Time:
Place:
Participants:
Topic of the meeting:
Content of the minutes:
This regular meeting was convened by _________, chaired by _________ and recorded by _________.
The whole meeting*** lasted for ___ hours, the meeting listened to the report of ______, studied and discussed ______ and deployed ______, the minutes are as follows:
The matters decided are as follows:
1. ..._____________________________________________.
2. _____________________________________________.
3. _____________________________________________.
4. _____________________________________________. Time: XX:XX-XX:XX
Place of the meeting: the company conference room
Presiding officer:
Participants:
Recorder:
Topics of the meeting:
Contents of the meeting (topics):
I.:
II.
By the meeting Discussion (research) to form a resolution as follows:
I.:
II.:
xxx5 X month XX day
Presented by: Chairman / General Manager
Main: X manager (resolution executor or department)
*** printed X copies
Minutes of the meeting of the standard form of the template 3
Meeting Time: 14:00 on January to 12:30 on January
Meeting place: Prince Hotel Dongguan
Meeting host: z
Attendees: zzzzzzzzz
Meeting theme: the second management review meeting of the year
Minutes of the meeting: z
The main content of the meeting:
This meeting Closely focused on the first half of the work, quality management system compliance, employee satisfaction survey, user opinion surveys and the company's development ideas, taking the form of a combination of general meeting and group discussions, the purpose of the investigation of the problem, find gaps, enhance the level of management based on the unified thinking, drumming up the effectiveness of the results.
First, the company's leaders, Mr. z and Mr. z, the chief assistant to the xxx1 annual work was summarized, pointed out the great significance of the management review meeting in the process of the company's development, elaborated on the company's positioning, and clearly put forward the company's future development to do a good job for the telecommunications services, "customer satisfaction is the expectation of the people of the z" to ensure that the telecommunications property in the management of the z to be preserved and increased value, pointing out the next step in the development direction is to actively promote the company's The next development direction of the company is to actively promote the company's information construction, further strengthen the process management, gradually establish a sound and standardized management system, and actively expanding outward, and strive to pass the selection of provincial excellence, national excellence, and constantly improve the company's management qualifications. At the same time, also pointed out that the purpose of this meeting is to identify problems, solve problems, so as to enhance the quality of management and service.
Second, the Quality Management Department and the Customer Service Center on the first half of the ` work were summarized, and the staff and users of the opinion satisfaction survey were analyzed and explained.
Third, the Telecommunications Industry Company Management Department z of the company's achievements into a positive evaluation, pointed out that the z property has a clear idea and goal, and the main project of the Telecommunications Industry is the service, the z property's ideas and goals are in line with the reality of the Telecommunications Industry, but also put forward to face up to the problem, through the search for the problem to be strong and healthy, we must use the data and the fact that to speak, we must take measures, on the one hand, to grasp the introduction of ISO9000 process. To grasp the introduction of ISO9000 process, on the other hand, to put forward the approach, the proposal to strive to convert into operational systems and norms, to the system to manage people, to standardize the management of things.
Fourth, the management center z proposed to strengthen the understanding of z property work, the property company to deepen the knowledge and understanding of the owners, to make the hub building property management in Shenzhen City to set up their own characteristics, pointed out that to do a good job in the registration of visitors, to solve the problem of ID card deposit at the front desk.
Fifth, the party branch z secretary of the employee satisfaction survey and user opinion survey reflects the problems and management of the problems arising in the following recommendations:
1, on the community cultural activities of the lower satisfaction. Community cultural activities is an important part of the property management work, but because of the information hub building is more specific, must pay attention to the confidentiality of the building machine room, so the office area to be serious, the survey of community culture should not be raised at all.
2, on the issue of pay and treatment. Employee income is no longer considered low, to be objective and fair horizontal comparison, in this regard, the management did not publicize enough, such as cleaners, security guards are more than 1,000 yuan per month, comparatively speaking, is higher.
3, on the job promotion and incentives. Promotion and incentives are relative, should not just talk about material incentives, but not talk about spiritual encouragement, both table is very important, and more on the spiritual encouragement, mainly to material encouragement as a supplement. Incentives should be proposed on the premise of possible, can not cause misinformation, cause confusion in thinking and management.
4, technical evaluation can not be subjective, can only take the hard indicators to evaluate, such as the frequency of maintenance, time and so on.
5, some of the language on the document is not quite right. Such as "do a good job of strong backing of telecommunications", "to strengthen ......, reduce administrative intervention" and so on.
At the same time pointed out that the management review meeting is like a physical examination, to always improve for customer satisfaction, to consolidate the existing business city, and actively explore the external market.
Six, the meeting was also divided into four groups around the "how to improve staff motivation and enhance staff satisfaction rate of the company, how to make the user more satisfied," carried out in-depth and detailed discussions.
It is generally agreed that we should strengthen the staff's sense of concern, the pay and treatment to the market than the horizontal comparison to correctly understand the problem, enhance the company's centripetal force and cohesion. In management, to strengthen the training work, strengthen process management, and further rational division of labor, the establishment of an effective incentive mechanism to fully mobilize the enthusiasm of the staff.
Seven, z total summary of the meeting, emphasized that the management review meeting is very important to enhance the enterprise, the work of all departments to continue to improve, improve.
1, for the company's current one, two or three categories of personnel division of the problem, employees should be correct mindset, in the continuous development of the enterprise, any employee will be linked to corporate profits.
2, the second half of the company to further rationalize and optimize the middle management should strengthen the work function, familiar with the company's processes, understanding of cross-sectoral work, into the grassroots, mutual support and cooperation, and play a role in the work of the carrier; assessment system is to ensure that the enhancement of the quality of the various services, the managers should set an example and mobilize the enthusiasm of the staff in the management of the work of problem solving and improvement of the problem. The work is focused on solving problems and perfecting them.
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