What is a job summary? From the literal meaning of the work can be seen to summarize what kind of style. Work summary is that you work with a cycle cycle and write an article, mainly to the monthly, quarterly, semi-annual and write a summary of the work. The following is my collection of operations department work summary five model, welcome to learn reference.
Operations Department work summary of five (a)
I joined the elite tribe since the middle of ___ months, since the integration of this large collective, in line with the full love of the work of the clothing brand, do everything well, do a good job of this direct management of the operation, make full use of the elite tribe of the platform to enhance their own organizational and coordination skills, and to make full use of the elite tribe of this platform. Looking back on the journey, harvest and feel a lot.
First, strengthen the brand image, improve business quality.
The biggest rule of the work of the Department of Direct Marketing is "irregular", so I correctly recognize their own work and value, adhere to the dedication, honesty and dedication, careful study of the strengths of others, and can be very good to the leadership, colleagues to learn from the leadership of the elite tribes of brand culture, and make their own professional qualities improved in the continuous learning.
Second, strict discipline.
From the company's family, always on their own strict requirements, will be able to endure the bland, willing to pay as their own guidelines, in the work, to the system, the process to regulate their own words and deeds, strictly abide by the rules and regulations, and take the initiative to accept the views from all sides, and actively maintain a good image of the company.
Third, strengthen the operation of the work function.
The work, focusing on team building and other work, in this short period of a few months, are able to actively cooperate with colleagues to do a good job in the store and sales, will not care about more work, less work, and only hope that the work is completed successfully.
Through the leadership of the training and work in all aspects of the support, as well as their own efforts, these months since their own operational work, or made a breakthrough. In the elite tribal department, the work achieved in the past six months has been affirmed by the leadership, in the third quarter of the arrangement for me to manage the operation of a group of group leader position, these are inseparable from the company's leadership of the strict requirements and training, for me this will be a great opportunity and challenge, for the second half of the work, I listed the following work plan and arrangements:
1, from time to time to organize the group work meeting and daily morning and evening meetings, to convey the work of the group, and the work of the group, and the work of the group. The meeting and the daily morning and evening meetings, convey the spirit of the instructions of the higher, reflecting the staff and the counter group, the role of the upper and lower.
2, seriously assist the director of operations work, the implementation of the daily work content, found violations of timely correction.
3, to understand the ideological situation of the group, to exclude the bad tendency, instant reporting, research to be resolved.
4, the strict implementation of this group of employees to comply with the work process, the main points of work and regulations, to develop a high sense of responsibility and enthusiasm for work.
5, familiar with the work of the group of employees, analyze the problems that tend to arise and put forward the basic principles of problem solving.
6, from time to time to visit the posts, guide the group of employees work and urge to complete.
7, publicize the team spirit, promote corporate culture, bearing in mind the purpose of the company, enhance the cohesion and centripetal force of the staff.
8, the organization of market research, reflecting the problems of the store and the real needs of customers, regular summary report. In the third quarter to complete the main channel investment work, and the empty stores in the South Plaza for investment. As well as for next year's brand upgrade, some of the intention of the merchant reserve.
9, efforts to learn about the knowledge, the complexity of the essentials can take into account every detail of the staff can be used in different ways of leadership and supervision.
11, organization and participation in the planning of promotional activities conducive to merchant sales and brand promotion.
12, preside over the group meeting, analyze the current work situation, put forward the work requirements and solutions, clear work objectives.
13, to solve the problem to be followed, focusing on personal grooming, to the staff to establish a good image.
14, the allocation of regional investment, charging and revenue generation tasks, as well as a variety of indicators, pay attention to the completion of various indicators.
5, to complete other tasks assigned by the higher leadership.
The company's leadership let me serve as a group of acting team leader, which is not a symbol of power, but give me a responsibility. Therefore, this is a very rare education process for me. Thank you for the leadership of my concern, I must learn with an open mind, serious and double hard work. Although the actual work is still difficult, but I will always be strict with themselves, always with a high sense of responsibility, to maintain the enterprising, innovative, advancing with the times of the state of mind, challenge the risk, rise to the challenge, hard work and dedication, for the future of the Century Jinyuan, dedication to their own strength.
Operations Department work summary five (two)
Time flies, turn to the company has been nearly two months. My job position is e-commerce operations specialist. During the trial period I learned a lot of things, and actively assist with other colleagues in the department to complete the daily work. In the help of leaders and colleagues, I continue to learn and improve their work ability, in line with the work of serious and responsible attitude of excellence, seriously complete the work undertaken by their own work, the work capacity has been improved, for the future better work to lay the foundation, the following is a summary of my personal work.
1, understand the company profile. Starting from August 6 into the company to work, because I just joined the social work soon to the company to work, so the first step in the company to come to the guidance of colleagues in the department to understand the company's profile, to complete the study tasks issued by the company, to master the office of the required knowledge and skills. Through the learning system inside the learning task, the company's development and planning has a more in-depth understanding.
2, through the daily work of learning and accumulation, I have a more profound knowledge of e-commerce operations. The first contact with this work, the company all for me, both fresh and everywhere there are challenges. During the period, the work experience is not easy, feel overwhelmed in the early stage, e-commerce operations jobs in the implementation of some tasks in the implementation of some of the problems will always be encountered in the work process is also learning while practicing, so that some of the work to implement the longer time, slower progress, which is the main shortcomings of my work, I will continue to ask for advice and learning, as soon as possible to complete the task.
3, statistics daily online sales data, timely understanding of the region's branches of the sales progress, to understand the company, the brand sales rise or fall.
4, coworkers get along very well, but at work because of personal or environmental reasons, in addition to the main work of the arrangement of communication with the leadership of the time is relatively small, and sometimes the implementation of the work will be affected, I will pay attention to this aspect of the problem in the future, to increase the communication with each other.
From the first day of employment to the company has been two months, for the current job situation is still relatively satisfactory. Just entered the company before the e-commerce understanding is relatively small, so after coming here is to enrich their knowledge. These two months for the level of operation has improved, the ability to get further upgraded. After two months of their own efforts and the help of colleagues, I have a better ability to deal with the work, familiar with the work of the operation process, I hope to get the company's recognition as soon as possible; at the same time, more clear about the positioning of their own work, the company's environment and the work position is suitable for my career planning direction. Seeing the rapid development of the company, I am very proud, but also more eager to work as a full-time employee here, to create value for the company, with the company together to look forward to a better future, in order to realize the dream of Suning to contribute to their own modest contribution.
Operations Department work summary of five (3)
In the blink of an eye, ___ years waved goodbye to us, in this New Year's Eve, think back to the department of a year to go through the road, the experience of things, there are failures, there are successes, there are regrets, there are gratified, the department of a year of people's business knowledge and ability to have a great deal of improvement, first of all, we have to thank the company to give us a good job. Thanks to the company to provide us with a good corporate culture and working conditions, thanks to the ___ chairman of the board of directors to give us continuous guidance and support, and lead us forward, so that we and the company and *** with the efforts to spend an extraordinary spring and fall. Over the past year, the Department of Operations mainly focus on the following aspects of work:
First, to develop the market - the establishment of branches
1, in order to better understand the market, develop the market, improve market share, this year we organized the department staff of the ___ and other seven provinces prefecture-level cities and ___ of the investment market carried out a detailed mapping survey, mastered the local design market, and visited a lot of peer friends. Visiting Recognize a lot of peer friends. During the year, the contact visit customers ___, a single business cooperation will ___, a comprehensive business cooperation will ___.
2, the establishment of branches:
(1) ___ branches
(2) ___ branches
Second, the branch to complete the project performance
Branch signed a contract ___, the total amount of the contract ___ million yuan, has been accounted for ___ million yuan, the actual management fee has been collected ___ million yuan.
Third, the Operations Department self-managed projects:
Operations Department self-managed projects a contract totaling __ million yuan, has been collected __ million yuan.
For this year's work on the management and business to do the following summary:
First, adhere to standardized management
1, the establishment of sound rules and regulations, laying the foundation for the orderly conduct of the work, a clear departmental and individual responsibilities, goals, and departments to strengthen the internal control and prevention of risk has played a positive role.
2, the business work to strengthen supervision and inspection, the development of detailed operating rules, the implementation of effective management measures to prevent business risks.
3, all branches of the project in strict accordance with the company's procedures for operation, quality assurance, heavy service, and do a good job of departmental operations.
Second, to ensure the steady progress of business work, tap new business growth points
1, the department to strengthen business knowledge and ability to enhance, standardize the management, standardize the operation, tap new business growth points.
2, the development of new channels, maintenance of old channels, the company's business advantages continue to open up the customer market, and take the initiative to customers to promote the company's business characteristics and advantages.
3, take the initiative to visit the prefecture-level city counterparts, developers, construction authorities, the establishment of contacts, enhance the brand impact, increase the chances of cooperation.
Overall, there are still deficiencies, there are still some problems that need to be solved, mainly in the following areas:
1, not enough to learn new things, the work is often based on the experience of doing business, based on the previous work routine to deal with the problem, showing that the work of the bold and innovative enough.
2, the branches of the technical force is uneven, resulting in repeated review of the map, delay, in the future to standardize the management, in strict accordance with the company's technical requirements to improve efficiency.
3, for branch projects after the return of the settlement, the current branches have opinions, looking to control within three to five working days.
Looking back on the past year, we are in the complicated and difficult work, we have achieved greater results, but also paid hard and hard work, more importantly, the department staff *** with the Endeavor, and in the work of enriching their business knowledge. Although we have been working very hard, but the results of the work is not ideal, but also need to continue to work hard and struggle in the work of the year ___. Achievements only represent the past, __ years of work is a long way to go, in the new year we will continue to do a good job, so that in the new year there is a new weather to meet the new challenges!
Operations Department work summary of five (four)
After a year of asset operation, my department basically successfully completed the asset operation tasks issued by the enterprise. Through a year of practical work, the staff of my department fully realized the importance of asset management for the long-term development of the company.
In the past year, we can actively take the initiative to complete the work and tasks assigned by the leadership. With the help of leaders and colleagues, the difficulties we encountered in our work drink problems have been actively and effectively dealt with.
Now summarize the work of the enterprise asset operation department as follows:
First, actively participate in learning activities to improve business capacity.
I enterprise asset operation department in the work of learning business knowledge, seriously accumulate work experience, master the work method. As our enterprise asset operation department belongs to the public service department, the daily asset operation tasks are numerous, the program is complex, and the scope of the business field. While actively learning business knowledge, we also strive to improve our working ability. In the handling of a variety of procedural issues when trying to reduce waste, less detours, not only save time, but also improve work efficiency.
Second, make every effort to fulfill the key tasks of asset management.
During this six-month period, the key asset operation of the enterprise is the capital operation task of ten real estate. I enterprise asset operation department to carry out branch operation, a variety of business models combined, according to the actual situation of operating capital, achieved good operating results, but also achieved quite outstanding performance. For alleviating the pressure of the company's capital constraints, played a positive role.
Third, the work of the problem.
Because of the nature of our enterprise and historical reasons, part of the overseas business processing encountered more policy issues, part of the work can not guarantee the timely completion.
Operations Department work summary five (five)
In the company's leadership decision-making and leadership, operations management department since the establishment of June 20__, actively carry out the work, and vigorously promote the establishment and implementation of the company's various management systems, and constantly improve the company's operating procedures and systems, and at the same time, increase the business of the project guidance, actively help the project coordination to deal with various types of long-term business, and actively help the project to deal with the coordination of long-term business. Actively help projects to coordinate and deal with all kinds of long-term accumulation of unresolved issues, review the operation management of this 20__ years of work, is summarized as follows:
First, the establishment of the workbook
Since the establishment of the Department of Operations Management, the first thing is the establishment of the workbook for each position, clear operating standards and processes for each position, standardize and rationalize the workflow of the various departments and their duties and responsibilities. Position responsibilities. After June and July two months of efforts, each post work manuals have been introduced: "customer service workbook", "cleaning management workbook", "green management workbook", "public **** order maintenance workbook", "fire management workbook", "engineering maintenance workbook", "take over the occupation of the workbook", "renovation management workbook", "quality management workbook". The establishment of various work manuals provides a basis for the standardized operation of each department, and also provides a strong support for the assessment of the project.
With the implementation of various systems, in order to make the company's assessment mechanism more sound, the Operations Management Department in October successively formulated the "performance appraisal management approach" suitable for the Kangju property. 20___ years, the property company will be the full implementation of the performance appraisal, and constantly improve the project operation and management capacity to ensure that all the work of the company to carry out the normal and effective implementation.
Second, strengthen the implementation
In the company's early implementation of the various systems in the process, the company and the project part of the personnel issued
of the various systems there is a greater resistance, in order to ensure that the company's systems for the effective implementation of the implementation of the Department of Operations and Management of the integration of resources, in-depth project, held a special meeting of the various departments to unify the thinking and raise awareness.
Third, training management
In the company's workbook issued, in order to make the property service center employees familiar with its content, understand the workflow and standards of each position, the Operations Management Department will be August as a key training month, every day from 6:00 pm to 7:30 pm on the service center employees for service etiquette, job responsibilities, Operating procedures and operating standards training, training positions covering all positions in the service center: service center manager, customer service, toll collectors, maintenance workers, janitors and public **** order staff, in August, the Operations Management Department of the service center of the cumulative total of 27 hours of training.
Subsequently, in early September, the Operations Management Department combined with the workbook training content for the issue, in the form of questionnaires for all personnel to take the test, customer service, maintenance jobs written test, janitorial and public **** order administrators to conduct an oral examination, after the examination, the pass rate of 83%, for the enhancement of the management of the project has laid a good foundation.
Fourth, quality management
In grasping the project training management at the same time, the Department of Operations Management does not relax the quality management of the project, the side of the training, the side of the inspection of the basic service work of the projects, through the inspection, found that there are a variety of problems with the project management, and the results of the inspection through the training process, after the monthly 2
to 3 times the quality of service inspection of the projects, the project will be a good foundation for the improvement of project management. After two or three inspections of the service quality of each project per month, the outstanding problems of each project were quickly grasped. In order to improve the status quo of each project management as soon as possible, the Operation Management Department went into each project to guide each project manager to improve the service level of the project by all means. The Operation Management Department carries out the service quality inspection to the projects twice a month, and at the same time, it tries its best to promote the company's "three-level night checking system", and insists on carrying out night checking to the projects once a month. From June to now, the operation management department **** found 209 unqualified items, night checking found 8 sleeping post phenomenon, and strictly in accordance with the company's quality management regulations to be punished.
At present, the company's service centers have fully recognized the importance of quality inspection, and operate in accordance with the standards and processes of the workbook, and constantly improve the management level of their respective projects. After these months of operation, the company's systems are gradually implemented, the management of each project on the original basis has also been greatly improved, the Operations Management Department will continue to fully implement the company's systems and norms, and in the implementation of services to increase the supervision and assessment, full tracking, comprehensive control.
V. Complaints
20__, Operations Management Department in dealing with project owners complaints, *** received service center of all kinds of complaints 17, for the various types of complaints about the project, Operations Management Department based on the relevant state laws and regulations, and combined with the actual situation in Changyuan County, from the perspective of project management, in line with the maintenance of the company's interests, and take into account the perspective of the owners of the psychological needs of the reception to solve one by one, without avoiding the problem. One by one, we receive and solve the problems without avoiding or shirking the responsibility, in the face of those problems which are difficult to be solved, the Operation and Management Department explains them to the owners carefully and patiently, and after doing the work to the owners over and over again, we finally make some of the problems which have been backlogged for a long time and cannot be solved in the project to be solved. For example, the owners of Qinghua Court and Longshouyuan refused to pay the property fee due to the late reception of the house, after explaining to the owners of many households, the owners eventually paid the
property fee in full; and the owners of No. 101, unit 1, building No. 9, Qinghua Court, the owner's home water meter produced a 3,000 yuan of water, and hard to impose the responsibility to the property company. Operations Management Department in and after the owner interview, guiding the project manager through the property query file and to the water company to query the monthly meter readings, proving that the renovation of the water meter is completely normal before moving in, and ultimately will be the owners of this household problem solved satisfactorily. Thus helping the service center to solve some of the difficult to solve the problem, to maintain the interests of the company.
Six, marketing with
20__, the property company in cooperation with the marketing, with the opening of Changyuan and Fengqiu and marketing activities *** counted 6 times, the Operations Management Department in the property company's public **** order staff is small, the duty is difficult to adjust the situation, to overcome the difficulties, the Longshouyuan and 2080 two service center personnel integration, reasonable adjustment of the duty, to ensure that the marketing requirements Especially in this year's "Transformers Exhibition" held during the 11th and the 11th month of the "stone root carving bonsai flower exhibition", due to the display of activities for a longer period of time, more staff demand, the Operations Management Department and the service centers are trying to find ways to meet the marketing activities The company's marketing and sales team has been working hard to ensure that the marketing activities are carried out smoothly.
In addition, in the opening of Fengqiu on June 29th and the product promotion meeting on September 7th, the property company showed the image of Kangju property to the owners and customers in Fengqiu with good spirit, which was praised by Huaxing Bitang Industry and the community in Fengqiu.
VII. Work Reflection
20__ years, the Department of Operations and Management in the Kangju property development has written a heavy one, but also made some achievements, but the Department of Operations and Management of the company's work from the requirements of the gap and a lot of shortcomings, is analyzed as follows:
1, the service center staff training is not enough, resulting in staff on the work of the duties of the unknown, the operation
The process is not clear, and the staff is not clear, and the work is not clear. p>
The process is not clear.
2, the service center staff work process supervision, inspection is not in place, there are lazy employees.
3, the lack of guidance for employees on the job site, resulting in employees working method is not appropriate, take a detour to achieve the target results.
Improvement measures are as follows:
1, increase the training of service center staff to further clarify the duties of each position, clear operational procedures, enhance business capacity.
2, increase the inspection of the service centers.
3, increase the work of the service center to guide the work of the staff to eliminate detours, improve efficiency.
20__ year has passed, the operation and management department in a comprehensive summary at the same time, but also in a comprehensive search for better work methods and breakthroughs, and continue to improve themselves, full of confidence to the goal of the 20__ year to move forward. 20__ year, the operation and management department closely around the property company's development strategy, all-round, in-depth implementation of the transformation and upgrading of the property services, and continue to establish and consolidate the Kangju property brand, strengthen the brand of Fumi real estate. Strengthen the brand of Fumei real estate.
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