One, housing maintenance management services and service quality standards
1. Housing facade is intact, clean, free of dirt and damage and obstacles to the appearance of the phenomenon, the exterior decoration of the color, the material coherence, style unity.
2. The main body and structure of the house are in good condition, and the construction quality pass rate is more than 98%
3. Provide comprehensive property maintenance management, carry out preventive maintenance, effectively maintain and improve the service life of the property and its ancillary facilities, and reduce the management cost.
4. If the maintenance of housing involves the main structure of the building, the main system of equipment, the overall image of the building or public **** safety, there must be a complete report on the commencement of the work, the time limit for the planned project, the project budget and work records, to fulfill the safety and technical procedures and acceptance of the quality of the project procedures, there is a complete report on the completion of the completion of the warranty system, and archiving of engineering data for inspection.
5. Emergency maintenance of housing was notified at the time of immediate maintenance, other maintenance completed within two hours. Maintenance of timely rate of 98%, the pass rate of 100%, the risk of eliminating timely rate of 100%, and have detailed maintenance records.
6. The door number of the house is clear and displayed in a conspicuous place, and there is a guide direction plan and sign.
7. Housing archives, data management is perfect, there is a clear catalog can be accessed and a person responsible for the management.
Two, public equipment management services and service quality standards
1. Public equipment drawings, archives and complete information, equipment account records are clear and clear, management is perfect, can ensure that at any time access.
2. All professions and trades have strict operating procedures, technicians, maintenance operators after professional training, special professional license, in line with the requirements for induction.
3. Equipment is good, normal operation, there are detailed records of equipment operation. There is a special maintenance and repair system, no accident hidden danger.
4. Power supply, if there are no special circumstances, must be guaranteed 24 hours a day to ensure adequate supply, voltage fluctuations in the national permissible range.
5. Living water (high-pressure pumps, pools and related facilities and equipment)
There are strict management measures and corresponding disinfection measures, health permits and operators' health permits, and the water quality meets the national standards.
6. Ensure the normal operation of the elevator, elevator car clean and sanitary, ventilation, good lighting. Emergency button and intercom equipment is normal. The elevator has obvious operation instructions, non-smoking instructions and other auxiliary instruction signs.
7. Elevator maintenance professionals, safe operation and maintenance of sound rules and regulations, operation and maintenance records. Regular testing in accordance with national regulations.
8. Centralized heating according to national regulations. Comply with the rules and regulations during operation to ensure normal operation, and there are operating records.
9. All utility equipment is regularly maintained and cleaned, so that the appearance is neat and tidy and the interior is in good condition.
Three, utility management services and service quality standards
1. Public **** supporting services facilities are intact, and according to the original design of the use of full use, maintenance, regular cleaning.
2. The public **** water sign box and each area, each detail point water sign unified allocation perfect.
3. Supporting service outlets plaques beautiful and neat, orderly management.
4. Public **** lighting equipment and facilities are complete, normal operation, maintenance and replacement in a timely manner.
5. Roads are smooth, no occupation or other uses, road surface is smooth, no defects.
6. Sewage discharge is smooth, no stagnant water in the drainage ditches, no odor.
7. There are obvious warning signs of dangerous parts and complete precautionary measures.
8. Utility maintenance to do advance notice, on-site warning, and provide adequate precautions.
Four, greening service management content and service quality standards
1. Public **** green space, courtyard greening layout is reasonable, flowers, plants, trees with appropriate, coordinated and beautiful.
2. Greening has specialized maintenance and management, no damage, trampling phenomenon, no pests and dead phenomenon. Regular watering, fertilization, pest control, pruning, and thinning of dead branches on the green space, flowers and trees.
3. All potted plants are guaranteed to look neat and clean, free of mud and dust, odor and harmful substances, pests, and have a water catching tray at the bottom of the potted plants. The water catching tray has the same color tone as the outer pot of the potted plant and is beautiful.
V. Environmental hygiene management services and service quality standards
1. There are obvious anti-smoking instructions and signs in public **** places. There are smoking pots for smokers in appropriate places.
2. Sanitation facilities are complete, with garbage bins, garbage rooms and other cleaning facilities. All sanitation facilities are clean and tidy, with uniform signs and no odor inside.
3. The implementation of bagged garbage disposal, on time quantitative cleaning, all the garbage has a designated place to put bit, garbage recycling bins according to the category of garbage has a clear distinction mark.
4. Indoor stairwells, passages, corridors, floors, walls and staircase handrails, window sills are dust-free and the glass is bright. Equipment rooms are clean and tidy, with good ventilation and lighting.
5. Outdoor roads, green areas, common areas without paper, cigarette butts, plastic bags and other debris or other waste.
6. After the snow in a timely manner to sweep the road surface snow, after the rain in a timely manner to clean up the water and pollution, silt.
7. No illegal, unauthorized temporary buildings and shelters.
8. No messy pile, messy storage, messy posting, messy painting, messy carving and messy hanging phenomenon.
9. Regular cleaning of public spaces, no pollution on the ground, fa?ade and ceiling.
10. All floors and walls are provided with targeted treatment, maintenance and cleaning services to keep them neat and beautiful. Treatment, maintenance procedures are perfect, clear steps, in line with relevant operating standards; the lobby, elevator hall floor regular waxing and polishing and other treatments to ensure that the surface is smooth, clean, no obvious residue.
Sixth, order maintenance management services and service quality standards
1. 24-hour security guards on duty within the scope of property management patrol system, uninterrupted monitoring of all public **** area, registration of visits to outsiders. Important parts of the security and key protection part of the effective patrol and protection, give full play to the combination of human and technical security measures.
2. Highly dangerous goods are prohibited to enter the property within the red line, daily work in the use of flammable, explosive products in the property stock should not exceed the consumption of a job, and in and out of the building has a strict management procedures, in and out of the time, the route have detailed management regulations and records, and have the appropriate emergency measures.
3. All staff members are wearing uniforms and license plates during the working period, and are polite and considerate in management and service work.
4. Security personnel on duty have obvious signs, familiar with the building, standardized work, strict style, duty patrol records, the implementation of security measures.
VII. Parking lot and vehicle parking management
The parking lot has a strict management control system for vehicle access, vehicle parking in an orderly manner, the site is clean and hygienic, no pollution, no damage, and the vehicle management system is perfect.
Eight, fire supporting management services and service quality standards
1. Fire system signs are obvious, equipment is in good condition, fire facilities are easy to use, to ensure that they can be activated at any time.
2. Equipped with full-time or part-time fire management personnel, regular fire training and drills to ensure the fire safety of all personnel.
3. Fire escape routes are unobstructed and have obvious guidance instructions and adequate lighting.
4. All fire fighting facilities, equipments and accessories must comply with the fire fighting standard of Dalian City.
5. Fire-fighting equipment and facilities should be used normally, tested regularly, and have operation and inspection records.
6.