First, Hangzhou women bought a box of imported brand mineral water online, and found mice after unpacking and inspecting.
It happened in Hangzhou. A woman bought a box of imported brand mineral water online on an e-commerce platform. When she opened the box to check, she found two live mice. At that time, the woman was afraid. The woman went to the courier company. The courier company said that the outer packaging was intact and there was tape wrapped around it, which had nothing to do with them. The woman went to the customer service of the e-commerce platform, and they replied that the box of mineral water was delivered in the original package, and they could choose to refund the money, and they could compensate the woman for the coupon of 20 yuan money, but the woman did not accept the treatment plan of the e-commerce platform. The e-commerce platform said that it had sent people to the door to appease the apology, and the problem had been properly handled. The woman felt that it was necessary to investigate the reasons. What went wrong led to the presence of mice in the box, and consumers should be given a reasonable explanation.
Second, rats may come from manufacturing enterprises. Where did the two live mice in the mineral water box come from? If it is delivered in the original packaging according to the e-commerce platform, then these two mice are probably from the production enterprise. There may be mice in the warehouse of the production enterprise. After it is issued by the production enterprise, it arrives at the warehouse of the e-commerce platform and reaches the customers through express transportation. Then as a manufacturer, it is necessary to compensate this woman. This is not a problem that can be solved by giving 20 yuan a coupon. Rats have been in mineral water tanks for a long time, and they have a lot of bacteria on them. Will it affect this woman?
Third, the mouse may come from the warehouse of the e-commerce platform. At present, the explanation given by the e-commerce platform is that it is looking for a third-party test to see who is responsible for these two mice. Before the investigation is clear, the mouse may come from the warehouse of the e-commerce platform, and the e-commerce platform is also under self-examination. It is entirely possible that rats will appear in such a large warehouse. The presence of mice in the online shopping of mineral water bottles also reminded everyone of the importance of food safety, and every enterprise should do a good job of self-inspection.
Fourth, rats may appear in transit, which is related to the courier company. It is also possible. Rats appeared in the transportation process, there was a problem in the warehouse of the courier company, and there were rats on the transportation vehicle. If this is the case, it is related to the courier company, and the courier company should compensate the customer for the loss. These are basically three possibilities, and the specific reasons need to be carefully investigated by relevant parties.