Philips national service hotline is 400-878-9030.
Repair service instructions:
1, door-to-door service time (Monday to Sunday 6:00-24:00).
2, after the customer reported the repair, the master will contact you as soon as possible to confirm the door-to-door time.
3, the master in accordance with the appointment time to bring professional equipment to the door for fault detection, according to the fault problem offer.
4, all the costs need to communicate with the customer in the actual service to confirm that the customer must agree to the premise of repair.
5, the actual repair is completed on the original part and the same nature of the fault to enjoy the warranty one month free of charge (warranty period has been billing shall prevail).
6, in the warranty period due to the quality of repair or replacement parts quality problems, the company is responsible for free door-to-door repair or negotiation refund.
Philips after-sales service commitment
1, resolutely implement the "Chinese People's **** and the National Product Quality Law", "Chinese People's **** and the Protection of Consumer Rights and Interests Act" and "some of the goods repair, replacement, return responsibility provisions" (i.e., the new "three packages
2, the establishment of 24-hour service advice, complaints hotline (21:00 at night to 08:00 the next day for computerized voice services).
3, the consumer reported installation, repair, need to make an appointment with the consumer on the same day to determine the door-to-door service time, door-to-door service within 24 hours (except for special requirements of consumers), special circumstances immediately door-to-door service, and tracking return visit.
4, consumers buy Philips appliances and other products, service outlets at all levels to provide a free door-to-door installation services (products need to add accessories due to the installation environment, the service outlets to provide installation materials, service outlets must ensure that the material meets the relevant national standards and bear the corresponding responsibility for the cost borne by consumers).
5, after the completion of the repair, the repair personnel and the user also need to repair the product together with the test to see if it can be used normally, after the charge also need to issue a formal receipt.
Reference: Baidu Encyclopedia - Philips