owner of the property, the owner of the property, the owner of the property and the construction company, and so on, the owner of the property. After the completion of the return visit;

6, data entry and document organization. The company's information and documents and minutes of the meeting, seriously do a good job of input and arrangement of printing, according to the work needs of the departments, the production of forms and documents, drafting reports and so on;

7, the replacement of the old and new forms and put into use;

8, to complete the higher leadership of the other work tasks assigned.

In the process of completing the above work, I learned a lot and grew a lot. The sharpening of the work has shaped my character and enhanced my own psychological quality. For me, this just stepped into society, work experience is not rich enough for people, the work will inevitably encounter a variety of obstacles and difficulties, fortunately in the company's leadership and colleagues of the great help, so that I encountered difficulties dare to be able to face, dare to accept the challenge, the character is gradually precipitated. In ____ I y realize the real meaning of professionalism and service with a smile. The so-called professionalism is that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job duties. The so-called smile service is when you face the customer, whether you are happy or not, worry or not, should be work-oriented, anxious customers anxious, always keep a smile, because I represent not only my personal image, but also the image of the company.

In this year's work I y appreciate the importance of details. Details because of its "small", often belittled, and even ignored, but also often make people feel tedious, have no time to care. Every day in Ruihe, I understand the details of negligence shall not be, sloppy; whether it is proposed on the notice of each line of text, each punctuation, or leadership emphasis on the service to do refinement, health, etc., so that I have a deep understanding that only in-depth details, in order to get returns from; details produce benefits, details bring success.

Work and learning to expand my talent, when I delivered the superiors to each job are serious efforts to complete, in exchange for the superiors of my support and affirmation. Two days ago, just finished the production of Christmas, New Year's Day, the district layout program is the first program I did, when the program has been unanimously recognized, the heart is full of success and passion for the work; as for the next bulletin board layout and the park signage system and the Spring Festival district layout program, I will be seriously and responsibly to deal with, as far as I can do a good job one by one.

In 20__3 this new year, I want to work hard to correct the shortcomings of the past year's work, and constantly improve themselves, focusing on strengthening the following aspects of work:

1, consciously abide by the company's management system;

2, efforts to learn the property management knowledge, improve the skills of communicating with customers and improve the customer service reception process and etiquette;

3, to strengthen the ability to make copies; expand the work skills, such as learning photoshop, coreldraw software operation;

4, to further improve their own character, improve the degree of patience for the work, pay more attention to the details, and strengthen the sense of responsibility and enthusiasm for the work;

5, more and more with all the leaders, colleagues to communicate and learn, to learn from their strengths and weaknesses, to improve their own each of the various management system;

5, more and more leaders, colleagues communicate and learn, to learn from their strengths and weaknesses, to improve their own each of the various management systems. To learn more from the leaders and colleagues, and to improve their ability to keep up with the company's pace of progress.

I am very lucky to be able to join ____ this excellent team, Ruihe's cultural concepts, the customer service department of the work atmosphere are unconsciously infected me, push me; so that I can learn at work, in the learning growth; also determine the direction of their efforts. At this moment, my biggest goal is to strive in the new year's work to challenge themselves, beyond themselves, with the company to make greater progress!

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