The hospital cleaning staff shall establish the wholeheartedly for the organs of the idea of service, dedication, due diligence, quality and quantity to complete the Office of the Office of the Office of the Office of the health work. The following is organized by me about the hospital cleaning staff workflow, I hope you like it!
Hospital cleaning staff workflowIn recent years, with the deepening of the reform, our hospital logistics services gradually pushed to the socialization of security. Hospital environmental health, cleaning and disinfection work are responsible for the completion of the Division of cleaning, due to the hospital cleaning staff mostly from rural areas or laid-off workers, the cultural level of low, lack of health knowledge and awareness of self-protection, coupled with the mobility of personnel, the lack of systematic training in hygiene, the work is not standardized, the system is not implemented, for this reason, the work of a variety of hidden dangers, can lead to the occurrence of hospital infections for this reason should be. This should strengthen the hospital cleaning team of hospital infection knowledge training and supervision and management work, better control of hospital infections.
1 lead to hospital infection risk factors
1, 1 low cultural quality, age, most of the cleaning staff are from the rural areas and laid-off workers, low cultural level, age, lack of medical knowledge, the ability to accept new knowledge, poor hygiene habits, coupled with the cleaning staff of the low wages, staff mobility, although after the pre-service training in hospital infections, but there is still work. A lot of problems.
1, 2 janitorial work is not standardized janitorial work is directly related to the hospital's infection rate and medical care work safety. Because the cleaning staff has not been trained professionally, there is blindness in the work, often bring the bad habits of life to work, such as: a towel to wipe all the headboards, mop after the use of not hanging, mops in various regions are not separated from the use of mops and so on.
1, 3 lack of knowledge of disinfection and isolation due to the relatively low cultural quality of cleaning staff, disinfection and isolation of the concept of thin, although in the cleaning has been received before the start of the training, but still little knowledge of hospital infections related to cleaning, did not recognize the hazards of disease transmission. Often do not wear masks, do not wear gloves to directly contact with dirt, handle dirt without removing gloves to directly contact with clean or even sterile items, hand skin is often contaminated with patient's blood, bodily fluids, or stabbed by sharp objects. In the preparation of disinfectant can not be strictly in accordance with the requirements of the concentration of the preparation, resulting in the failure of the disinfection effect will also cause the spread of microorganisms caused by infection.
1,4 poor self-protection awareness due to the lack of relevant medical knowledge of the cleaning staff, the lack of awareness of infection, paralysis and carelessness, coupled with the specificity of the occupation, every day to contact with some of the medical waste and the patient's living garbage, contact with the dirt does not wear gloves or do not remove gloves that is in contact with the clean items. Plus do not know how to protect themselves, it is easy to be discarded sharps stabbing caused by the spread of disease, increasing the chances of their own infection.
1, 5 lack of effective management measures in recent years, our hospital logistics services gradually pushed to the socialization of security, cleaning staff management are responsible for the completion of the cleaning company. Due to the cleaning company managers at all levels of knowledge of hospital infection control awareness of a certain distance, management measures and various rules and regulations are not sound, so that the supervision is not in place. Such as cleaning staff long-term contact with blood, body fluids contaminated with dirt, dressings, sharp objects and patient excreta, secretions, etc., such as cleaning, disinfection, isolation of the requirements of the operation, very easy to cause pollution of the hospital environment, increasing the potential risk of hospital infection.
2 preventive measures
2, 1 to strengthen the cleaning staff pre-service training, improve infection control awareness of the hospital should be planned, purposeful, systematic training of cleaning staff, the use of easy-to-understand language on the cleaning staff of the medical, hospital infections, and other basic knowledge training, so that they can initially understand the concepts of cleanliness, disinfection, aseptic, comply with the cleanliness, disinfection, isolation, and cleaning work The company's goal is to make them understand the concepts of cleaning, disinfection, asepsis, compliance with cleaning, disinfection, isolation and janitorial work, etc., and to change the bad hygiene habits, so that they can gradually master the basic knowledge and skills of controlling hospital infections and improve the awareness of controlling infections in order to achieve the purpose of effective control and prevention of hospital infections.
2, 2 to strengthen the standardization of cleaning staff work cleaning staff to do cleaning and disinfection work mostly unsupervised. Therefore, first of all, we should strengthen the professional ethics education, improve the implementation of cleaning and disinfection norms of conscientiousness. Usually pay attention to the supervision of the cleaning staff work, cultivate its norms of cleanliness and hygiene, disinfection, isolation of consciousness, consciously implement the rules and regulations, to ensure the quality of cleaning work, reduce the risk of hospital infections in the alternative.
2, 3 to strengthen the cleaning staff of their own protection education and publicity, strengthen the cleaning staff of self-protection awareness, and guide them on how to correctly protect, such as injuries to be dealt with in a timely manner and the correct way to deal with. Strengthen the awareness of hand washing, guidance six-step washing method, pay attention to personal hygiene, where contact with blood, secretions, pollutants are wearing gloves to be isolated to ensure that the cleaners of their own health.
2, 4 establish and improve the rules and regulations based on the hospital infection management and cleaning, disinfection, isolation requirements, combined with the actual situation of the hospital, the establishment of a sound cleaning staff work system, job duties, workflow and safety protection system, so that they have theoretical guidance in their work, there is a basis for action. To achieve a perfect mechanism, a sound system, strong measures, rewards and penalties.
2, 5 to strengthen supervision and inspection of the cleaning company's management staff is responsible for the daily work of the cleaning staff, the quality of supervision and inspection, found and timely correction of the cleaning staff work in the errors and shortcomings. The Hospital Infectious Diseases Office personnel often in-depth wards to understand the work of the cleaning staff, pointed out the shortcomings and problems, and ordered them to make timely corrections and will check the results of the feedback to the relevant departmental management.
3 Summary
Hospital cleaning work has a special nature, the hospital cleaning work to be property management, is one of the important initiatives of the socialization of hospital logistics services. Strengthen the pre-service training of the cleaning staff, improve the awareness of cleaning and hygiene, disinfection, isolation, and enhance the cleaning staff's awareness of their own protection. Establish and improve the rules and regulations, strengthen supervision and inspection, so that they have theoretical guidance in their work, have a basis for action, and consciously implement the rules and regulations. At the same time to strengthen the ideological and moral education, so that they can truly recognize the importance of hospital infections on individuals, families, hospitals and society.
Hospital cleaning work notes1, standardized cleaning procedures, scientific arrangement of staff operating steps. Operating procedures:
2, the staff daily work is well organized, each job has a timetable for managers to assess the inspection.
3, security protection:
The implementation of cleaning security protection, is to maintain the personal safety of employees, in order to protect the safety of the conditions so that employees are happy to go to work, full of enthusiasm, work in a comfortable mood, safe and sound from work.
4, disinfection and isolation requirements:
Sterilization and isolation is the basic system of hospital health care work, is the basis of health care quality, health care management work can not be ignored as an important link, according to the requirements of standardization of cleaning work, is to avoid cross-infection, the positive prevention of important measures, is a strong guarantee of the quality of care.
5, quality standards:
Quality is the life of cleaning work, to achieve quality standards is the purpose of cleaning work, such as outpatient toilets, the use of people, the management of the difficulty, the provisions of the quality standards must be published on the wall, and signed the name of the cleaning staff, so that the user to monitor the enhancement of staff responsibility.
6, improve the quality of staff, is to improve the quality of cleaning work key
operating procedures and quality standards developed, is only a good start, to really achieve the purpose, or rely on people to complete, everything is people-oriented.
Therefore, it is crucial to improve the staff`s quality, establish the idea of wholeheartedly serving the hospital for the patients, and love their jobs. There is a spirit of dedication, and require employees to fulfill their duties in the process, firmly establish? I want to do? rather than? I want to do? The concept of professional ethics.
In the construction of the business, we are in the staff on the job before the operation of training in batches, from their own safety protection, to the operation and use of cleaning equipment, from the various types of floor cleaning and maintenance requirements, to the knowledge of disinfection and isolation of a comprehensive and systematic training, and one by one assessment, qualified to be on the job, from the ideological change in the past, cleaning is a low level of labor, everyone can do the traditional concepts.
7, strict management, is the cleaning work to meet the standard guarantee
cleaning management, is to make the hospital environmental health, according to quality standards, to meet the hygiene requirements. Do a good job of cleaning, not only has the significance of aesthetics, but also has the significance of hygiene.
Hospital cleaning work summaryFirst, outpatient cleaning duties
Job summary: specifically responsible for outpatient and auxiliary departments of cleanliness and hygiene, to create a good clinic, check the environment.
Job responsibilities:
1, responsible for the departments and examination departments of the table, chair and bed cleaning and disinfection.
2, do a good job of cleaning and disinfecting the surfaces of telephones, computers and other electrical appliances and instruments.
3, cleaning outpatient stairs, corridors, handrails and doors, windows, walls and floors.
4, responsible for the nurses desk table, chair and blood pressure device and other clean health.
5, to assist the nurse to change the bed unit, generally a week, when there is dirty and timely replacement.
6, timely cleaning outpatient public **** bathroom, restroom, and strict sterilization.
7, timely elimination of patient vomit, secretions, etc..
8, timely clean up the clinic dirt, garbage. In accordance with the requirements of disinfection and isolation processing, before the end of the day will be the medical waste and household garbage classification and packing clean, responsible for the cleaning and storage of the dirt car.
9, for the medical staff clothing inventory outbound inventory claim, quilt cleaning outbound inventory and return to put neatly, the establishment of quilt and work clothes register, daily inventory.
10, rainy days to assist the security responsible for the patient rain gear storage, distribution bag, responsible for the ground clean and dry.
Second, the emergency cleaning duties
Job summary: timely and comprehensive emergency area of cleanliness and hygiene, to provide a clean environment for emergency medical care.
Responsibilities:
1. Scrub the beds, tables, chairs and instrument cabinets in the rescue room, treatment room and observation room with disinfectant water several times a day.
2. Use disinfectant water to clean the floor and wall of the emergency area in a timely manner, such as blood stains and vomit liquid.
3, responsible for cleaning the doctor's office, nurse station and duty room tables and chairs, hanging cabinets and bookshelves, etc., and in accordance with the requirements of the medical staff, timely disposal of useless specimens, paper and patient remains, etc..
4, keep the telephone, computer and other medical appliances and other medical auxiliary instruments clean appearance.
5, strengthen the tables and chairs, doors, handrails and bathroom key disinfection.
6, timely replacement of trash bags in the emergency area.
7, complete the temporary assignment and various tasks.
8, for the medical staff clothing inventory outbound inventory claim, quilt cleaning outbound inventory and return to put neatly, the establishment of quilt and work clothes registry, daily inventory.
Third, the ward cleaning duties
Job summary: specifically responsible for the ward and the office of the medical staff, to provide a comfortable and clean environment for the ward.
Job duties:
1. Clean the ward beds, tables, chairs, cabinets, lamps, equipment with and doors, windows, walls and floors.
2. Make good? Two basins and one mirror? (washbasin, bidet and mirror) cleanliness and hygiene.
3, to keep the ward corridors, doors, windows, walls, floors, handrails and stairs, elevator doors and signboards clean.
4, keep the nurse station tables, chairs, hanging cabinets, refrigerators, sinks and the surrounding environment clean.
5, responsible for the doctor's office, duty room, dressing room and treatment room doors and windows, tables and chairs and walls, floors and bathroom clean.
6, mop good red, yellow, blue, white marking, separate operation (red mop bathroom, yellow mop corridor treatment room, blue mop ward, white mop duty room, lounge).
7, wipe the bed rag a bed a cloth, according to the rag marking operation, after the completion of a bed a towel with disinfectant bright agent soaked for 30 minutes, fished up to dry.
8, the daily supply of drinking water in the morning ward.
9, the boiling water room, dirt room and garbage cans to clean, disinfection.
10, for the medical staff clothing inventory outbound inventory claim, quilt cleaning outbound inventory and return to put neatly, the establishment of quilt and work clothes register, daily inventory.
Fourth, the operating room janitorial duties
Job Summary: Specialized in the surgical area of cleanliness and hygiene, to provide a good surgical environment.
Job duties
1. Strictly in accordance with the provisions of the operating room operation, before going to work must change the operating room work clothes, pants, caps, masks and gloves.
2. Seriously do a good job of cleaning and disinfecting the operating table, tables and chairs, walls, floors and outside the instrument cabinet.
3, fully do a good job in the preoperative preparation room and postoperative resuscitation room beds, tables, chairs, cabinets and glass doors and windows clean and disinfected work.
4, to maintain cleanliness and hygiene of the nurse's desk, duty room, locker room and bathroom.
5, timely disposal of operating room garbage, and according to the provisions of the garbage bag into the appropriate color.
6, unified pile of worn surgical gowns and pants, and centralized into the designated bag.
7, to keep the corridor floor, walls, doors and windows, elevator foyer, stairs and other places clean.
8, is strictly prohibited to bring rings, watches and other decorations to operate, in order to prevent cross * infection.
I. Departmental objectives:
1, qualitative goals
Qualitative goals are with relative stability, while long-term and sustainability, the key objectives related to the development of the department, ? Hospital customer service centers need to focus on qualitative indicators include:
(1) departmental process design goals: the key process design of the hospital service center must be in place.
(2) departmental training goals: departmental personnel business, skills, concepts and other training programs must be implemented in place.
(3) management system implementation goals: design and improve the department's rules and regulations to ensure that the implementation of the system must be strict and complete.
2, quantitative goals
Quantitative goals are quantifiable, easy to assess and implement, related to the development of the department's key objectives.
(1) departmental content must be strictly monitored service quality management objectives, that is, customer satisfaction in the service satisfaction;
(2) hospital brand-related indicators: such as ? s visibility, reputation and loyalty;
(2) departmental management indicators issued by the hospital: customer management compliance rate
(3) business performance indicators issued by the hospital: such as the proportion of old customers indicators, word-of-mouth customer completion rate, on-site turnover rate, booking the rate of arrival at the hospital and the number of members of the Membership Center, the number of newly developed members, the number of membership activities, etc..
For? Customer service center, although quantitative indicators have the advantage of easy assessment, but not too complex.
Business performance indicators are the key to assessment, service satisfaction is the base of the departmental assessment
Second, the positioning of the function:
The department is the main management and implementation of the hospital services, but also the relationship between the marketing and membership development of the main departments involved in the management work include:
(1) telephone, network counselors
(2) guide doctor
(3) outpatient physician assistants
(4) member activities and developers
Including the above personnel and customer service center, consultation center and member center of the three major departments of the implementation of the process and rules and regulations and supervision and management work.
Third, the departmental responsibilities:
Including operational duties, service management duties and functional management duties: